Service Centres - USM

Centre for Knowledge,
Communication & Technology
Information, Communications and Technology (ICT) is the enabler and key to
knowledge creation and dissemination. The Centre for Knowledge, Communication
and Technology (PPKT) understands its rolein assisting with the achievement of the
University vision. PPKT’s key function is to plan and implement ICT projects. Its value
added service is to consult/advise the University with regard to utilising, managing and
linking Knowledge/Information, Communications and Technology.
Vision
Fulfilling the ongoing operational and strategic ICT requirements of the University
based on knowledge, research and innovation, locally and globally.
Mission
Ensure availability, reliability and service ability of the ICT infrastructure and services
to USM campus-wide in-line with the strategic and operational requirements of USM.
Strategy
PPKT is set to strategically and comprehensively upgrade the capacity and performance
of ICT services campus-wide in-line with USM’s status as a Research and APEX
University through these five areas:
Network Infrastructure: Providing high performance, high security, high availability
and scalable network system, telecommunication and service infrastructure.
Knowledge and Information Management: Provides functionality to enterprise
executives to retrieve information to support strategic decision-making processes,
and to operational managers to support tactical decision-making.
Administrative and Academic Computing: Focus on application integration on
administrative processes and support. Main processes and operational activities are
based on “USM Application Framework” or blueprint. Support academic computing
resources such as grid computing resources.
Corporate Management: Encompasses ICT strategic planning, project management,
customer relations management and training.