24.02.2013 Views

LEXUS BRAND GUIDELINES - home

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THE <strong>LEXUS</strong> GUIDING PRINCIPLES<br />

Our guiding principles derive from the legacy of leadership and innovation that has inspired us<br />

from the beginning. Our guiding principles are our covenant in action. They are the basis for<br />

the QUALITY, INTEGRITY, PASSION AND PRIDE that define the Lexus experience.<br />

We demonstrate the truth of these principles every day, and see their wisdom reflected in<br />

our customer relationships, our working partnerships and our own professional pride.<br />

By living these principles, we stand above the rest.<br />

• We are passionately committed to providing our customers with an ownership<br />

experience that is deeply satisfying to the senses.<br />

• We strive to deliver extraordinary service, seeking to anticipate and seamlessly meet our<br />

customers’ needs in every thought, word and gesture. To do so is our greatest privilege.<br />

• We are profoundly respectful of our customers’ time and total experience.<br />

• We celebrate our customers’ personal goals and achievements, and share in their passion<br />

for making the most of every moment.

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