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Troubleshooting >
Optical Discs
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What should I do if I cannot play Blu-ray Disc media or my computer becomes unstable
during Blu-ray Disc playback?
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Check if your optical disc drive supports the Blu-ray Disc media.
To play copyright protected Blu-ray Disc media continually, you need to update the AACS key. If a message prompts you
to update the AACS key, follow the message.
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Your computer must be connected to the Internet to update the AACS key.
You may not be able to play some Blu-ray Disc content on your computer, or the computer may become unstable during
Blu-ray Disc playback. To play content normally, download and install the latest updates for Blu-ray Disc playback software
using the VAIO Update.
For information on how to use the VAIO Update, see Updating Your Computer (page 35).
What should I do if I cannot write data to CD media?
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Make sure you neither launch any software application nor allow any to launch automatically, not even a screen saver.
If you are using a CD-R/RW disc with an adhesive label affixed, replace it with one with no affixed adhesive label. Using
a disc with an affixed adhesive label could cause a write error or other damage.
What should I do if I cannot write data to DVD media?
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Make sure you are using the correct DVD recordable media.
Check which DVD recordable format is compatible with your optical disc drive. Some brands of DVD recordable media do
not work.