MQFD: A Model for Synergizing TPM and QFD - Cochin University of ...

4.4.11.1. Rationale 38
4.4.12. Step 12 39
4.4.12.1. Rationale 39
4.4.13. Step 13 39
4.4.13.1 Rationale 39
4.4.14 Step 14 40
4.4.14.1. Rationale 40
4.4.15. Step 15 40
4.4.15.1. Rationale 40
4.4.16. Step 16 40
4.4.16.1 Rationale 40
4.4.17. Step 17 41
4.4.17.1 Rationale 41
4.5. Conclusion 41
5. Customer Voice Adoption for maintenance Quality 42
improvement through MQFD and its receptivity analysis
5.1. Introduction 42
5.2. Receptivity ofMQFD 42
5.2.1. First phase ofsurvey 43
5.2.2. Second phase ofsurvey 44
5.2.3. Third phase ofsurvey 47
5.2.4. Interpretation from MQFD receptivity 48
survey
5.3. Conclusion 48
6. Implementation ofMQFD in a Vehicle Service Station: A 50
case study
6.1. Introduction 50
6.2. About the company 50
6.3. Implementation study 50
6.3.1. Computation ofAvailability 59
6.3.2. Computation ofMDT 59
6.3.3. Computation ofMTBF 60
6.3.4. Computation ofMTTR 60
v