Download TPS, East Africa 2008 Annual Report - Serena Hotels
Download TPS, East Africa 2008 Annual Report - Serena Hotels
Download TPS, East Africa 2008 Annual Report - Serena Hotels
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Chairman’s Statement (cont’d)<br />
challenging business environment in 2009 with an even<br />
far-reaching impact of the global economic slowdown and<br />
the continuing consequences of the global financial<br />
turbulences. These are likely to combine with other<br />
uncertainties, market volatility and a decline in both<br />
consumer and business confidence which is expected to<br />
continue taking a toll on demand for global tourism, at least<br />
for the next 12 months. As witnessed during the first quarter<br />
of 2009, it is to be expected that the rest of the year will face<br />
challenges with regard to the cost of doing business as a<br />
result of high inflation, an ongoing food crisis and<br />
unpredictable costs in the energy sector. Currently subdued<br />
feedback from major suppliers of business on booking trends<br />
for all holiday destinations is also of concern. However,<br />
Management have noticed a trend towards bookings at very<br />
short lead-times in the recent past, and this may in fact be a<br />
source of encouragement.<br />
The Board and Management view the current economic<br />
downturn as a learning opportunity and we recognize that<br />
yesterday's thinking and strategies will not address today's<br />
challenges. This recognition motivates the team to get closer<br />
to our customers, to reassess customers' expectations, and to<br />
take whatever is the necessary remedial action in new and<br />
creative ways in order to ensure that the Group continues to<br />
provide the highest standards of product and service. The<br />
changing dynamics in our consumers' preferences will<br />
stimulate change in a timely fashion as we seek to respond,<br />
to mobilize resources, to seize hidden opportunities and to<br />
come up with new solutions. The Group will continue to<br />
focus on growth and on the long-term prospects of the<br />
Company, maintaining market share.<br />
The Company's ability to grow and innovate, our ability to set<br />
our own standards in the markets where we operate,<br />
combined with our tested, highly successful business model,<br />
positions us to perform well in a wide range of economic<br />
scenarios. Thus, I would like to assure the shareholders and<br />
members of the investing public that despite the challenges,<br />
the Group's fundamentals remain healthy and the Board and<br />
Management will use their best endeavours to ensure that<br />
the negative impact on the Group's performance is<br />
minimised, to the extent possible, during the difficult<br />
2009 ahead.<br />
To conclude, on behalf of the Board, I would like to<br />
congratulate and thank the Company's Management and<br />
Staff for their continued diligence and dedication. Without<br />
these, the commendable results would not have been<br />
achieved during these exceptionally difficult times. I would<br />
also like to acknowledge, with appreciation, the invaluable<br />
support from my colleagues on the Board: this support has<br />
helped us to steer the Group's business activities and<br />
strategies successfully during <strong>2008</strong>.<br />
I wish also to recognise, with gratitude, the vital support,<br />
confidence, loyalty and trust that we have continued to<br />
receive from our shareholders, customers, and other<br />
stakeholders within the industry. Finally, I wish to thank the<br />
Governments within the <strong>East</strong> <strong>Africa</strong>n Region for facilitating<br />
the growth of the tourism industry, as also the various<br />
regulatory authorities for their continued support. It is on<br />
their active backing and encouragement that the industry<br />
depends and will continue to depend to be such a significant<br />
contributor towards the region's economic development.<br />
Francis Okomo - Okello<br />
CHAIRMAN<br />
Zanzibar <strong>Serena</strong> Inn<br />
10 <strong>TPS</strong> EASTERN AFRICA LIMITED | ANNUAL REPORT AND FINANCIAL STATEMENTS <strong>2008</strong>