FIERY E-5000/3000 SERVICE MANUAL

CÓPIA NÃO CONTROLADA
ERRORS AND SUGGESTED ACTIONS
Symptom Possible Cause Suggested Action
Pages come out blank,
or tinted with green or
some other color.
• Out of calibration or
calibration
information/curves on
the active partition are
corrupted.
• Loose cable connection
between the Color
Controller and the
copier.
• Start ColorWise Pro Tools from a
client computer and click the
Calibratior icon. Then click Restore
Device in the calibrator window.
Restore Device restores the Fiery
calibration information to the factory
defaults.
If restoring the default calibration
does not solve the problem, you may
need to service the copier.
• If restoring the default calibration
corrects the color quality, a custom
calibration may have been the
cause of the problem. Ask the site
administrator to recalibrate the E-
Color Controller. ( Color
Printing).
• If the problem persists after
recalibration, the calibration
information on the HDD may be
corrupted. Reinstall the system
software. ( 4.4)
• If the problem persists, the HDD
may be corrupted. Verify that all
HDD cabling is correct.
• If HDD cabling is correct, you may
need to replace the HDD.
( 3.4.3)
• Check the copier interface cable
and the connection at the Color
Controller and the copier.
• Turn the copier power OFF/ON.
• Replace the copier interface cable.
• Problem with the copier. • Test the copier and service it if
necessary (refer to the copier
service manual).
If the customer can print the Configuration Page from the copier operation panel
but cannot print a job from a computer on the network, ask the network
administrator to do the following:
• Check all components of the network, including cables, connectors, network
adapter boards, and network drivers.
• Activate the network and use it to communicate with other printers.
• Confirm that the applicable network setting in Setup (such as AppleTalk
zone, IP address, Subnet mask, and Gateway address) match the settings
used in the network.
NOTE: EPS file generation is not fully standardized among applications. Some
users may encounter problems while printing certain EPS files.
G878/G889 5-14
CÓPIA NÃO CONTROLADA
SM