Enhancing Care for Older People - Health Service Executive

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Observation of Care Template - Feedback (This template was used on the Older Person Service National Practice Development Programme 2007-2009) Name of Observer: .............................................................................................................. Unit: .............................................................................................................. Focus of Observation: .............................................................................................................. Date: .............................................................................................................. Staff present at feedback session .............................................................................................................. 70 Observation Data Observer Comments Observer Feedback At this stage action areas can be identified following the provision of feedback and an action plan developed.
Observation of Care Poster for Wards/Units An Observation of Care will be carried out in this ward/unit on: [ Day and Date ] [starting and finishing times] The observers will be [ ] Information sheets are available for patients/ residents and staff If you have any questions please ask [ ] Thank you 71
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Enhancing Care for Older People A G
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Health Service Executive © Enhanci
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Section 4 Changing the Culture and
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Foreword It is with great pleasure
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Acknowledgements We would like to t
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1.3 Person-centred philosophy Takin
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1.6 Outcomes of the National Progra
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Figure 2.1: The Person Centred Cons
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There tends to be two approaches, t
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• Challenging assumptions, taken
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Practice Development processes and
Page 24 and 25: • Knowing the other person(s) rol
Page 26 and 27: Before reflection can take place, t
Page 28 and 29: could see the worry on her face at
Page 30 and 31: Figure 3.3: High Challenge/High Sup
Page 32 and 33: 3.7 Giving and receiving feedback F
Page 34 and 35: The next stage is to establish a PD
Page 36 and 37: Establishing the group and group pr
Page 38 and 39: - Noise levels - radio, television,
Page 40 and 41: • Ask the team to contribute, for
Page 42 and 43: 4.11 Life story work The aim of thi
Page 44 and 45: • develop political skills which
Page 46 and 47: 5.5 Problem solving framework There
Page 48 and 49: Section 6 Conclusion The requiremen
Page 50 and 51: Dewing, J., McCormack, B., Manning,
Page 52 and 53: McCormack, B., Manley, K. and Wilso
Page 54 and 55: McCormack, B., Wright, J., Dewer, B
Page 56 and 57: The National Programme Team and Par
Page 58 and 59: Figure 1: Map of Participating site
Page 60 and 61: What is feedback? Feedback is a dir
Page 62 and 63: When feedback goes wrong it can des
Page 64 and 65: 60 Times Learning Activity 09.15 We
Page 66 and 67: Significant learning/evaluation for
Page 68 and 69: A Facilitator’s guide - Values Cl
Page 70 and 71: Observation of Care Information Gui
Page 72 and 73: Information for residents, families
Page 76 and 77: 72 Appendix 6 Workplace Culture Wor
Page 78 and 79: 74 this project and compared with f
Page 80 and 81: Tool • Discuss the overarching pr
Page 82 and 83: Undertaking an Observation (1) Posi
Page 84 and 85: 80 One method of feeding back may b
Page 86 and 87: Cultural Observation Tool - version
Page 96 and 97: Resident Narrative/Interview Guide
Page 98 and 99: “My day, my way” (Example of Ex
Page 100 and 101: OBJECTIVE(S) (what are the steps ne
Page 102 and 103: Identify AIM the (what stakeholders
Page 104 and 105: 7: Contract/Statement of Terms and
Page 106 and 107: Facilitator Guidance for Claims, Co
Page 108 and 109: Notes 104
Page 114: Notes 110
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