Saffron Square - Norwich City Council

Neighbourhood Area: North 

Community & Neighbourhood 

Manager: Lenny Stamp 

Walkabout Area: 

Saffron Square Area. 

Resident feedback 

In August residents, council officers, councillors and police were out and about in the area 

to discuss any ongoing local issues. We would like to thank everyone who was able to 

come along and take part. 

Whether you were able to come along or not, we think it is important to give you some 

feedback about the issues raised, as well as what we are doing to try and resolve them. 

Below is a summary of the general neighbourhood issues raised. Individual or personal 

issues will be fed directly back to the resident. 

Summary of neighbourhood issues: 

Issue One: 

You reported a number of problems within Saffron Square including: damage to one 

of the circular flower beds, blocked guttering and drainpipes, 

The City Council’s response is: 

A work order to repair all of these issues has been placed with our Contractor Norse; you 

should expect this to take place in the next week or two. 

Issue Two: 

You advised that the area where the communal bins are at Saffron Square is 

unsightly. The residents requested that the wood should be higher than the bins to 

hide them from sight. 


Saffron Square is on the Housing Waste Project list to be looked at with a view to improve 

the facilities. This normally results in new bins, new compounds, fencing etc. This is a long 

term project delivered over several years and as such we are looking into other funding 

opportunities for a short term solution such as adding trellis, however this will be dependant 

on whether we are successful in the bid. 

Issue Four: 

You told us residents sometimes have trouble parking around Saffron Square and 

asked if we could create specific parking bays for Saffron Square residents where 

the grass is by the flats. 


Page 1 of 4 www.norwich.gov.uk

However we can confirm the department responsible for maintenance, repairs and 

improvements to Saffron Square will investigate this and we hope to have a response 

shortly. 

Issue Five: 

You asked about problems with the outside roofs by the balconies on the Foster 

Road side of Suffolk Square – the plaster is dropping off. Some has been taken off 

and the area cordoned off with stakes, but it has been in this state for a few weeks 

with no movement. 


The department responsible for maintenance, repairs and improvements to Saffron Square 

will investigate this and we hope to have a response shortly. 

Issue six: 

You reported the security doors in Saffron Square are working sporadically causing 

security concerns. 


Thank you for bringing this to our attention; we have sent this to Alphatrack for investigation 

and repair. 

Issue seven: 

You told us about both a gas canister on the roof of Saffron Square and problems 

with pigeons nesting on the overflow pipes and leaving mess on the floors below. 


The team responsible will investigate this and we hope to have a response shortly. 

Issue eight: 

You told us about fly tipping in the area. 


We have removed the fly tipped Items. To help us crack down on fly-tipping and to clean 

up your neighbourhood please report incidents to the council on 0344 980 3333 or email 

info@norwich.gov.uk. Alternatively you can complete the online reporting form on our 

website www.norwich.gov.uk If possible record the following information: date, time, place, 

description of people seen, vehicle details including make, model, colour and registration 

and the type of waste. 

Issue nine: 

You advised the wall opposite 106 Hillmead is damaged needing urgent attention. 


The wall has subsequently been investigated and a work order placed for its repair, you 

can expect this to be completed by the end of the month. 

Issue ten: 


You told us that a quad bike is driven very fast and noisily down Brightwell Road. 


We have passed this on to your local police team for their information. 

________________________________________________________________________ 

Issue eleven: 

You complained about bins permanently left on streets on Brightwell Road. 


Bins left out on the pavement permanently cause an inconvenience to neighbours and 

pedestrians. We are currently investigating problems on Bullard & George Pope Road with 

bins. Those proved to be persistent offenders could expect a fine of £80 being issued. 

However, our wardens have carried out 2 separate site visits and not found any bins left on 

the street, as such no further action will be taken. 

Issue twelve: 

You reported a couple of untaxed vehicles in the area. 


We have reported these two vehicles. If in the future, you believe a vehicle is not taxed, 

you have two options. Either contact the Council’s parking services team through the 

normal route and we can issue a CLE form and inform the DVLA or you can report this 

direct to the DVLA yourself. 

To report the problem direct start by checking first, using the Driver and Vehicle Licensing 

Agency (DVLA) online vehicle enquiry service by imputing the car’s registration number 

and make of the vehicle: The website is: 

https://www.taxdisc.direct.gov.uk/EvlPortalApp/app/enquiry?execution=e2s1 

You will need to provide the details about the vehicle: registration number, make, model 

and colour plus details about the location of the vehicle. Having checked if the car is 

untaxed, you can then report untaxed vehicles online to the DVLA on: 

http://www.direct.gov.uk/en/Motoring/OwningAVehicle/UntaxedVehicle/DG_4022073 

________________________________________________________________________ 

Issue thirteen: 

Residents complained about a trade vehicle permanently parked on Brightwell Road. 


There are no parking restrictions on Brightwell Road, and as such we have no powers to 

enforce or restrict parking on Brightwell Road. 

________________________________________________________________________ 

Issue fourteen: You told us about Graffiti in area. 


The Graffiti has been reported where it is on city council property and subsequently 

removed. Residents can help us clear graffiti promptly by reporting incidents to the council 

on 0344 980 3333 or email info@norwich.gov.uk. Alternatively you can complete the online 


eporting form on our website www.norwich.gov.uk. Responsibility of clearing graffiti from 

private properties / local business sits with the owner. There are a number of private 

cleaning contractors that offer a graffiti removal service. 

Issue fifteen: 

You told us about a couple of dead trees on Brightwell Road and that a tree needs 

trimming on Harmer Road. 


We have reported both of these tree issues to our Arboricultural Officer; the trees on 

Brightwell Road will be inspected and they’ll be removed if considered dangerous. The 

trees on Harmer Road that were sprouting from the bottom have all had these removed. 

Issue sixteen: 

You advised the bin store for 17 – 31 Hillmead has communal bin with no lid. 


We have reported this through to our contractors for replacement, under reference number: 

EH12/24481 

Issue seventeen: 

You told us about cars occasionally parking on the inside of the double yellow lines 

by the junction of Harmer Road / Woodcock rd, blocking visibility. 


Parking on the inside of double yellow lines is still classed as illegal parking. Residents are 

advised to report this through to the council when the problem occurs with details of the 

car/s to enable our parking enforcement officer to attend. 

Issue eighteen: You advised the pathway has sunk on the corner of Harmer Road 

outside no. 44. 


A highways officer will complete a site inspection and arrange for work, if necessary. 

We hope you found this report helpful. To see the programme of when and where we will 

be for the next three months visit www.norwich.gov.uk and go the Walkabouts page of the 

A to Z. 

If you would like more information or if you wish to report a problem, you can contact via 

telephone: 0344 980 3333, online via www.norwich.gov.uk/tellusaboutit or by email on: 

info@norwich.gov.uk

Saffron Square - Norwich City Council

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