Working Model - MAELabs UCSD

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WM52ProductGuide.fm Page 28 Tuesday, March 2, 2004 12:04 PM 28 7.2 Contacting Technical Support Before contacting your technical support provider, please refer first to the Index, Table of Contents, and Appendix C in the Working Model User’s Manual. If you cannot find the answer to your question, please make sure to have the following information when contacting us or your sales agent: • Serial number of the product • Product name (e.g., Working Model version 5.2) • Operating system and version (e.g., Windows 95) • Hardware configuration (RAM and free hard disk space) • Specific descriptions of the problem and a way to reproduce it 7.3 Consulting Services MSC.Software and its authorized dealers and agents provide consulting services on the construction, modeling, and analysis of mechanical systems using Working Model. For more information, call MSC.Software at (650) 574-7777. 7.4 World Wide Web http://www.workingmodel.com/ The website features free demo files, technical notes, and periodic updates to the product. Also, please check the FAQ page of our website for answers to frequently asked questions. 8. Troubleshooting and Helpful Suggestions 8.1 Working Model Cannot Find Hardware Key Several issues can contribute to this error message. • If you have a Compaq Deskpro or Presario, and you are running Windows 95, the parallel ports are often hard-wired into “ECP Mode”. Currently, the hardware key does not support ECP Mode (Rainbow is working on drivers which allow ECP Mode, but at present time have given no release date.). In order to fix this problem, you must change the configuration of your computer via a jumper cable to Standard Mode. Please consult your computer owner’s manual.
WM52ProductGuide.fm Page 29 Tuesday, March 2, 2004 12:04 PM 9. Limitations 29 Note: printer drivers that require ECP Mode will still work properly because the software is capable of switching the parallel port into ECP Mode. • If you are running Working Model with a stand-alone license, make sure you either have a hardware key attached to the parallel port (see “Attaching the Hardware Key (Professional Product)”). If you have concurrent network licenses, make sure the NetSentinel server is running (see “Installing and Running the NetSentinel Server”) and all the network functions are operational. • You may be running Working Model over the network and failed to install the appropriate hardware key driver on the local machine. See “Attaching the Hardware Key (Professional Product)” for more information. • If you have multiple parallel ports, try attaching the hardware key on a different port. • All the available network licenses for Working Model may be in use. Either wait for other users to exit Working Model, or contact MSC.Software to purchase more licenses. • If all else fails, restart your computer and try again. 8.2 Simulation Generates Jaggy Plots Decrease the Positional Error and/or Animation Step (in Accuracy dialog) to increase accuracy. 8.3 My AVI Export Does Not Work Well for RLE Compression (Windows only) Some systems may experience problems while exporting Video for Windows files from Interactive Physics with the RLE compression mode. Try using another compression mode, such as Microsoft ® Video 1. 9. Limitations This section provides addenda to the documentation and known problems and incompatibilities. 9.1 Working Model Basic Working Model Basic featured in Working Model 4.0 and 5.0 is slightly different from the previous version. If you encounter a script that ceases to compile or run under version 4.0 or 5.0, please refer to the following information.
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Working Model - MAELabs UCSD

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