Release Notes Feature Enhancements

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Info WebAccess Resolved Issues The following sections provide information regarding the known issues in Seagate Info 7 Maintenance <strong>Release</strong> 2 that have been addressed with this release of Seagate Info 7.5. Note: Supplementary information regarding the issues that are known to exist with this release can be found in the file PostInfo75.rtf. This document identifies those issues that will be addressed following this release of Seagate Info 7.5. Please contact Seagate Software Technical Support or visit the Seagate Software site at http://support.seagatesoftware.com/updates to check the availability of patches for these issues. Warning: The following sections contain information pertaining to the Windows Registry. Using the Registry Editor incorrectly can cause serious problems that may require users to reinstall the software on their machines. Seagate Software cannot guarantee that problems resulting from the incorrect use of the Registry Editor can be solved. For information about how to edit the registry, view the "Changing Keys And Values" help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" help topics in Regedt32.exe. Users should back up the registry before editing it, and be sure they understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" help topic in Regedit.exe or the "Restoring a Registry Key" help topic in Regedt32.exe. Info Desktop for Java does not export to Excel 8 XLS correctly (#16597) In earlier versions of Seagate Info 7, the Info Desktop for Java did not send the required formatting options when users scheduled reports to Excel 8 Extended format. This would potentially cause the desktop to stop responding, because the format options dialog box would be invoked on the Info Server machine (if the Info Sentinel was running as a process). With this release, this error is addressed, and the required format options are correctly sent by the Info Desktop for Java. Exporting from Info Viewer does not use new selection formula (#38022) When exporting a report using the Seagate Info 7 Info Viewer for ActiveX (both Windows and Web implementations), any sub-selection (made via the Select Expert) would not be applied (i.e., the new selection formula specified in the Info Viewer would not be used, and the entire report would be exported to the new format). With Seagate Info 7.5, this error is corrected, and all selections made using the Select Expert in the Info Viewer are applied when exporting reports. Inetinfo.exe (IIS) memory utilization is not released (#41548) In some systems, the Custom WebAccess desktop that shipped with Seagate Info 7 would possibly cause the memory utilization in inetinfo.exe (IIS) to increase rapidly without being correctly released. To resolve this issue, a new registry key, MaxMemoryUsageInMBytes, located in the HKEY_LOCAL_MACHINE subtree under Software\Seagate Software\Seagate Info\WebAccess, has been implemented to make it possible for administrators to regulate the memory usage during the garbage collection cycle. © 2000 Seagate Software 6
Info APS The MaxMemoryUsageInMBytes string value key can be set at any value greater than 1. - When set at 0, the system’s garbage collection will run every 10 minutes, regardless of the current memory utilization. - When the value is greater than 1, the garbage collector will (every 10 minutes) query the inetinfo process to determine how much memory it is using. If the value is greater than that specified in the MaxMemoryUsageInMBytes key, all requests will be suspended until the clean-up cycle is completed. Once the cycle is completed, all requests put on hold will be released to continue. Unable to set up APS Cluster after upgrading from 6.0.2.1 to 7.0.2.1 (#31259) In earlier versions of Seagate Info 7, some users would not be able to add a second APS machine to an APS cluster after upgrading from Seagate Info 6 (version 6.0.2.1). This was the result of the system database not being locked when in use (i.e., it was possible for both a main thread and a report cache reader thread to simultaneously access a critical database section). When this occurred, the APS would stop both processes, and the second machine in the APS cluster would not initialize correctly. This behavior is corrected with Seagate Info 7.5, and users upgrading from any previous version of Seagate Info will be able to employ multiple APS machines in a clustered configuration. APS is crashing periodically with "Low on memory or resources" error (#42159) With earlier versions of Seagate Info 7, some users would find that their APS machines periodically stopped unexpectedly with the error message “Low on memory or resources.” This could possibly occur if the APS system database became corrupted (i.e., the APS would potentially consume the available system memory resources in cases where the corruption caused the system to fail to serialize an agent). With the Seagate Info 7.5 release, this error is corrected, and the APS will no longer consume the system’s resources when reading a corrupt record in the database runtime image. In cases where the APS fails to serialize an agent, previously allocated memory is correctly freed and a message will be issued to the Event Log. APS stops with "Windows is very low on memory or resources…" message in the Event Log With earlier versions of Seagate Info 7, refresh requests made via a CIAPI application would possibly cause the Info APS to start sending enormous numbers of select statements. (Ultimately, the APS would stop responding with a "Windows is very low on memory or resources. Quit one or more applications and try again." message generated in the Event Log.) This error was the result of the APS performing an inefficient search for agents changed since the last request. With the 7.5 release, this behavior is resolved. The APS is now designed to search only the set of agents that belong to the set of object IDs that are passed to it from the client application. As such, the APS performance is enhanced significantly when finding the list of instances to send back to the client. © 2000 Seagate Software 7
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