Facilitating LOS Debriefings: A Training Manual - Phoenix Aviation

✓ Use the C-A-L Model as a
framework for discussion.
C
A
L
014 - LOS Debriefing Guide
Organizing the Discussion: The C-A-L Model
The C-A-L Model incorporates three main concepts: CRM (C),
Analysis and evaluation of LOS performance (A), and application
to Line operations (L). This model provides a simple framework
for crew discussion of each LOS situation or topic. Posting a copy
of the model (Appendix A) on the wallboard will help remind the
crew of each aspect of their performance they should address. Part
4 of this manual addresses in detail how to put this model to work.
C-A-L Model for LOS Debriefings
CRM - Applying the company model
Use wallboards with list of CRM concepts.
✈ Tie CRM concepts and techniques to operational issues.
Put CRM into practice.
✈ Crew discussion of the LOS should be interactive.
Analysis and Evaluation of LOS performance
Explicitly evaluate performance during the LOS.
✈ How effective was management of the situation?
- What went well, and why?
- What could be improved, and how?
Interactively analyze the situation confronted.
✈ What happened?
✈ How was it managed (include CRM techniques utilized)?
✈ Why it was managed that way?
Line Operations - Applying lessons from LOS
Discuss how the LOS performance and associated CRM issues relate to
line operations.
✈ Discuss related line incidents that illustrate CRM issues.
✈ Discuss how to apply LOS success to line operations.
Discuss how things could have been done differently.
✈ What could have been done differently to improve the outcome
in the LOS?
- What CRM techniques could have helped?
- How could you turn areas for improvement into strengths?
✈ What can be done to prevent or manage similar situations on the line?
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