MANAGEMENT FUNDAMENTALS, SESSION 3 Managing Upwards

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Observations vs. Assessments • John fails to get people to deliver on time. • John’s presentation was due on Wednesday but was not finished until Friday. • Two members of John’s team were not aware of the Wednesday deadline. . Copyright © 2010 by Mobius. All rights reserved. Mobius Executive Leadership | 16
Ladder of Inference . DATA Conclusions The bottom line, e.g., “You handled that so badly.” Reasoning & Interpretations Why? What’s my underlying reasoning? Selected Data What data is my conclusion based on? What do I notice? What do I ignore? What might they know that I don’t know? Developed by Chris Argyris of Harvard Business School and Don Schon of MIT
Page 1 and 2: MANAGEMENT FUNDAMENTALS, SESSION 3
Page 3 and 4: Your Difficult Conversations • Fo
Page 5 and 6: The ABC’s of Assertiveness Action
Page 7 and 8: Common Behavior Patterns •Passive
Page 9 and 10: Barriers to Assertive Behavior Patt
Page 11 and 12: In Difficult Conversations . Effect
Page 13 and 14: Three Aspects of Difficult Conversa
Page 15: Distinguishing Observations From As
Page 19 and 20: . Blame to Contributions
Page 21 and 22: Common, Less Obvious Contributions
Page 23 and 24: Intentions and Impact . Intentions
Page 25 and 26: Advice •Let Let go of knowing or
Page 27 and 28: Helpful Phrases • “No” •
Page 29 and 30: Quick Tips: Giving Feedback/Confron
Page 31 and 32: “Special” Circumstances • Sal
Page 33 and 34: Resources: •Assertiveness Asserti

MANAGEMENT FUNDAMENTALS, SESSION 3 Managing Upwards

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