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17 Patient Safety in Internal Medicine<br />

215<br />

Phase Process Adverse event Contributing factors<br />

Physical examination Diagnostic omission or delay<br />

Drug–disease interaction<br />

Inadequate skills<br />

Superficial examination<br />

Knowledge deficit<br />

Distraction, fatigue<br />

Busy and noisy environment<br />

Outlier status<br />

Hospital<br />

stay<br />

Initial diagnosis and<br />

therapy<br />

Clinical monitoring;<br />

response to<br />

pathological findings<br />

Medication process<br />

Diagnostic work-up<br />

Wrong, delayed, or omitted diagnosis or<br />

treatment<br />

Hurry, external pressure<br />

Premature closure<br />

Unexpected death or clinical worsening<br />

Unexpected intensive care transfer<br />

Diagnostic or therapeutic omission or<br />

delay<br />

Adverse drug reactions due to: ordering/<br />

storing errors, inappropriate, or wrong<br />

prescription, wrong administration<br />

Drug–drug and drug–disease<br />

interactions<br />

Wrong, delayed, or omitted diagnosis or<br />

treatment<br />

Hurry, external pressure<br />

Premature closure<br />

Inadequate skills<br />

Knowledge deficit<br />

Missed diagnostic clues<br />

Distraction, fatigue<br />

Busy and noisy environment<br />

Inadequate or lacking<br />

computerized order entry<br />

Unexperienced team<br />

High workload<br />

Patient unable to ask for help<br />

Lack, inadequacy, or violation<br />

of policies<br />

Wrong identification or<br />

transcription<br />

Knowledge deficit<br />

Medical record not available,<br />

illegible, not informative<br />

Allergy or contraindications not<br />

assessed<br />

Inadequate or lacking<br />

computerized order entry<br />

Lack of supervision<br />

Poor teamwork<br />

Lack, inadequacy, or violation<br />

of policies<br />

Distraction, fatigue<br />

Busy and noisy environment<br />

Inadequate skills<br />

knowledge deficit<br />

Missed diagnostic clues<br />

Medical record not available,<br />

illegible, not informative<br />

Missed request<br />

Allergy or contraindications not<br />

assessed<br />

Poor planning<br />

Poor teamwork<br />

Lack of supervision<br />

Inadequate or lacking<br />

computerized order entry<br />

Distraction, fatigue<br />

Busy and noisy environment<br />

(continued)

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