Basic Introduction to Community Work - Central

Direct action – this could be one of the more challenging styles
at it involves tackling the issue on the spot. The worker has to
be strong with personal knowledge of the facts.
Facilitator – the worker could facilitate a meeting with both
parties along with a specialist in the field of the topic causing
the conflict.
Avoidance – not one of the best ways of dealing with conflict as
this allows issues to snowball and become more difficult to
resolve.
Whilst working with and in groups there are a number of points that
the worker should observe:
o Do not be defensive when criticised.
o Do not put anyone down.
o Build support within the group(Peer)
o Use smaller groups with specific tasks
o Avoid Jargon
o Take an interest in the individual as well as the group.
o Workers should be – active, aware, sensitive, pro-active,
creative, in control, organised, consistent, and realistic.
Tips for Working with Groups
Do not promise what you can not deliver.
Learn participants names
Foster an atmosphere which encourages diversity and opinion.
Develop active listening skills
Be objective
Silences are not always negative.
Observe the right for individuals not to contribute.
Allow everyone the opportunity to speak.
Encourage honest responses.
Encourage ownership of learning.
Assist group to reach conclusions from discussions and
activities.
Be supportive while they test new thinking and ideas.
69