Study into the Implications of Smartphone Operating System Security
Study into the Implications of Smartphone Operating System Security
Study into the Implications of Smartphone Operating System Security
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<strong>Study</strong> <strong>into</strong> <strong>the</strong> implications <strong>of</strong> <strong>Smartphone</strong> operating system security<br />
Consumer awareness practices and programmes are currently being <strong>of</strong>fered by a number <strong>of</strong><br />
stakeholders including MNOs, government-sponsored bodies and law enforcement agencies<br />
including UK Police.<br />
MNO<br />
Most, if not all, <strong>of</strong> MNO initiated communication to consumers on <strong>Smartphone</strong> threats is via<br />
<strong>the</strong>ir websites.<br />
There is an opportunity to advise UK consumers on <strong>the</strong> latest threats to <strong>Smartphone</strong>s when<br />
a consumer purchases a phone and network plan but from experience this is not happening.<br />
Unfortunately, security advice is not easy to find on <strong>the</strong>se websites and is usually buried<br />
away in <strong>the</strong> support pages. It is our belief that most consumers will not go looking for<br />
information and advice on security.<br />
There is an obligation for an organisation to have a statement on ‘privacy’ on <strong>the</strong>ir websites<br />
why not for ‘security’?<br />
The following is a summary <strong>of</strong> Goode Intelligence’s findings when searching for <strong>Smartphone</strong><br />
security advice on <strong>the</strong> websites <strong>of</strong> <strong>the</strong> major UK MNOs. It is not intended to be a<br />
comprehensive review <strong>of</strong> <strong>the</strong> ability <strong>of</strong> UK MNOs to <strong>of</strong>fer security advice to its consumer<br />
customers.<br />
T-Mobile<br />
There was no obvious location for security questions and concerns about <strong>Smartphone</strong><br />
security. On a Google search for “T-Mobile <strong>Smartphone</strong> security” an FAQ on security was<br />
displayed and this can be viewed here. The security FAQ detailed a number <strong>of</strong> general<br />
security facts on topics including:<br />
What do I do if my phone is lost or stolen?<br />
What should I do if I discover illegal material online?<br />
What does T-Mobile do to prevent identity fraud?<br />
How does identity fraud happen?<br />
Telefonica O2<br />
Similarly to T-Mobile <strong>the</strong>re is no obvious area <strong>of</strong> <strong>the</strong> website where security advice is <strong>of</strong>fered.<br />
There are facts and advice on <strong>the</strong> support pages <strong>of</strong> <strong>the</strong> O2 UK website that deal with:<br />
How do I wipe a Blackberry <strong>of</strong> personal information?<br />
Is O2 Wallet secure?<br />
The security code for my mobile isn’t working<br />
Orange<br />
Goode Intelligence © 2013 P a g e | 97 www.goodeintelligence.com
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