Facilitating LOS Debriefings: A Training Manual - Phoenix Aviation

014 - LOS Debriefing Guide
Strategies for Using Silence
Silence can be used throughout the session to encourage crew
participation, not only after asking a question but also after crew
comments. Using silence is a high-level facilitation strategy—if
silence alone does not elicit crew discussion, try the next level of
facilitation.
High-Level Facilitation
✈ Pause after asking questions to allow crewmembers
to formulate thoughtful responses.
When crewmembers do not immediately respond, be patient;
remain silent rather than answer for them.
Effective:
IP: How did you feel things were going on the first leg
overall, FO?
FO: Uh… [trails off]
[IP waits 6 seconds,
FO: I felt a little disorganized pushing off of twenty-three
and taxiing out, and doing all of that and then having to
de-ice. That breaks your flow because you don’t put
the flaps down. So it just seemed backwards to me.
Ineffective:
IP: How did you feel things were going on the first leg
overall, FO?
FO: Uh… [trails off]
[IP answers for him.]
IP: You felt a little uncomfortable, didn’t you?
✈ Pause after crew comments to allow crewmembers to
resume discussion.
When there is a lull in crew discussion, be patient and wait for
the crew to say more rather than immediately adding your own input.
Effective:
IP: FO, what do you think about what CA just said?
FO: I think we all agreed it was a thousand. I was flying
and still listening to what they were saying and it
sounded okay to me.
[IP pauses 8 seconds]
FE: I think that things worked out pretty well because when
FO was flying he was doing a good job and we didn’t
have to worry about that part.
CA: Yeah, I agree with you FE. I was comfortable with
FO’s flying the airplane even when I was out of the
loop because he was always ahead of the airplane.
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