Facilitating LOS Debriefings: A Training Manual - Phoenix Aviation

014 - LOS Debriefing Guide
Focusing on CRM
You can use several techniques to bring CRM into the crew’s
discussion in a concrete, relevant way.
✈ Refer to the posted CRM concepts.
Each company teaches a specific framework for CRM concepts
that reflects the company’s philosophy. Posting this conceptual
framework on wallboards and referring to it during the discussion
can help the crew relate CRM concepts and techniques to specific
operational situations.
Effective:
IP: Which of these crew effectiveness markers do you
think you used to resolve that de-icing report problem?
FO: We used ‘Inquiry and assertiveness’ and ‘Vigilance’
making sure everything was okay.
Effective:
IP: What CRM technique do you wish you might have
used a little better?
CA: ‘Anticipate required actions and workload distribution.’
That was a tough one for us because we were both
very busy and there’s not much he can do except fly
the airplane if he’s flying. We’re supposed to each
follow along on these checklists, and I think that’s
something we could have been better at.
IP: What techniques can you use to manage workload
better in the future?
Effective:
[The CA tells the FO to ask ATC for a holding pattern in
order to have time to do a manual gear and flap extension
during a video segment. The instructor stops the video,
points to the posted CRM markers and asks questions.]
IP: What CRM principle is that an example of?
CA: Create time.
IP: And how did you create time?
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