MANAGEMENT FUNDAMENTALS, SESSION 3 Managing Upwards

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Disentangling Intent and Impact • What we do know: • Our own intentions (positive, neutral, negative) • The impact of their behavior on us • What we don’t know: . • Their intentions • The impact of our behavior on them
Advice •Let Let go of knowing or proving their intentions. •Be clear about your own intentions - decide whether to share. •Explain E l i negative ti impacts i t on you without ith t attributing bad intentions. •Listen for and acknowledge the negative impacts p they y experienced. p .
Page 1 and 2: MANAGEMENT FUNDAMENTALS, SESSION 3
Page 3 and 4: Your Difficult Conversations • Fo
Page 5 and 6: The ABC’s of Assertiveness Action
Page 7 and 8: Common Behavior Patterns •Passive
Page 9 and 10: Barriers to Assertive Behavior Patt
Page 11 and 12: In Difficult Conversations . Effect
Page 13 and 14: Three Aspects of Difficult Conversa
Page 15 and 16: Distinguishing Observations From As
Page 17 and 18: Ladder of Inference . DATA Conclusi
Page 19 and 20: . Blame to Contributions
Page 21 and 22: Common, Less Obvious Contributions
Page 23: Intentions and Impact . Intentions
Page 27 and 28: Helpful Phrases • “No” •
Page 29 and 30: Quick Tips: Giving Feedback/Confron
Page 31 and 32: “Special” Circumstances • Sal
Page 33 and 34: Resources: •Assertiveness Asserti

MANAGEMENT FUNDAMENTALS, SESSION 3 Managing Upwards

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