Best Value Implementation Program For Contractors by Michele ...

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LIST OF TABLES Table Page 1. Strategic Plan Element and Performance Measurement Attributes…………………………………… 38 2. BVO Measurement Survey Scores of Six <strong>Contractors</strong>… 69 3. MEDCOM MRR Contractor Performance Information… 70 4. Example of a milestone schedule within the RMP…….. 84 5. Action Item Listing ………………………………………… 85 6. Initial Survey Scores………………………………………. 92 7. Sample Organization Barcode…………………………… 94 8. Sample Employee Barcode………………………………. 94 9. Sample Weekly Report…………………………………….. 95 10. Survey Scores before and after tool implementation…… 96 11. HFS Performance Information……………….…………… 97 vii
LIST OF FIGURES Figure Page 1. Performance adjustment for specification and standards………………….……………………………………… 5 2. Perception of performance <strong>by</strong> each stakeholder during contraction with specifications and standard within the low-bid environment …………………………………………… 5 3. Assignment of vendor personnel based on owner type …… 7 4. The Construction Industry Structure (CIS) model………...….. 9 5. Plan-Do-Check-Act Cycle for Performance Measurement……………………………………………...……. 34 6. Risk Challenges of Mega-Firms………………………...…….. 47 7. Owner Project Challenges…………………………...….......... 48 8. Risk Items and Checklist………………...…………………….. 87 9. Weekly Risk Report…………………………………………….. 89 viii
Page 1 and 2: Best Value Implementation Program F
Page 3 and 4: TABLE OF CONTENTS ii Page LIST OF T
Page 5 and 6: Risk Management as Industry Challen
Page 7: CHAPTER Page Implementation Tool Re
Page 11 and 12: competition. Many attempted to cut
Page 13 and 14: Moreover, the traditional low-bid a
Page 15 and 16: Emphasis then is placed on contract
Page 17 and 18: 6. High turnover rates. 7. High ins
Page 19 and 20: projects faster, and reduce the cos
Page 21 and 22: has a low bid mentality within a be
Page 23 and 24: 3. Develop a measurement tool that
Page 25 and 26: The development of a survey to supp
Page 27 and 28: construction provided insight into
Page 29 and 30: competition, particularly on the ba
Page 31 and 32: control. Managing and minimizing te
Page 33 and 34: Contractor must be the expert and o
Page 35 and 36: price in procurement, manages risk
Page 37 and 38: elationship: performance = f (abili
Page 39 and 40: Razek, 1997). Maloney, using his mo
Page 41 and 42: well as a tool for managers to esta
Page 43 and 44: Figure 5. Plan-Do-Check Check-Act A
Page 45 and 46: measures are also intended to demon
Page 47 and 48: Table 1 Strategic Plan Element and
Page 49 and 50: • What products or services are p
Page 51 and 52: Customer Satisfaction Focus The org
Page 53 and 54: enterprise. Poister & Streib (1999)
Page 55 and 56: focused on the organization's missi
Page 57 and 58: survey by management consultant KPM
Page 59 and 60:
Good risk management involves the e
Page 61 and 62:
4. Unforeseen events 5. Inaccurate
Page 63 and 64:
addition to positive customer respo
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it becomes obvious that continuous
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ago, one of the key factors in effe
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Another step to gaining efficiencie
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capacity to guide organization chan
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CHAPTER 3 - Attribute Measurement S
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have facilitated a change from low-
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weekly basis, so if there is a devi
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to a best value organization and, b
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team. It can also be concluded that
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implementation tools be consistentl
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step is to implement it within the
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unintended behavioral effect, imple
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attributes. Track changes in custom
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• Follow up with employees after
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Table 4 Example of a milestone sche
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RISK to schedule: Timely transition
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potential risk items are identified
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for the attributes identified durin
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saw this opportunity to participate
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measurements but also allows the or
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The result was less, more concise c
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tools. This quantifiable research d
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a. Defined by the CIS as high compe
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contractors must be prepared to und
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REFERENCES Abdel-Razek, R.H. (1997)
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Deming, W. E. (1982, 1986). Out of
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Kale, S. & Arditi, D. (2002). Compe
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Technology (IT) Infrastructure with
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APPENDIX A ATTRIBUTE MEASUREMENT SU
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16 Do you manage risks that you don
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CONTRACTOR SURVEY RESULTS 1 2 3 4 5
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% over budget CONTRACTOR PERFORMANC
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% over budget % over budget due to
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Contractor B continued % over % ove
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APPENDIX D HFS COMPANY’S SURVEY R
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APPENDIX E HFS COMPANY’S PERFORMA
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Project # HFS Company Performance I
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APPENDIX F HFS COMPANY’S PERFORMA
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• 2 points for obtaining a profes
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EXAMPLE TRAINING INF INFORMATION PI
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2. List of action items and/or info
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Best Value Implementation Program For Contractors by Michele ...

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