Altenrhein Luftfahrt Gmbh - Peoples Viennaline

Before we accept your booking, we will inform you of the scheduled flight times in effect as of that time;
and it will be shown on your Ticket. It is possible that we may need to change the scheduled flight time
subsequent to issuance of your Ticket. If you provide us with contact information, telephone number or
email address, we will inform you of such changes. If, after you purchase your ticket, we make significant
changes to our flight times that are unacceptable to you and we are unable to offer you a flight that is
acceptable to you, you will be entitled to a refund of the Ticket.
8.2 Cancellation, Rerouting, Delays
We have a high rate of reliability and punctuality and we continue to make great efforts in order to avoid
delays in future, too. For this purpose and in order to prevent cancellation of a flight, in exceptional
circumstances we may arrange for a flight to be operated on our behalf by an alternative carrier or
aircraft.
In the event that a flight is delayed or cancelled or you are denied due to overbooking, however, you have
claims in accordance with Regulation (EC) No. 261/2004 of the European Parliament and of the Council
establishing common rules on compensation and assistance to passengers in the event of denied
boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No. 295/91.
Except as otherwise provided by the Convention, if we fail to operate a flight according to schedule, fail to
stop at your final destination or Stopover destination for what reason ever, we shall if not stated different
by Regulation (EC) 261/2004, at your option, either:
a. carry you on the next of our scheduled services on which space is available without additional
charge and, where necessary, extend the validity of your Ticket, or
b. offer you a refund in accordance with the provisions of the these Conditions of Carriage
These options are the sole remedies available to you in these cases; we do not assume liability for
damages financial losses
9 Refunds
Will be handled in accordance with Article 4.5 of this document.
9.1 To whom refund made
We shall be entitled to make a refund either to the person named in the Ticket or to the person who paid
for the Ticket. If the Ticket was paid by a person another than the Passenger named in the Ticket, and the
Ticket indicates that there is a restriction on the refund, we shall make a refund only to the person who
paid for the Ticket.
Refunds will only be made on surrender to us of the Ticket and all unused Flight Coupons.
9.2 Loss of the Ticket
If you lose a Ticket or a portion of it, upon furnishing us with satisfactory proof of the loss, and payment of
a reasonable administration charge, refund on the Ticket will be made after expiry of the validity period of
the Ticket, on condition:
a. that the lost Ticket, or portion of it, has not been used, previously refunded or replaced
b. that the person to whom the refund is made undertakes, in such form as may be prescribed by us, to
repay to us the amount refunded in the event of fraud and/or to the extent that the lost Ticket or portion of
it used
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