MQFD: A Model for Synergizing TPM and QFD - Cochin University of ...

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Literature SUf'IJey In TQM field, the customer satisfaction is achieved through customer voice adoption (Hwamg and Teo, 2001). In order to achieve this strategy, the technique, QFD technique is being dominantly employed in TQM field (Fung et al., 1999,Zairi and Yousef, 1996, Kathawala, and Motwani, 1994, Bouchereau, and Rownalds, 2000, Masui,et aI., 2003). However, no specific technique is envisaged in TPM field to achieve customer satisfaction. Considering the power of customer satisfaction in improving quality, it is imperative that both TPM and QFD have to be interlinked. Besides achieving higher degree of quality levels, recent researchers have been appraising the need for sustaining engineering education (Ashford, 2004, Ferrer-Balas et.al, 2004). The sustainability of engineering education is ensured by maintaining the quality of engineering education. TPM provides a way for bringing out such kind of changed scenario in engineering education. Another requirement of engineering education is to react according to its customers. In practical application, the technique QFD is found to meet this requirement. Hence the application feasibility of QFD in engineering educational scenario has to be studied. However both TPM and QFD cannot be applied in their present forms in engineering education since they are compatible with applications only in manufacturing and service organizations. In order to accomplish this process, both QFD and TPM have to be remoulded in a systematic way, so that they are made suitable for application in engineering educational scenario. Scfioofoj'Enoineering, CVS)l
Content 3.1. INTRODUCTION 3.2. SURVEY METHODOLOGY OFD AND TPM: ASURVEY IN PRACTICING ENVIRONMENT 3.3. ANALYSIS OF RESPONSES FROM TPM PERSPECTIVE 3.4. ANALYSIS OF RESPONSES FROM QFD PERSPECTIVE 3.5. CONCLUSION
Page 1 and 2: MQFD: A MODEL FOR SYNERGIZING TPM A
Page 5 and 6: ABSTRACT This thesis presents the m
Page 7 and 8: 3. QFD and TPM: a survey in practic
Page 9 and 10: 6.3.5. Computation ofOEE 60 6.4. Co
Page 11 and 12: 8.3.4.4. Engine problems 117 8.3.4.
Page 13 and 14: 10.3.3. Planned maintenance 215 10.
Page 15 and 16: 11.9. Conclusion 270 12. Multi Crit
Page 17 and 18: Figure 5.12. MQFD receptivity among
Page 19 and 20: Figure 8.51. Variation ofOEE ofH3 d
Page 21 and 22: LIST OF TABLES Page Number Table 2.
Page 23 and 24: Table 8.4. Codes used for represent
Page 25 and 26: Table 9.24. Action plans of TPM pil
Page 27 and 28: Table 12.22. Pairwise degree compar
Page 29 and 30: AHP HoQ IIM INR MDT MQFD MTBF MTTR
Page 31 and 32: 1.1. Background INTRODUCTION Immedi
Page 33 and 34: mtroauction market. Researchers and
Page 37 and 38: Content 2.1. INTRODUCTION 2.2. QFD:
Page 39: languages' is developed. The values
Page 42: Literature Survey approach often wo
Page 45: LiteratureSurvey from its birth to
Page 48 and 49: LiteratureSurvey application feasib
Page 52: OFO AND TPM: ASURVEY IN PRACTICING
Page 58 and 59: ,------ -- Q:FD antf'PP'.M.: a surv
Page 60: MOFD: AMODEL FOR SYNERGIZING TPM AN
Page 65 and 66: :MQPrD: )I mode!for synergizing fJ'
Page 68 and 69: :M.QPV;)I mode]for synergizing rrP:
Page 70 and 71: 4.1 shows the action taken in this
Page 72 and 73: 4.4.12. Step 12 'MQf}'fJ): )f. mode
Page 74 and 75: 4.4.17. Step 17 JvtQi£
Page 76: 5.1. Introduction RECEPTIVITY ANALY
Page 82 and 83: -------- - ---- --- - --- Appreciat
Page 84 and 85: Content &.1 INTRODUCTION Cfiqapter
Page 86: Implementation of:MQPrJ) in a 'Vehi
Page 91: Implementation of:M.Q.'FiD in a lIe
Page 94 and 95: Implementation oj:MQff(j) in a lIef
Page 96: Implementation of:MQCF(j) in a 'Vel
Page 100 and 101:
6.4. Conclusion Implementation of'M
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IMPLEMENTATION OF MQFD IN TYRE MANU
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Impfnunt4twn oj'MQ!.FD in 'Tyre mtl
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Implementation oj :MQq-CV ut 'Tyre
Page 112 and 113:
Impfementation of:MQ.fFC'D in rrjre
Page 117:
lmpfementation oj
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Impfementation of:MQ.f}'q) in rryre
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Implementation of:MQCf':n ill 'Iyre
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IMPLEMENTATION OF MOFD IN THE MINES
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8.2.3. Quality Policy Implementatio
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HI-H7 H8 BEML BEML Implementation o
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Implementation of'MQ(FD in tlie'Min
Page 148 and 149:
Impf£mmtatWn ojMQYD in th
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lmpfementation of'MQYD in the MintS
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lmp fem.entation of MQYD in tIte Mi
Page 154 and 155:
Implementation of:MQ!
Page 158 and 159:
Implementation of!MQ'FCf) in the !M
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Implementation of:MQ'F(j) in the :M
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MTBF Implementation of:MQtF\D in th
Page 173 and 174:
Impfementation of7dQ:!([) in the 7d
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Implementation of'MQPCJJ in tfie :M
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lmpfementation of'MQ!.F'D in the )H
Page 223 and 224:
Implementation of'M.Q.f£q] in tlie
Page 225 and 226:
Impfementation of'.MQ
Page 227 and 228:
Content 9.1. INTRODUCTION 9.2. ABOU
Page 229 and 230:
Implementation of9vtQPCD in mattres
Page 232 and 233:
9.6. Interpretation from the questi
Page 234 and 235:
Implementation of'.MQPcD in mattres
Page 236 and 237:
Implementation of:MQJ"(j) in mattre
Page 241 and 242:
Implementation of:MQ.c£CJ) in matt
Page 244:
Implementation of:MQ.'FC[) in mattr
Page 247 and 248:
Content 10.1. INTRODUCTION 10.2. QU
Page 249 and 250:
QuafityImprovement in r£lIgilleen"
Page 251:
lO.3.TPM and engineering education
Page 254 and 255:
10.3.4. Quality maintenance Quality
Page 257:
QuaMyImprovement !1l !]:;IlBl1leenn
Page 263 and 264:
QualityImprovement in f£ngineenng
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l[uatltyimprovement m 11:,ngl1leerl
Page 270 and 271:
Quality Improvement in f£ngineerin
Page 272 and 273:
QuaEity Improvement in P.ngineen"ne
Page 274 and 275:
10.7.13.Step 13 QualityImprovement
Page 277 and 278:
QlUlttty improvement In'f:,llgIneer
Page 279 and 280:
QUilfity Improvement in f£ngineeri
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QualityImprooement in P.neineering
Page 284 and 285:
10.10. Conclusion Q.uality Improvem
Page 286 and 287:
arqaphr .11 STRATEGIC RECEPTIVITY O
Page 293 and 294:
1 Organization Classic Art Lamps 2
Page 295 and 296:
Strategic recepthity of:MQ.'PD acro
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Strategicreceptivity of:MQPCD acros
Page 300:
5 6 7 8 N.K.Sasidharan Pillai Raj M
Page 312 and 313:
Content Cltlptphr ·1 2 MULTI-CRITE
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:Mufti Criteria Decision :Malijng i
Page 319 and 320:
:Mufti Criteria Decision :Mafjng in
Page 326 and 327:
:Mufti Criteria Decision :Mal{jng i
Page 342 and 343:
:MUltI Cntena '1JeClswn :MakJng m :
Page 347 and 348:
'Mufti Criteria Decision 'Making in
Page 349 and 350:
fiierarcfry
Page 351 and 352:
Content 13.1. INTRODUCTION 13.2. RE
Page 353 and 354:
Conclusion 13.2. Receptivity of the
Page 355 and 356:
REFERENCES Abe, T. and Starr. P, (2
Page 357 and 358:
(j{gferences Bryce,P., Johnston,S a
Page 359 and 360:
CJ?iferences Crewe ,TJ , Noble.LS a
Page 361:
J
Page 364:
CJ?fferences Lam,K and Zhao,X. (199
Page 367 and 368:
!J?fjereru:es Pun, K.F., Chin, K.S.
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(j(gferences Witter, 1., Clausing,D
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The following questions may be answ
Page 378 and 379:
ANNEXURED Questionnaire A Questionn
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Dear Sir, ANNEXUREE )4nne:(ure Plea
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Please write your comment Step 2 Ma
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Name and address ofthe company: You
Page 396 and 397:
Please write your comments in this
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Step 12 The deviation ofthe results
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ANNEXURE] QUESTIONNAIRE KINDLY ANSW
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)fnnexure (a) To which extent reput
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10 20 3D 40 50 60 70 80 90 (c) To w
Page 409:
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