MANAGEMENT FUNDAMENTALS, SESSION 3 Managing Upwards

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Advice On Communicating Decisions . Don’t Leave an Intentions Vacuum People fill an intentions vacuum with negative attributions When decisions are made: D Don’t ’t assume others th will ill understand d t d your intentions Offer data and reasoning Explain why choices that may appear more attractive were discarded
Helpful Phrases • “No” • “I know that you are saying this because you care, but I don’t believe it is best for me” • “What I am saying is….” • “I am going to need to think about this and get back to you” • “When you say this, I feel…” • “In In working with your busy schedule, schedule let me know when/where/how we will next be able to meet” .
Page 1 and 2: MANAGEMENT FUNDAMENTALS, SESSION 3
Page 3 and 4: Your Difficult Conversations • Fo
Page 5 and 6: The ABC’s of Assertiveness Action
Page 7 and 8: Common Behavior Patterns •Passive
Page 9 and 10: Barriers to Assertive Behavior Patt
Page 11 and 12: In Difficult Conversations . Effect
Page 13 and 14: Three Aspects of Difficult Conversa
Page 15 and 16: Distinguishing Observations From As
Page 17 and 18: Ladder of Inference . DATA Conclusi
Page 19 and 20: . Blame to Contributions
Page 21 and 22: Common, Less Obvious Contributions
Page 23 and 24: Intentions and Impact . Intentions
Page 25: Advice •Let Let go of knowing or
Page 29 and 30: Quick Tips: Giving Feedback/Confron
Page 31 and 32: “Special” Circumstances • Sal
Page 33 and 34: Resources: •Assertiveness Asserti

MANAGEMENT FUNDAMENTALS, SESSION 3 Managing Upwards

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