Enhancing Care for Older People - Health Service Executive

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OBJECTIVE(S) (what are the steps needed to achieve the aim?) PERSON-CENTRED-PROCESSES Engagement 1. Having sympathetic presence 2. ACTION PLANNING FRAMEWORK Knowing ‘self’ BY TAKING THE PROPOSED ACTION(S) WHICH OF THE FOLLOWING ELEMENTS OF THE PERSON-CENTRED PRACTICE FRAMEWORK WILL WE PROVIDE EVIDENCE OF ACHIEVING? (please tick 1 or more of the list below) PREREQUISITES Professionally Developed competent interpersonal skills Commitment to the job Clarity of beliefs and values CARE ENVIRONMENT AIM (what is the overall intention of the action(s) proposed?) Appropriate Systems that Effective staff Organisational The sharing of Potential for skill mix facilitate relationships systems that are power innovation and shared decision making supportive risk taking Sharing decision making Providing for physical needs Working with Patient’s Beliefs and Values 3. BY TAKING THE PROPOSED ACTION(S) WHICH OF THE HIQA STANDARDS WILL WE PROVIDE DIRECT AND INDIRECT EVIDENCE OF ACHIEVING? (please see 4. attached list of HIQA standards mapped to the PD Programme) WHAT EVIDENCE HAVE WE TO DEMONSTRATE THE NEED FOR THIS ACTION TO BE TAKEN (e.g. Observations of practice; PCNI; PCCI; CAI; Patient stories; other local evidence) ARE THERE ANY STANDARDS, PROTOCOLS OR POLICIES IN EXISTENCE THAT WE NEED TO TAKE ACCOUNT OF? (e.g. HIQA Standards; local standards/policies/protocols; National standards) © The Older Persons Services National Practice Development Programme. No part of this framework can be reproduced without the prior permission of the authors. Please contact bg.mccormack@ulster.ac.uk or Jan.dewing@btinternet.com for further information. 96 © The Older Persons Services National Practice Development Programme. No part of this framework can be reproduced 96 without the prior permission of the authors. Please contact bg.mccormack@ulster.ac.uk or Jan.dewing@btinternet.com for further information. 2 1
Date action will be achieved Person responsible for coordinating the action AIM (what is the overall intention of the action(s) proposed?) OBJECTIVE(S) (what are the steps needed to achieve the aim?) 1. ACTIONS Action Resources Required People who will participate in the action 1. 2. 3. 4. ACTION PLANNING FRAMEWORK WHAT EVIDENCE HAVE WE TO DEMONSTRATE THE NEED FOR THIS ACTION TO BE TAKEN (e.g. Observations of practice; PCNI; PCCI; CAI; Patient stories; other local evidence) ARE THERE ANY STANDARDS, PROTOCOLS OR POLICIES IN EXISTENCE THAT WE NEED TO TAKE ACCOUNT OF? (e.g. HIQA Standards; local standards/policies/protocols; National standards) 2. 3. 4. © The Older Persons Services National Practice Development Programme. No part of this framework can be reproduced without the prior permission of the authors. Please contact bg.mccormack@ulster.ac.uk or 97 Jan.dewing@btinternet.com for further information. 5. 6. 7. 8. 3 © The Older Persons Services National Practice Development Programme. No part of this framework can be reproduced without the prior permission of the authors. Please contact bg.mccormack@ulster.ac.uk or Jan.dewing@btinternet.com for further information. 97 1
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Enhancing Care for Older People A G
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Health Service Executive © Enhanci
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Section 4 Changing the Culture and
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Foreword It is with great pleasure
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Acknowledgements We would like to t
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1.3 Person-centred philosophy Takin
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1.6 Outcomes of the National Progra
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Figure 2.1: The Person Centred Cons
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There tends to be two approaches, t
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• Challenging assumptions, taken
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Practice Development processes and
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• Knowing the other person(s) rol
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Before reflection can take place, t
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could see the worry on her face at
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Figure 3.3: High Challenge/High Sup
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3.7 Giving and receiving feedback F
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The next stage is to establish a PD
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Establishing the group and group pr
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- Noise levels - radio, television,
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• Ask the team to contribute, for
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4.11 Life story work The aim of thi
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• develop political skills which
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5.5 Problem solving framework There
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Section 6 Conclusion The requiremen
Page 50 and 51: Dewing, J., McCormack, B., Manning,
Page 52 and 53: McCormack, B., Manley, K. and Wilso
Page 54 and 55: McCormack, B., Wright, J., Dewer, B
Page 56 and 57: The National Programme Team and Par
Page 58 and 59: Figure 1: Map of Participating site
Page 60 and 61: What is feedback? Feedback is a dir
Page 62 and 63: When feedback goes wrong it can des
Page 64 and 65: 60 Times Learning Activity 09.15 We
Page 66 and 67: Significant learning/evaluation for
Page 68 and 69: A Facilitator’s guide - Values Cl
Page 70 and 71: Observation of Care Information Gui
Page 72 and 73: Information for residents, families
Page 74 and 75: Observation of Care Template - Feed
Page 76 and 77: 72 Appendix 6 Workplace Culture Wor
Page 78 and 79: 74 this project and compared with f
Page 80 and 81: Tool • Discuss the overarching pr
Page 82 and 83: Undertaking an Observation (1) Posi
Page 84 and 85: 80 One method of feeding back may b
Page 86 and 87: Cultural Observation Tool - version
Page 96 and 97: Resident Narrative/Interview Guide
Page 98 and 99: “My day, my way” (Example of Ex
Page 102 and 103: Identify AIM the (what stakeholders
Page 104 and 105: 7: Contract/Statement of Terms and
Page 106 and 107: Facilitator Guidance for Claims, Co
Page 108 and 109: Notes 104
Page 114: Notes 110
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Enhancing Care for Older People - Health Service Executive

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