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pages: 178 - 187<br />

Visual Customer Behavior Analysis at the Point of Sale<br />

Johannes Kroeckel, University of Erlangen-Nuremberg, Germany<br />

Freimut Bodendorf, University of Erlangen-Nuremberg, Germany<br />

pages: 188 - 202<br />

Process Observation as Support for Evolutionary Process Engineering<br />

Stefan Schönig, University of Bayreuth, Germany<br />

Michael Seitz, PRODATO Integration Technology GmbH, Germany<br />

Claudia Piesche, University of Bayreuth, Germany<br />

Michael Zeising, University of Bayreuth, Germany<br />

Stefan Jablonski, University of Bayreuth, Germany<br />

pages: 203 - 215<br />

Towards an Improved IT Service Desk System and Processes: A Case Study<br />

Marko Jäntti, Griffith University, School of Information and Communication Technology and University of Eastern<br />

Finland, School of Computing, Australia/Finland<br />

Anup Shrestha, School of Information Systems, Faculty of Business and Law, University of Southern Queensland,<br />

Australia<br />

Aileen Cater-Steel, School of Information Systems, Faculty of Business and Law, University of Southern<br />

Queensland, Australia<br />

pages: 216 - 232<br />

On the Generalization of Normalized Systems Concepts to the Analysis and Design of Modules in Systems and<br />

Enterprise Engineering<br />

Peter De Bruyn, University of Antwerp, Belgium<br />

Herwig Mannaert, University of Antwerp, Belgium<br />

pages: 233 - 243<br />

Optimally Controlled Nonintrusive Broadcasting for Path Key Establishment Mechanism in Wireless Sensor<br />

Networks<br />

Aishwarya Mishra, Illinois State University, USA<br />

Tibor Gyires, Illinois State University, USA<br />

Yongning Tang, Illinois State University, USA

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