Optimum® BUSINESS Reference Guide - Optimum Online

Help Directory
Thank you again for choosing Optimum Business! We hope that this Optimum Business Reference
Guide has been useful and provided you with all of the information you need to get the most from
your Optimum services. If you have a question that you could not find within this Guide, please call
our Optimum Business Customer Support Team 24/7 at 1-866-575-8000.
The company name that appears on your Optimum Business account is the default entry for this
feature and will display for all phone numbers on the account. To change your Business name,
please call customer service at 1-866-575-8000.
If you'd like to add any of these Optimum Business services, simply
visit optimumbusiness.com or call 1-800-725-9626 for more information.
Optimum Online
Customer Support
You may visit the Customer Service area of our website to search the answer center for
quick solutions to questions you have regarding Optimum Online services:
optimumbusiness.com/support.
Webmail
For fast access to webmail, go to webmail2.optonline.net.
Setting up E-mail Applications
Instructions for setting up common e-mail applications are available on the Optimum website.
Simply visit optimum.net and type the name of your e-mail program into the “Customer Support”
field for assistance.
General Help - Domain Names
For helpful information on domain names, visit the dedicated web hosting guidebook at
help.webhosting.optonline.net.
Domain Name Registration
For assistance with domain name registration: dnr@webhosting.optonline.net.
Visit help.webhosting.optonline.net for detailed hosting FAQ information.
Domain Name Transfer
For information on domain name transfers, visit the dedicated web hosting guidebook at
help.webhosting.optonline.net.
Web Hosting
Customer Service and Technical Support for Web Hosting: 1-800-504-5710.
To open a ticket in SiteControl, click Support on the main navigation menu.
Technical Support and Customer Service E-mail addresses:
support@webhosting.optonline.net
billing@webhosting.optonline.net
Internet Access
If you cannot access the Internet, please contact Optimum Business Customer Support
at 1-866-575-8000 for further assistance.
Optimum Voice
Help Directory (cont.)
Optimum Voice Updates
Optimum Voice updates its premium features from time to time. To get the most up-to-date
information on what’s available, check optimumbusiness.com/support regularly.
International Calling Rates
View Optimum Voice’s international calling rates at
optimumbusiness.com/voice/international/rates.jsp.
Customer Support
Having problems? Click on Customer Support on My Optimum Voice, or call 1-866-575-8000
to speak to an Optimum Business customer support representative.
HDTV
Visit optimumbusiness.com to find out more about HDTV.
24/7 Customer Support
Customer Support
Optimum Business representatives are here to help you, 24/7! Call 1-866-575-8000 or go to
optimumbusiness.com/support to request that a customer support representative contact
you directly.
Battery Unit
If your business needs a new battery unit, Optimum Business will replace it free of charge.
You will need to place a trouble ticket by calling 1-866-575-8000.
Moving
You must contact Optimum Business Customer Support at 1-866-575-8000 before moving your
modem to a different address.
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