c - IARIA Journals
c - IARIA Journals
c - IARIA Journals
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pages: 178 - 187<br />
Visual Customer Behavior Analysis at the Point of Sale<br />
Johannes Kroeckel, University of Erlangen-Nuremberg, Germany<br />
Freimut Bodendorf, University of Erlangen-Nuremberg, Germany<br />
pages: 188 - 202<br />
Process Observation as Support for Evolutionary Process Engineering<br />
Stefan Schönig, University of Bayreuth, Germany<br />
Michael Seitz, PRODATO Integration Technology GmbH, Germany<br />
Claudia Piesche, University of Bayreuth, Germany<br />
Michael Zeising, University of Bayreuth, Germany<br />
Stefan Jablonski, University of Bayreuth, Germany<br />
pages: 203 - 215<br />
Towards an Improved IT Service Desk System and Processes: A Case Study<br />
Marko Jäntti, Griffith University, School of Information and Communication Technology and University of Eastern<br />
Finland, School of Computing, Australia/Finland<br />
Anup Shrestha, School of Information Systems, Faculty of Business and Law, University of Southern Queensland,<br />
Australia<br />
Aileen Cater-Steel, School of Information Systems, Faculty of Business and Law, University of Southern<br />
Queensland, Australia<br />
pages: 216 - 232<br />
On the Generalization of Normalized Systems Concepts to the Analysis and Design of Modules in Systems and<br />
Enterprise Engineering<br />
Peter De Bruyn, University of Antwerp, Belgium<br />
Herwig Mannaert, University of Antwerp, Belgium<br />
pages: 233 - 243<br />
Optimally Controlled Nonintrusive Broadcasting for Path Key Establishment Mechanism in Wireless Sensor<br />
Networks<br />
Aishwarya Mishra, Illinois State University, USA<br />
Tibor Gyires, Illinois State University, USA<br />
Yongning Tang, Illinois State University, USA