Facilitating LOS Debriefings: A Training Manual - Phoenix Aviation

014 - LOS Debriefing Guide
Set the Scene and Ask for Crew Reaction
A good way to start a discussion of a LOS event is to show the
video segment and/or describe the situation and then ask an openended
question: “What went well (or not so well) there?” or “What
lessons can be learned from this?”
If the crew does not respond, try again with a more focused
question: “Is there anything you would do differently if you had it to
do over?” or “Did you see anything in the video that was not SOP?”
Lead the Crew to Topics
If the crewmembers seem unsure of what to discuss next, or if
they overlook an important aspect of a situation, you may need to
ask a question to focus their attention on some topic or aspect.
However, be careful to phrase the question so it is not easy to
answer with a simple yes or no and so it does not leave the crew
with nothing to say.
Effective:
IP: What else about how you handled that emergency
situation can you discuss?
CA: Well now that you mention it I guess we did get a little
bit rushed there and we didn’t communicate as well as
we could have.
Ineffective:
IP: Did you get a little rushed at that point, making
communication a little more difficult?
CA: Yeah, we did.
Deepen the Discussion
Once the crew has begun to discuss a topic, you may need to
encourage them to explore in more depth what happened. Ask
questions that require the crewmembers to explore their thoughts
and actions in the LOS. Avoid asking questions that give the answer
or leave little for them to say.
Effective:
IP: Was there anything that made you uncomfortable
during that first leg?
FO: Well, yeah, I guess the R-Nav approach did. I wasn’t
comfortable with it because I didn’t know we could
shoot an R-Nav approach in there; I thought we were
supposed to shoot a VOR.
—or—
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