MANAGEMENT FUNDAMENTALS, SESSION 3 Managing Upwards

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How Do I Know Where I’m At? Monitor Your “Zones” Carefully Comfort Zone: Where the person with whom you work is most comfortable Zone of Intolerance: Where you feel most comfortable Zone of Tolerance: Both parties feel a little discomfort but it is a tolerable amount of discomfort . Created and Consolodated by: Stephanie K. Eberle
Barriers to Assertive Behavior Pattern? Cultural differences Organizational “rules” Gender role stereotypes Not Not being prepared Low self-esteem Belief that there is no choice in the matter Lack of assertiveness on others’ parts Old habits die hard! .
Page 1 and 2: MANAGEMENT FUNDAMENTALS, SESSION 3
Page 3 and 4: Your Difficult Conversations • Fo
Page 5 and 6: The ABC’s of Assertiveness Action
Page 7: Common Behavior Patterns •Passive
Page 11 and 12: In Difficult Conversations . Effect
Page 13 and 14: Three Aspects of Difficult Conversa
Page 15 and 16: Distinguishing Observations From As
Page 17 and 18: Ladder of Inference . DATA Conclusi
Page 19 and 20: . Blame to Contributions
Page 21 and 22: Common, Less Obvious Contributions
Page 23 and 24: Intentions and Impact . Intentions
Page 25 and 26: Advice •Let Let go of knowing or
Page 27 and 28: Helpful Phrases • “No” •
Page 29 and 30: Quick Tips: Giving Feedback/Confron
Page 31 and 32: “Special” Circumstances • Sal
Page 33 and 34: Resources: •Assertiveness Asserti

MANAGEMENT FUNDAMENTALS, SESSION 3 Managing Upwards

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