Printing - FECA-PT2 - United States Department of Labor

2-0300-2 Policy
2. Policy. Claims staff should respond fully to all written and telephoned inquiries.
Responses should be stated clearly and politely, and given in a timely manner. Resources
for preparing and releasing letters include the DOL Correspondence Guide (DLMS Handbook
1-200), which contains basic information for those who prepare or review correspondence,
and the U.S. Government Printing Office (GPO) Style Manual and Word Division
Supplement.
2-0300-3 Responsibilities
3. Responsibilities. This paragraph describes the guidelines for providing information to
employees, employing agency personnel, and other interested parties.
a. Privacy Act and Freedom of Information Act. All persons who prepare letters
and provide information by telephone must be familiar with their responsibilities
under the Privacy Act and Freedom of Information Act (FOIA). OWCP PM 1-0400
(PRIVACY in FolioViews) discusses both laws.
b. Format and Grammar. All persons who prepare letters should review them
for content, format, punctuation and spelling before releasing them or forwarding
them for signature. The signer should also review these items.
c Time Frames. The District Director (DD) is responsible for ensuring that all
letters and telephone calls are answered within established time frames (see FECA
PM 2-0400 and paragraph 6 below).
d Integrity of Form Letters. For legal reasons, the texts of all CA- prefixed
letters must be uniform across all district offices. Also, OWCP is responsible to the
Office of Management and Budget (OMB) for the text of letters cleared by that
agency. Such letters must include the OMB clearance number and public burden
notice.
Therefore, the DD must ensure that any locally printed or generated letters bearing a
CA- number conform exactly to the text authorized by the National Office and that
they contain the OMB clearance number and date, if any.