Winning Without Competition: How to Break Out of a Commodity ...

– If speed is the problem, where are all the places delay occurs
– If accuracy is the problem, what type of mistakes emerge and
where might they occur?
– What are the types of customers or buildings or products where
problems are most likely to emerge?
– When do the problems occur?
– Who in your company is involved (but not to blame for)in the
mistakes?
B. Hypothesize a pareto chart for your company for one of the ways you
stratified the appearance of the problem (e.g., create a chart for when,
where, who or what or some other stratification). Use the stratification
approach you feel would most likely reveal insight into the
appearance of the problem if you collected real life data. (See
example on the next page.)
A. Identify the different ways the specific problem appears by using
different stratifications (when, what, where and who) for the
appearance of the problem. E.g.,
II. Current Situation: Detective Work!
Process Improvement Exercise (continued)