MANAGEMENT FUNDAMENTALS, SESSION 3 Managing Upwards

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Putting Theory into Practice . PI/P PI/Post-doc t d SScenario i
Quick Tips: Giving Feedback/Confronting a Problem • Start with clarification not assumptions • Be specific • Use “I” statements • Confront the problem right g away y and in person • Discuss one problem at a time • Gently point out inconsistencies • Acknowledge g feelings g and responses p nonjudgementally • Offer ideas for change or explain possible consequences q • Avoid power struggles or being manipulated into giving positive feedback .
Page 1 and 2: MANAGEMENT FUNDAMENTALS, SESSION 3
Page 3 and 4: Your Difficult Conversations • Fo
Page 5 and 6: The ABC’s of Assertiveness Action
Page 7 and 8: Common Behavior Patterns •Passive
Page 9 and 10: Barriers to Assertive Behavior Patt
Page 11 and 12: In Difficult Conversations . Effect
Page 13 and 14: Three Aspects of Difficult Conversa
Page 15 and 16: Distinguishing Observations From As
Page 17 and 18: Ladder of Inference . DATA Conclusi
Page 19 and 20: . Blame to Contributions
Page 21 and 22: Common, Less Obvious Contributions
Page 23 and 24: Intentions and Impact . Intentions
Page 25 and 26: Advice •Let Let go of knowing or
Page 27: Helpful Phrases • “No” •
Page 31 and 32: “Special” Circumstances • Sal
Page 33 and 34: Resources: •Assertiveness Asserti

MANAGEMENT FUNDAMENTALS, SESSION 3 Managing Upwards

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