MANAGEMENT FUNDAMENTALS, SESSION 3 Managing Upwards

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Contributions Most Problems Result From More Than One Factor • Share how you see the problem • Take responsibility for your own contribution • Ask how they see the problem and contributions • Ask ho how you o can each change your o r contributions to improve .
Intentions and Impact . Intentions matter. matter But other people’s people s intentions are invisible to us SSo we make k up attributions tt ib ti about b t their th i intentions based on the impact on us We often assume the worst WWe sometimes ti miss i our iimpactt on th them.
Page 1 and 2: MANAGEMENT FUNDAMENTALS, SESSION 3
Page 3 and 4: Your Difficult Conversations • Fo
Page 5 and 6: The ABC’s of Assertiveness Action
Page 7 and 8: Common Behavior Patterns •Passive
Page 9 and 10: Barriers to Assertive Behavior Patt
Page 11 and 12: In Difficult Conversations . Effect
Page 13 and 14: Three Aspects of Difficult Conversa
Page 15 and 16: Distinguishing Observations From As
Page 17 and 18: Ladder of Inference . DATA Conclusi
Page 19 and 20: . Blame to Contributions
Page 21: Common, Less Obvious Contributions
Page 25 and 26: Advice •Let Let go of knowing or
Page 27 and 28: Helpful Phrases • “No” •
Page 29 and 30: Quick Tips: Giving Feedback/Confron
Page 31 and 32: “Special” Circumstances • Sal
Page 33 and 34: Resources: •Assertiveness Asserti

MANAGEMENT FUNDAMENTALS, SESSION 3 Managing Upwards

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