MQFD: A Model for Synergizing TPM and QFD - Cochin University of ...

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competitive war (Irani et al.,2004, Kaynak, 2003, Hoque,2003, lung and Wang
,2004, Sahney et al,2004, and Montes et al., 2003). Amidst this visible and
pompous trend, a humble revolution has been taking place in the field of
maintenance engineering (Tsang and Chan,2000). This revolution is today
addressed under the name TPM. Before the evolution ofTPM, the maintenance
engineering community was exposed largely to technologically oriented
approaches (Deshpande and Modak,2002, Eti.et al., 2004, Murthy,et al,2002).
These approaches segregated maintenance activities from the mainstream
operations of the organizations. The emanation of TPM was a strategic change
in the maintenance engineering arena because, unlike the previous approaches,
rPM linked maintenance engineering with human elements like operator
empowerment and involvement (Nakajima, 1993).
Today in parallel with the TQM implementation, a significant number of
organizations have been adopting TPM (Mc Kone et al.,1999, Cua et al., 2001,
Me Kone et al.,2001) The objective of this effort is to achieve high degree of
competitiveness through the enhancement of maintenance quality. The age of
TPM is little more than three decades and its adoption has resulted in various
benefits including the reduction in rejections, reworks and stoppages of
equipments (Chan,et al.,2005). Of late, the researchers have been trying to
establish the link between TPM and TQM (Miyake and Enkawa,1999). This is
presumably due to the reason that both principles dominate world-class
organizational cultures and offer benefits in various forms and magnitudes
(Mitchel et.al, 2002; Cua et al., 2001; McKone et aI., 1999; McKone et al.,
2001; Yamashina, 2000). These researchers' findings indicate the
imperativeness of interlinking TQM strategies with TPM. However, the
literature overview would indicate that both research and practice in the
direction of interlinking specific TQM strategies with TPM have been dismally
low. Particularly both TQM and TPM envisage the customer satisfaction (Jostes
and Helms,1994). In TQM field, customer satisfaction is given significant
thrust whereas in TPM field, the thrust on customer satisfaction has been given
only indirect and minimum thrust.
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