MANAGEMENT FUNDAMENTALS, SESSION 3 Managing Upwards

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Learning Goals: • Exploration of the most common “difficult” conversations and why they’re so difficult • Understanding of the most common behavior patterns when giving/receiving feedback • Recommendations on how to develop better patterns to effectively y manage g upwards p . Anything else?
Your Difficult Conversations • Focus on conversations which YOU experience as very difficult – for whatever reason • Conversations which you either avoid or tend to manage g badly y – or both • Explore what makes those conversations difficult for you .
Page 1: MANAGEMENT FUNDAMENTALS, SESSION 3
Page 5 and 6: The ABC’s of Assertiveness Action
Page 7 and 8: Common Behavior Patterns •Passive
Page 9 and 10: Barriers to Assertive Behavior Patt
Page 11 and 12: In Difficult Conversations . Effect
Page 13 and 14: Three Aspects of Difficult Conversa
Page 15 and 16: Distinguishing Observations From As
Page 17 and 18: Ladder of Inference . DATA Conclusi
Page 19 and 20: . Blame to Contributions
Page 21 and 22: Common, Less Obvious Contributions
Page 23 and 24: Intentions and Impact . Intentions
Page 25 and 26: Advice •Let Let go of knowing or
Page 27 and 28: Helpful Phrases • “No” •
Page 29 and 30: Quick Tips: Giving Feedback/Confron
Page 31 and 32: “Special” Circumstances • Sal
Page 33 and 34: Resources: •Assertiveness Asserti

MANAGEMENT FUNDAMENTALS, SESSION 3 Managing Upwards

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