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Enhancing Care for Older People A G
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Health Service Executive © Enhanci
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Section 4 Changing the Culture and
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Foreword It is with great pleasure
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Acknowledgements We would like to t
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1.3 Person-centred philosophy Takin
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1.6 Outcomes of the National Progra
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Figure 2.1: The Person Centred Cons
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There tends to be two approaches, t
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• Challenging assumptions, taken
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Practice Development processes and
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• Knowing the other person(s) rol
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Before reflection can take place, t
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could see the worry on her face at
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Figure 3.3: High Challenge/High Sup
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3.7 Giving and receiving feedback F
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The next stage is to establish a PD
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Establishing the group and group pr
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- Noise levels - radio, television,
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• Ask the team to contribute, for
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4.11 Life story work The aim of thi
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• develop political skills which
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5.5 Problem solving framework There
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Section 6 Conclusion The requiremen
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Dewing, J., McCormack, B., Manning,
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McCormack, B., Manley, K. and Wilso
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McCormack, B., Wright, J., Dewer, B
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The National Programme Team and Par
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Figure 1: Map of Participating site
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- Page 62 and 63: When feedback goes wrong it can des
- Page 64 and 65: 60 Times Learning Activity 09.15 We
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- Page 68 and 69: A Facilitator’s guide - Values Cl
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- Page 74 and 75: Observation of Care Template - Feed
- Page 76 and 77: 72 Appendix 6 Workplace Culture Wor
- Page 78 and 79: 74 this project and compared with f
- Page 80 and 81: Tool • Discuss the overarching pr
- Page 82 and 83: Undertaking an Observation (1) Posi
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- Page 86 and 87: Cultural Observation Tool - version
- Page 88 and 89: Cultural Observation Tool - version
- Page 90 and 91: Cultural Observation Tool - version
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- Page 94 and 95: Cultural Observation Tool - version
- Page 96 and 97: Resident Narrative/Interview Guide
- Page 98 and 99: “My day, my way” (Example of Ex
- Page 100 and 101: OBJECTIVE(S) (what are the steps ne
- Page 102 and 103: Identify AIM the (what stakeholders
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- Page 106 and 107: Facilitator Guidance for Claims, Co
- Page 108 and 109: Notes 104
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