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Facilitating LOS Debriefings: A Training Manual - Phoenix Aviation

Facilitating LOS Debriefings: A Training Manual - Phoenix Aviation

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✓ Use the C-A-L Model as a<br />

framework for discussion.<br />

C<br />

A<br />

L<br />

014 - <strong>LOS</strong> Debriefing Guide<br />

Organizing the Discussion: The C-A-L Model<br />

The C-A-L Model incorporates three main concepts: CRM (C),<br />

Analysis and evaluation of <strong>LOS</strong> performance (A), and application<br />

to Line operations (L). This model provides a simple framework<br />

for crew discussion of each <strong>LOS</strong> situation or topic. Posting a copy<br />

of the model (Appendix A) on the wallboard will help remind the<br />

crew of each aspect of their performance they should address. Part<br />

4 of this manual addresses in detail how to put this model to work.<br />

C-A-L Model for <strong>LOS</strong> <strong>Debriefings</strong><br />

CRM - Applying the company model<br />

Use wallboards with list of CRM concepts.<br />

✈ Tie CRM concepts and techniques to operational issues.<br />

Put CRM into practice.<br />

✈ Crew discussion of the <strong>LOS</strong> should be interactive.<br />

Analysis and Evaluation of <strong>LOS</strong> performance<br />

Explicitly evaluate performance during the <strong>LOS</strong>.<br />

✈ How effective was management of the situation?<br />

- What went well, and why?<br />

- What could be improved, and how?<br />

Interactively analyze the situation confronted.<br />

✈ What happened?<br />

✈ How was it managed (include CRM techniques utilized)?<br />

✈ Why it was managed that way?<br />

Line Operations - Applying lessons from <strong>LOS</strong><br />

Discuss how the <strong>LOS</strong> performance and associated CRM issues relate to<br />

line operations.<br />

✈ Discuss related line incidents that illustrate CRM issues.<br />

✈ Discuss how to apply <strong>LOS</strong> success to line operations.<br />

Discuss how things could have been done differently.<br />

✈ What could have been done differently to improve the outcome<br />

in the <strong>LOS</strong>?<br />

- What CRM techniques could have helped?<br />

- How could you turn areas for improvement into strengths?<br />

✈ What can be done to prevent or manage similar situations on the line?<br />

12

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