CE10WIN_EN_SP6

CE10WIN_EN_SP6 

Some of the issues resolved by this Service Pack require the creation of new registry keys/subkeys or the editing of registry 

key/subkey values. In most cases where these registry keys/subkeys need to be created, the Service Pack install will create the 

key/subkey and set the default value. Please refer to the readme information for each specific issue for the default and recognized 

values. For more information on creating and editing your system registry, please refer to the following Knowledge Base article. 

http://support.businessobjects.com/library/kbase/articles/c2010398.asp 

If this Service Pack does not resolve a specific issue that is being experienced in your deployment, please contact a Business 

Objects Customer Support. 

http://support.businessobjects.com/support/answers.asp

CE10WIN_EN_SP2 

Cross-tabs 

Critical Issues 

ADAPT00281929 Patch ID: 36295152 

Description: 

When there are multiple subreport instances, second-pass crosstabs in subreports show wrong data. 

The cause of the problem is that data in multiple subreport grids fails to be saved. 

New Behavior: 

This problem is resolved. 

Java SDK 

ADAPT00287946 

Description: 

Patch ID: 36289340 

A security vulnerability has been identified in a Crystal Reports component, which could allow an attacker to compromise a computer 

and possibly delete files. Computers that have the Crystal Reports component installed are open to attack, even when the component 

is not being used in any program. 

New Behavior: 

This problem is resolved.


Non-Critical Issues 

ADAPT00628124 Patch ID: 38937940 

Description: 

The Java viewer security certificate for Crystal Enterprise version 10 has expired. 

New Behavior: 

The security certificate has been renewed. 

ADAPT00644572 Patch ID: 38888892 

Description: 

Exporting a report to Adobe PDF from the DHTML viewer may fail when the Internet Explorer browser security option "Do not save 

encrypted pages to disk" is enabled. 

This problem occurs when HTTPS is used as the protocol, and downloads from the DHTML viewer are streamed inline using the 

"ExportAsAttachment" registry key. 

New Behavior: 


To solve the problem, exports to PDF from the DHTML viewer are encoded differently to prevent being blocked by this browser settin 

Known Limitations: 

This HotFix only works for Acrobat Reader 7.0. The problem cannot be fixed for Acrobat Reader 6.0 due to a limitation in that version. 

ActiveX Viewer 

ADAPT00585238 Patch ID: 38533656 

Description: 

Missing file from ActiveX Viewer installer may cause viewing problems. 

The missing file, usp10.dl, is available from other directories and can be loaded from them; however, some versions of usp10.dl from 

the directories may be flawed and cause viewing problems. 

New Behavior: 


The ActiveX Viewer installer installs a tested version of usp10.dll in this directory: $commonfiles\X.X\bin directory. The ActiveX 

viewer will load the file from that directory to ensure consistent results. 

Adobe Acrobat (PDF)


Adobe Acrobat (PDF) 

ADAPT00541381 Patch ID: 38457625 

Description: 

After exporting a report to PDF, text objects in the PDF cannot be edited using the Touch-Up Tool. 

When the text is edited, an error message appears. 

The cause of the problem is that fonts in Crystal Reports and their correct names fail to be properly mapped to their Adobe Acrobat 

counterparts. 

New Behavior: 



Fonts that do not have an explicit definition (emulated fonts) in Adobe Acrobat may show inconsistent spacing and formatting when 

edited (for example, fonts like Comic Sans MS, in italics). 

Also, Adobe Acrobat will use its own version of the Courier New font when that font is edited. 

All DHTML Java viewers 

ADAPT00451977 Patch ID: 37812041 

Description: 

The DHTML viewer fails when users navigate through a sub-level of a group tree. 

When users click on an item in the group tree before they click another location, the viewer goes to the group footer instead of the 

group header. 

This problem occurs when a report has both suppressed and unsuppressed group headers within the report. The print engine 

miscalculates the encapsulated page. 

New Behavior: 


All viewers 

ADAPT00595083 Patch ID: 38650670 

Description: 

WMF images are displaying with an opaque (instead of transparent) background when viewed from DHTML viewer. 

New Behavior: 



All viewers 

ADAPT00602585 Patch ID: 38629636 

Description: 

The Microsoft Internet Explorer download blocker appears when users export a report from the DHTML viewer. 

The export process is restarted once users click the "Download File" button, and then the export is performed without interruption; the 

download blocker will appear the next time users export a report. 

The cause of the problem is that the DHTML viewer transfers the file as an attachment instead of transferring it inline. 

New Behavior: 


Users can set the export setting to "inline" to ensure reports are exported inline. A new string type registry key has been added: 

ExportAsAttachment. The registry key location is as follows: HKLM/SOFTWARE/Crystal 

Decisions/10.0/Components/DHTMLViewer/. The default value is "yes." To enable the inline feature, set the value to "no." 

Chart 

ADAPT00573638 Patch ID: 38607694 

Description: 

Charts with more than 16000 data points display only one data point. 

The problem is caused by a limit to the number of data points allowed for a chart. 

New Behavior: 


To solve the problem, an error message appears when the limit of data points has been reached. 

CRW designer


CRW designer 

ADAPT00587101 Patch ID: 38555146 

Description: 

When modifying the Record Selection of a report that has been saved with data that contains linked subreports and shared variables, 

the user is prompted to log on to the database. 

The cause of the problem is that, for any subreport linked to a recurring field in the main report, linked parameter values are compared 

only when subreport datasource is fetched. 

New Behavior: 



Note that this fix will change the behavior of a report that has multiple subreport instances using the same linked parameter values 

but a different state of shared variable. The first datasource that matches the linked parameter values is returned; therefore, the shared 

variable values in the second subreport instance and next may be incorrect. For example: 

Main report: 

Group1: Country 

Group2: Region 

Shared variable: Shared NumberVar test := 0; 

Subreport: 

Link to field “Country” in main report 

Shared variable: Shared NumberVar test := test+1; 

Insert this subreport to Group2 Region 

Before this HotFix is installed: 

Group1 Canada 

Group2 

BC: subreport instance 1 – shared variable value “0” 

ON: subreport instance 2 – shared variable value “1” 

NS: subreport instance 3 – shared variable value “2” 

After this HotFix is installed : 

Group1 Canada 

Group2 

BC: subreport instance 1 – shared variable value “0” 

ON: subreport instance 2 – shared variable value “0” 

NS: subreport instance 3 – shared variable value “0” 

Data Source


Data Source 

ADAPT00283737 Patch ID: 37274029 

Description: 

Reports cannot be created from data in an Oracle database when the database table name is more than 28 characters long and the 

ODBC driver is SQORA32.dll. 

The cause of the problem is that Crystal Reports supports case-insensitive table matching; however, the ODBC driver supports case 

insensitive table matching only when the table name is surrounded by quotation marks. 

New Behavior: 


To solve the problem, a check is made to determine if an Oracle database is used for reports that have table names longer than 28 

characters. Under those conditions, the system accepts two more characters, to raise the limit from 28 to 30 characters. 


Database table names longer than 28 characters must be in uppercase letters. The limit for database table names is 30 characters. By 

not quoting 29 and 30 character strings, only all-uppercase characters are sure to work. 

ADAPT00563115 Patch ID: 38506835 

Description: 

Users are unable to create JDBC reports against an Informix Dynamic Server 9.4. 

When connecting to Informix, the fields of the selected tables are not visible. A custom-written command that uses the "Add 

Command" option works properly. 

New Behavior: 


Users no longer have to write a command that uses the "Add Command" option. 

To use the Informix Driver, set the entry "GenericJDBCDriverBehavior = Informix" in the configuration file CRDB_JavaServer.ini 

(Version 10). 

ADAPT00598195 Patch ID: 38647387 

Description: 

When using a Btrieve database in Crystal Report, the following problems happen: 

- A record selection formula of the form {x.type} "y" returns no data. 

- Selecting the "Use Indexes or server for Speed" option in "Report Options" causes different records to be returned than when the "Use 

Indexes or server for Speed" option is left unchecked; the "Use Indexes or server for Speed" option is for optimization purposes only 

and should not affect record retrieval. 

3. Changing or reversing links between tables causes incorrect records to be returned. 

New Behavior: 

All three problems are resolved.


Data Source 

ADAPT00606071 Patch ID: 38672889 

Description: 

When opening Btrieve databases to return data to text fields, records either fail to be returned, or they're returned truncated. 

New Behavior: 


This fix provides a final solution to the problem, over other workarounds that had mixed results. 

DHTML Report Page Viewer (Com) 

ADAPT00556713 Patch ID: 38445879 

Description: 

When the Crystal Enterprise Embedded Edition operates under high volume, IIS freezes and blank pages appear in reports. 

The reportrenderer.dll causes the freeze. 

New Behavior: 


Document Preview 

ADAPT00535193 Patch ID: 38461239 

Description: 

When viewing a report with multiple discrete string values from a SAP BW query in the ActiveX viewer, the Next button of the 

parameter prompt is disabled even if the “Set Value to Null” is checked. 

This problem happens in the ActiveX viewer that isn't part of SAP ePortfolio. 

New Behavior: 


ADAPT00599651 Patch ID: 38624772 

Description: 

Images in WMF format change to smaller size when viewed in the Java viewer. 

New Behavior: 


Enterprise authentication 

ADAPT00589044 Patch ID: 38573651 

Description: 

Session cookies provide a possible security risk. 

New Behavior: 

Improvements have been made to increase the security of session cookies. 

Formulas


ADAPT00572918 Patch ID: 38489746 

Description: 

Errors in evaluating a recurring formula in a report may happen if a variable that is initialized in a constant formula is in the 

beginning of the subreport. 

The cause of the problem is that the global variable fails to be properly initialized; therefore, the recurring formula evaluation results in 

an error. 

New Behavior: 


To solve the problem, the print engine re-evaluates the constant formulas if the recurring formulas size has changed, and the constant 

formulas depend on global variables or shared variables. 

General Desktop Issues 

ADAPT00564646 Patch ID: 38434580 

Description: 

After setting the database location to a new SAP BW System, the parameter value appears as single discrete value rather than a 

multiple discrete value. 

This problem also happens when a variable is used as a parameter for a range of values. 

New Behavior: 


Instance management 

ADAPT00603615 Patch ID: 38682580 

Description: 

When setting parameters to Null for a multiple stored procedure in the Schedule window for the Java Web Desktop application, only 

the first parameter accepts the Null value while the others revert to an empty value. 

New Behavior: 


Java SDK 

ADAPT00554375 

Description: 

Patch ID: 38372488 

When the setBold() function in RAS is applied, text beyond the first field fails to be rendered in bold type when used on multiple fields 

with identical IFont properties. 

New Behavior: 


Loading


Loading 

ADAPT00562920 Patch ID: 38552751 

Description: 

Instances of an exported report cannot be viewed. 

This problem happens when a subreport is within a conditionally suppressed section. 

This problem happens only with reports created in Crystal Reports version 8.5. 

New Behavior: 


To solve the problem, logic has been added to identify a version 8.5 report instance to let the PageServer handle the report 

appropriately. 

Microsoft Excel (Data Only) 

ADAPT00576409 Patch ID: 38598280 

Description: 

Date columns are prefixed with "( )" when a report is exported to Excel (Data Only). 

New Behavior: 


Performance 

ADAPT00583215 Patch ID: 38508147 

Description: 

The native XML driver is slow. 

New Behavior: 


Various changes have been made to improve performance. 

Platform COM SDK 

ADAPT00567043 Patch ID: 38496312 

Description: 

A Report Designer Component application develops a memory leak when the method SetDataSource is used to supply active data to 

the report. 

The error message says " Error: RFC 00301 Error INF." 

The cause of the problem is that the crdb_adoplus driver fails to free memory correctly, due in part to a faulty clean-up mechanism. 

New Behavior: 


Platform Java SDK


ADAPT00366511 Patch ID: 39217422 

Description: 

When a user logon to the CMC or ePortfolio fails due to an incorrect password, the Java SDK retries the logon many times and the 

SI_FAILEDLOGONCOUNT system object increases by 3. 

New Behavior: 

This problem is resolved, and the SI_FAILEDLOGONCOUNT system object increases by only 1 when a logon fails. 

Query Engine 

ADAPT00541276 Patch ID: 38292619 

Description: 

Crystal Reports 10 fails to obtain data when a Note field is on a report that uses a Pervasive Database. 

New Behavior: 


ADAPT00583360 Patch ID: 38518803 

Description: 

The options on the Report menu for retrieving data from a database, "Record selection formula," and "Use Indexes or server for speed, 

cause an error to appear: "Failed to retrieve data from database." 

New Behavior: 


ADAPT00601419 Patch ID: 38769362 

Description: 

An error message appears when a parameter that has no value is added to a report. 

The error message is sent by the Lawson OLE DB Provider and reads as follows: "Error: Failed to retrieve data from database." 

New Behavior: 


Rather than display an error message, a blank report is displayed if the parameter value used does not return any data. 


Because this fix is designed for runtime use, the error message will still appear in the Crystal Reports Designer when a parameter 

value entered returns no data. 

RDC Designers 

ADAPT00589246 Patch ID: 38554075 

Description: 

The "Incorrect date format string" error message appears when a report contains formulas using month names in English and the 

browser locale is set to French. 

New Behavior: 



Relational Database 

ADAPT00567099 Patch ID: 38437825 

Description: 

An incorrect Join syntax and recordset for Crystal Reports is generated when reporting against Teradata ODBC V2R5. 

This problem happens after updates have been applied. 

New Behavior: 


ADAPT00570736 Patch ID: 38570949 

Description: 

Some data fails to be returned to Crystal Reports that uses two or more tables linked with a Pervasive connection. 

The cause of the problem is that, in a Pervasive connection, blanks are added to a string value that is an index followed by another 

index field. In the final index field, a blank is added instead of a NULL. The absence of the NULL causes the problem. 

New Behavior: 

The problem is resolved. 


To enable this fix, users must set the string registry value "DoNotPadWithBlanksToFillCharColumns" to '"yes". 

The string registry in HKEY_CURRENT_USER, in the following directory: ...\Crystal 

Reports\Database\Btrieve\DoNotPadWithBlanksToFillCharColumns. If the directory does not exist, users must create it. 

Reliability 

ADAPT00555527 Patch ID: 38376848 

Description: 

In the Crystal Management Console (CMC) Crystal Server Pages (CSP) version, a date-range error message appears when the 

following date ranges are entered: January 30, 31 as Start and February 1, 2 as End date. 

The error message says "The start of range cannot be greater than the end of range." The cause of the problem is in the Javascript that 

handles date ranges. 

New Behavior: 


Report processing


Report processing 

ADAPT00422112 Patch ID: 37515812 

Description: 

Job Server Child terminates unexpectedly when a very large report is exported to PDF format. 

When exporting a report over 65535 pages, either a NULL pointer de-reference or an invalid memory access happens during final 

serialization of the PDF document. 

New Behavior: 


ADAPT00557091 Patch ID: 38358568 

Description: 

If a report contains no command tables, but it reports from a command table, an error message appears when the report is refreshed. 

The error message says "Java.Lang.UnsupportedOperationException." 

New Behavior: 


ADAPT00575157 Patch ID: 38536602 

Description: 

Java Enterprise SDK - When using the method IReport.refreshProperties(), a temporary file is left in the %TEMP%/tmpreport folder. 

New Behavior: 


The temporary file is deleted and a call is made to IReport.refreshProperties() to remove all items from the %TEMP%/tmpreport folde



ADAPT00602220 Patch ID: 38650144 

Description: 

When creating a Crystal Report using ODBC against SQL Server and a table whose name uses an underscore character, more columns 

are available to use than actually exist in the table. 

The problem is known to happen with Microsoft SQL Server and Sybase Adaptive Server. 

The cause of the problem is that the underscore character is a wildcard character in some databases. When the wildcard is taken into 

account, the columns from any tables that match the wildcard are returned. For example, two tables exist with the following columns: 

test_a (columns alpha, beta, gamma) 

test1a (columns delta, epsilon, zeta) 

Choosing test_a as the table in Crystal Reports will return the following columns to choose from: alpha, beta, gamma, delta, epsilon 

and zeta. 

The extraneous column requests cause extra processing on the backend database server. In more complex scenarios that involve more 

wild cards, more columns, and more matches, the extra processing can be significant. The column list is checked when the report is 

run (as one of the tasks in verifying the database). When many extra columns are returned for each report, and many reports are 

running in batch, severe performance issues can be caused. 

New Behavior: 


Scheduling time 

ADAPT00549715 Patch ID: 38391319 

Description: 

While scheduling a report in ePortfolio and selecting the last value from a multi-value parameter list, the system is slow to add the 

selected value. 

The cause of the problem is that the system retrieves the descriptions from the list each time it runs through the list. 

New Behavior: 

To solve the problem, the system retrieves the descriptions only once. 

ADAPT00591468 Patch ID: 38741950 

Description: 

Reports cannot be scheduled to run between 12:00am and 1:00. 

This problem is caused by installation of Service Pack 3. 

New Behavior: 


Server functionality


Server functionality 

ADAPT00541043 Patch ID: 38408330 

Description: 

Reports created in version 4.0.8.1 of the Lawson OLE DB provider fail to run in versions of Crystal Enterprise 10 or later that use 

version 4.0.8.3 (or later) Lawson OLE DB provider. 

This problem occurs when importing or publishing the original report created in Crystal Reports version 8.5 to the new system. The 

import works only if the database is verified first in Crystal Reports (in the same version of the new CE or BOE system) before saving t 

the new system. 

The cause of the problem is that two logon properties, "Lawson Server Type" and "Initial Catalog," fail to be accepted by the Lawson 

OLEDB provider 4.0.8.3; therefore, the provider returns an error if those logon properties are found in the connection string. 

New Behavior: 


To solve the problem, "Lawson Server Type" has been added to the Omit property list. "Initial Catalog" will no longer be added to 

connection string if the logon property is a Lawson provider. 

ADAPT00572795 Patch ID: 38560319 

Description: 

If the option "Prompt the user for database logon when viewing" in the Crystal Management Console is enabled, many extra and 

unneeded connections are made to the Oracle database when the report is viewed. 

New Behavior: 


This fix solves the problem on the Page-Server level and on the Crystal Reports Engine level. 

To enable the fix at the Page-Server level, users must add a switch to the PageServer startup configuration (for Unix, the startup 

configuration is in ccm.config): -procreportoptions __nolegacyemptydbpasswords 

Note: Two underscores are needed before nolegacyemptydbpasswords. 

ADAPT00575245 Patch ID: 38489780 

Description: 

Errors in evaluating a recurring formula in a report may happen if a variable that is initialized in a constant formula is in the 

beginning of the subreport. 

The cause of the problem is that the global variable fails to be properly initialized; therefore, the recurring formula evaluation results in 

an error. 

New Behavior: 


To solve the problem, the print engine re-evaluates the constant formulas if the recurring formulas size has changed, and the constant 

formulas depend on global variables or shared variables. 

Server management


Server management 

ADAPT00602362 Patch ID: 38792609 

Description: 

On Windows 2003 SP1, after installing the Crystal Enterprise Service Pack 4 (SP4) and logging on to ePortfolio or the CMC, using any 

Active Directory user, every 2 seconds the following Events are written to the Security Event log: 538, 540; 576. 

New Behavior: 


To solve the problem, the Active Directory login is checked only every 15 minutes. 

Set Location 

ADAPT00440458 Patch ID: 38425516 

Description: 

No records are returned when viewing or scheduling a report in Crystal Reports or BusinessObjects Enterprise. 

The problem happens when the Lawson OLE DB provider is used and when trying to change to a new Lawson server using a custom 

database logon from the Central Management Console (CMC). 

New Behavior: 


Users can change from one Lawson server to another using a custom database logon from the CMC. 

Shared Libraries 

ADAPT00543131 Patch ID: 38384325 

Description: 

When users open a Microsoft Excel instance of a Crystal Report from the CMC and clicks Cancel when prompted to Open, Save, or 

Cancel the document, the Java web application server terminates unexpectedly with a stack that indicates calls made in the WCA. 

The problem happens when the WCA is interrupted while downloading binary data. 

This issue appears to be a regression of the HotFix #37060609 (ADAPT 386216). 

New Behavior: 


Text 

ADAPT00592279 Patch ID: 38654598 

Description: 

When exporting a report to text format, the entire contents of subreports that are large fail to be exported. 

New Behavior: 


User Rights and Rights-Checking


User Rights and Rights-Checking 

ADAPT00603335 Patch ID: 38730557 

Description: 

Folders may be hidden from users with proper access rights. 

This problem happens when the users are members of a sub group five levels below the parent group and when they have access to 

other folders through sub groups at the same level. 

The cause of the problem is that, due to the complexity of inheritance in these scenarios, the security graph for the users and user 

groups is terminating before the graph is complete. 

New Behavior: 


To solve the problem, the method involved has been changed to ensure all unexplored nodes are expanded correctly before the metho 

terminates.


.Net Report Engine 

ADAPT00503586 Patch ID: 37997313 

Description: 

The Crystal Reports .NET SDK is unable to accept custom paper sizes. 

Standard or default paper size, such as letter or legal size, are accepted. But when users enter a custom paper size into the form, the 

form settings revert to the preferred paper size defined in the printer settings. As a result, the print results from the PrintToPrinter 

method are different than the results when users print from the Crystal Reports designer. 

New Behavior: 

To solve the problem, after settings for a custom paper size have been entered into the form, the id for that form can be assigned to the 

PaperSize property and the PrintToPrinter function will adopt the settings. 

ADAPT00525015 Patch ID: 38106755 

Description: 

When the printer name is modified from the RAS 10 SDK, one of the following error messages appears: "Windows sockets API error 

10014" or "Cannot submit request for background processing." 

This problem happens after the November 2005 HotFix is installed. 

New Behavior: 


.Net viewers 

ADAPT00440593 Patch ID: 38317322 

Description: 

In .NET webform application, when drilling down on a subreport whose name contains "&" or ":" characters, an error message 

appears. 

The error message is as follows: "IndexOutOfRangeException: Index was outside the bounds of the array." 

New Behavior: 


All DHTML COM viewers 

ADAPT00512061 Patch ID: 37993963 

Description: 

Users are unable to view a report in either the DHTML or Advanced DHTML viewers, if the report has null images. The following 

error message appears: "Error caught in |CrystalReportViewerImpl::Render|." 

This problem was introduced with the file reportrenderer.dll, which was installed an earlier HotFix. 

New Behavior: 


Business View


Business View 

ADAPT00501709 Patch ID: 38105952 

Description: 

When users import the Everyone group and its rights for a Business View, the Import Wizard selects all users across the system. 

New Behavior: 

A feature has been added to let users select the Everyone group without its users: holding the shift key while selecting the Everyone 

group will select the Everyone group without its users. 

ADAPT00509449 Patch ID: 38034527 

Description: 

Reports that contain a subreport that is based on a Business View may not view correctly. This problem happens if fields in the 

subreport are used as row restriction filters. 

In the report designer, the DHTML, or ActiveX viewers, the following error message appears: "There was an error retrieving data from 

the server: Information is needed before this report can be processed." 

The cause of the problem is that, when fields are used as row restriction filters, the system temporarily discards fields, along with their 

data, that are not used as row restriction filters. Then, the system replaces the discarded data with new data. 

New Behavior: 

To solve the problem, the system no longer checks to see which fields have been temporarily discarded. 

Connection Handling 

ADAPT00507868 Patch ID: 38055679 

Description: 

When a Lawson OLE DB provider is upgraded from version 4.0 to version 4.1, existing logon information is removed from the saved 

reports. 

The problem is caused by two properties of the OLE DB provider: "Lawson User Default Product Line" and "Lawson IOS Version." The 

Lawson OLE DB provider version 4.1 does not use those properties. 

New Behavior: 

To solve the problem, the properties "Lawson User Default Product Line" and "Lawson IOS Version" have been removed from the list 

of OLE DB provider properties. 

CRW designer 

ADAPT00511462 Patch ID: 38060368 

Description: 

When users apply a formula with a constant value to link a report to a subreport, the data in the subreport appears only when users 

drill down into it. 

New Behavior: 



CRW designer 

ADAPT00523406 Patch ID: 38156718 

Description: 

The date format of a numeric charts does not use the format set in the regional language settings. 

New Behavior: 


ADAPT00528527 Patch ID: 38216605 

Description: 

An error message appears when users run a Crystal Report using native Oracle driver: "Failed to Open Rowset." 

This problem happens when the report contains a Time Stamp field. 

The cause of the problem is that the crdb_oracle driver fails to support the Oracle time stamp field. 

New Behavior: 


CSP Eportfolio 

ADAPT00504097 Patch ID: 38067099 

Description: 

Several pages in Crystal Enterprise ePortfolio and BusinessObjects Enterprise InfoView contain potential security vulnerabilities. 

New Behavior: 

To solve the problem, additional filtering has been added to user input to prevent security risks. 

Data Foundation 

ADAPT00512907 Patch ID: 38017917 

Description: 

SQL commands that users may add to a Command to a Data Foundation in the Business View Manager are limited to 32Kb in size, 

half the size allowed by the Crystal Reports Designer. 

New Behavior: 



The maximum size of a SQL command is when adding a command in Business View Manager is set to 64Kb. 

Data Source


Data Source 

ADAPT00504797 Patch ID: 38086623 

Description: 

Record selection formulas fail to work properly. 

For example, when the record formula {Customer.Customer Name} [1 to 4] = {Customer.Contact First Name} is used, it may fail to 

return a record whose Customer Name is similar to the Contact First Name. For example, the Customer Name is "Johnson" and the 

Contact First Name is "John." 

New Behavior: 


ADAPT00509299 Patch ID: 37989525 

Description: 

A custom ODBC datasource fails to accept names in uppercase letters for the DSN/Server name. 

New Behavior: 


ADAPT00515556 Patch ID: 38037049 

Description: 

After users modify the "Default Value" in a command object parameter, after the command object has been connected and 

disconnected from the repository, an error message appears. Then, the changes to the command object are discarded. 

New Behavior: 


Users are prompted to provide values for parameters. 

ADAPT00532812 Patch ID: 38194503 

Description: 

Once the common10win HotFix or merge module, which contains version 10.0.9500.13 (or higher) of the 

CrystalDecisions.CrystalReports.Engine.DLL, is applied to a Crystal Reports .NET application, no data is returned for subreports. 

The cause of the problem is that the HotFix and merge module were incorrectly merged. 

New Behavior: 


DHTML Report Page Viewer (Com)



ADAPT00514754 Patch ID: 38136255 

Description: 

The command "advprint= actx" fails to open the ActiveX Print dialog box. 

The cause of the problem is that the report viewer truncates the URL such that the print option is removed; therefore, the print option 

fails to be passed to the ActiveX print control. 

New Behavior: 



ADAPT00411037 Patch ID: 38072614 

Description: 

When viewing a successful Microsoft Excel instance that opens in a new browser window, a blank browser window is left in the 

background. 

New Behavior: 

The blank browser window is automatically closed after 5 seconds (default setting). 

The time period can be changed in the rptviewer.csp file. The variable name is "closingTimer" and its default value is 5000 

(milliseconds). The blank browser window that opens performs a redirect to the XLS file download; so, for larger files that require 

more time to download, this timer may need to be increased. 


This fix applies only to Internet Explorer and Microsoft Excel instances. 

Error Messages 

ADAPT00513058 Patch ID: 38030609 

Description: 

Unable to log on using Single Sign-on Active Directory with account names that contain non-English characters, such as the French 

"ç" (cédille). 

New Behavior: 


ADAPT00524614 Patch ID: 38143532 

Description: 

When a report is created with trusted authentication, entering a valid username and password causes the following error message to 

appear: "Unable to connect: incorrect log on parameters. File xxx.rpt. Unable to retrieve Object. Unable to connect: incorrect log on 

parameters. File xxxrpt." 

New Behavior: 


Export


Export 

ADAPT00522167 Patch ID: 38038839 

Description: 

When a report is exported to text format, and the setting for characters per inch is set to 35, blank lines are added between rows. 

New Behavior: 

A registry key can revert to the original line height calculation when appropriate. 

ADAPT00533227 Patch ID: 38153767 

Description: 

Chinese characters are rendered incorrectly when using the Copy to Excel function on a page that is a reached by drilling through 

another page. 

The cause of the problem is that the data fails to be placed on the clipboard in Unicode format. 

New Behavior: 


Install 

ADAPT00541310 Patch ID: 38273423 

Description: 

Scheduled jobs, including recurrences, fail. 

The problem happens when the operation that verifies rights fails, due to the way that system security is configured. 

New Behavior: 

A command line option named PreserveInstanceOnRightsFailure ensures scheduled jobs succeed in most configurations of system 

security. 


In the case where the scheduled job lacks sufficient security rights, the job fails to run until proper rights have been granted to the job; 

however, rather than fail, the job is given pending status. 

Instance management 

ADAPT00524727 Patch ID: 38155546 

Description: 

After users edit the SQL statement within a command object, the parameter picklist options, such as Display, Order, and "Allow 

editing of Default Values," fail to be retained and are reset to the default setting. 

New Behavior: 


Job Processing


Job Processing 

ADAPT00498992 Patch ID: 38089366 

Description: 

The option "Specify a custom table prefix" fails to pass custom table to subreports. 

This problem happens when scheduling a report that has an on-demand subreport. The subreport maintains the original table prefix. 

When the successful instance is viewed in Crystal Enterprise, drilling into the on-demand subreport returns no data or incorrect data 

for that subreport. 

The cause of the problem is that the data sources for on-demand subreports fail to be changed to "custom db" during scheduling. 

New Behavior: 


ADAPT00507438 

Description: 

Patch ID: 38056622 

When scheduling a report based on a Business View that uses an upper or lower bound parameter option in java ePortfolio, the 

following error message appears: "More information is needed before the report can be processed." 

The cause of the problem is that, when the report is processed, the SI_MIN and SI_MAX property bags fail to be initialized when the 

defined range is initialized. The null values in the property bags lead to requests for more information; therefore, processing fails. 

New Behavior: 


ADAPT00521939 Patch ID: 38105908 

Description: 

Reports scheduled to the Job Server will fail if a second Report Job Server is added to a Crystal Enterprise system from the CMC and 

auditing is enabled. 

When the job fails, the following error message appears: "Audit notification failed. Please contact your system administrator." 

The cause of the problem is that, in the code, the name of the audit file is created with the name of the Job Server as its root. If the name 

given to the second job server is long, the length of the subsequent audit file name may exceed an internal limit and become truncated, 

prompting the error. 

New Behavior: 


To fix the problem, the naming scheme has now been revised. 

Microsoft Excel


Microsoft Excel 

ADAPT00509792 Patch ID: 38037924 

Description: 

Column alightment incorrect in reports scheduled to Microsoft Excel format. 

Column width values are lost when the report is processed. 

New Behavior: 


Platform .NET SDK 

ADAPT00387265 Patch ID: 38020933 

Description: 

Left-aligned text objects are center-aligned instead. 

New Behavior: 


To solve the problem, Crystal Reports overrides the left alignment attribute when appropriate. 


ADAPT00528282 Patch ID: 38129562 

Description: 

The printer paper size cannot be set when using the ActiveX viewer for Crystal Reports in Visual Basic. 

New Behavior: 


Reliability 

ADAPT00483597 Patch ID: 37876079 

Description: 

Exporting a report using Crystal Enterprise Embedded Edition (unmanaged RAS) may generate an error if the report being exported is 

larger than 75 megabytes. 

In that case, the following error message appears: "windows -2147217387 failed to receive reply from server 'servername' error 

returned from windows sockets API 10055." 

The cause of the problem is how Winsock operates. Winsock is a Microsoft component. 

New Behavior: 


Report processing



ADAPT00413203 Patch ID: 37348558 

Description: 

When users run a report that has unlinked tables or stored procedures in a Sybase 12.5 database, the report may fail to process. 

The cause of the problem is that the Sybase native driver does not support multiple queries on one connection, a situation that cause 

an infinite loop to occur. 

New Behavior: 

An error message appears if two unlinked tables or stored procedures are used to create a report. The error says: "Failed to open a 

rowset. Only one command can execute at a time." 

Report Servers 

ADAPT00508008 Patch ID: 38145858 

Description: 

When viewing reports on demand, the page server tries to log on with a blank password before prompting users to enter their logon 

information. 

New Behavior: 


To enable this fix, users must set the value of the following registry key to "Yes": HKEY_LOCAL_MACHINE\software\Business 

Objects\Suite 11.0\Crystal Reports\Database\AvoidEmptyPasswordLogon. 

Setting the value of the registry key to "No" will enable use of the empty password logon. 

To enable this fix for Crystal Reports 9, do the steps above and replace "Business Objects" with "Crystal Decisions" and replace "Suite 

11.0" with "9.0". 

If the registry key does not exist after this HotFix is installed, users must create it as a String Value. 

Separated values 

ADAPT00005184 Patch ID: 38055491 

Description: 

A blank line appears at the end of the text file when a report is exported to text format. This blank line can be disruptive to 

applications that are parsing the text file for data. 

New Behavior: 

A registry subkey lets users add or remove blank lines that appear at the end of a text export. This subkey is called 

SuppressTrailingNewlines. The default value of this subkey is 0 (default behavior). When the subkey is given a value of 1, blank lines 

won't appear at the end of a text export. The final character of data in a text file marks the end of the text file. 

Note that Crystal Reports reads from the HKEY_CURRENT_USER registry tree; BusinessObjects Enterprise services, which run in the 

local system account, read from the HKEY_LOCAL_MACHINE registry tree.



ADAPT00521201 Patch ID: 38089279 

Description: 

When exporting to Character Separated Values, group headers in different sections to appear on the same line rather than on separate 

lines. 

New Behavior: 

A registry key can be set to ensure group headers are properly separated. Set the following registry key to 1: HKCU/Software/Crysta 

Decisions/10.0/CrystalReports/Export/CSV/AreaExportOptions. 


ADAPT00527137 Patch ID: 38180597 

Description: 

A report fails to refresh data correctly when the report is exported. 

As a result, the exported data may be incorrect. 

New Behavior: 



ADAPT00522387 Patch ID: 38047725 

Description: 

The logon token is exposed in the log files when "-trace" is enabled for the CacheServer. 

New Behavior: 


The logon token is removed from the trace logs and replaced with "***". 

Translation 

ADAPT00503857 Patch ID: 37973268 

Description: 

The HotFix dated September 06, 2005 (dbex10win_de.zip) has strings to export XLS and PDF files in English instead of German. 

New Behavior: 

This issue is resolved. 




ADAPT00526963 Patch ID: 38125913 

Description: 

When users go to view an object that has restrictions, the following error message appears when users open the folder containing the 

object: "The object with ID xxx does not exist in the CMS or you don't have the right to access it." 

The cause of the problem is that, when a users tries to access an object to which they are denied rights, the page throws a null pointer 

exception. 

New Behavior: 


VS integration 

ADAPT00513945 Patch ID: 37996963 

Description: 

When the report option "Create Group Tree" is cleared, the .NET WebForm Viewer still displays an empty Group Tree. 

New Behavior: 



.Net viewers 

ADAPT00412428 Patch ID: 37295687 

Description: 

The database text field that selects the Japanese vertical font name and sets text rotation is empty when users view the report in a 

Microsoft .Net application. 

The cause of the problem is that text in a database field uses rotated text, but vertical fonts do not appear in the WinForm viewer. Text 

is rendered just outside of the clipping region for the database field, and text is rendered horizontally, not vertically. 

New Behavior: 

To solve the problem, the rendering method that is used in database fields is also used for text objects. 

ADAPT00453521 Patch ID: 37591594 

Description: 

Subreport searching fails to operate from the .NET Winform Viewer. 

The cause of the problem is that the search method is missing from subreports. 

New Behavior: 

The search method has is automatically added to all subreports. 

ADAPT00494201 Patch ID: 37850533 

Description: 

An error message appears in the .NET viewer when users view a report page that contains >= 128 OLE objects. 

The error message says " System.Exception: Fail to get the specific page." 

New Behavior: 



ADAPT00423239 Patch ID: 37413949 

Description: 

Binary files that are owned by Business Objects in the ActiveXviewer.cab file fail to carry a digital signature. 

New Behavior: 

The following binary files owned by Business Objects in the ActiveXviewer.cab file carry digital signatures: 

CRViewer.dll 

CSelExpt.ocx 

sviewhlp.dll 

swebrs.dll



ADAPT00437025 Patch ID: 37837063 

Description: 

When users download and install the ActiveX Viewer in an environment that uses the iPlanet Web Server and IBM Websphere 

Application Server, the ActiveX Viewer fails. 

The cause of the problem is that the IBM HTTP Connector for iPlanet mishandles the request due to an invalid value that is set for the 

length for the response header. The value is -1 instead of the number of bytes of the activexveiwer.cab file. Although web browsers and 

some HTTP Connectors ignore this value, the IBM HTTP Connector for iPlanet enforces the proper length requirement and does not 

permit the file to be passed to the browser. 

New Behavior: 


To solve the problem, no value is defined for the length of the response header's content. 

ADAPT00482657 Patch ID: 37749174 

Description: 

The ActiveX viewer would not work properly after the latest Crystal Enterprise 10 Weekly Hotfix for AIX or the Crystal Enterprise 10 

Monthly Hot Fix for AIX from July 2005 is applied. The ActiveX viewer crashes when a complex report is viewed, and it exports 

corrupt PDF documents. 

The cause of the problem is that the patch installer fails to install cewcanative.jar in the correct location for the Tomcat shared library. 

New Behavior: 


All viewers


All viewers 

ADAPT00422087 Patch ID: 37703323 

Description: 

Reports that use a large custom page may be truncated when viewed in Crystal Enterprise (CE). 

This problem happens when multiple PPD files are included within CE 10 on a UNIX platform. 

The cause of the problem is that CE cannot distinguish reports that use the default PPD (Defptr2.ppd) from a custom PPD file that can 

be added after CE is installed. The server is prevented from reading the correct paper size value that is sent from the printer driver. 

New Behavior: 

This problem is resolved, and custom paper size and width is constrained only by limitations imposed inside the printer driver; 

however, users must take the following steps in the Central Management Console to enable this fix: 

1) Click Process > Print Setup > Specify printer. 

2) In the "Specify a printer" field, set the printer name to the name of the printer recognized by Windows. 

3) Clear the option "Print in Crystal Reports format using the selected printer when scheduling," and set the "Set layout to" field to 

"Report file default." 

4) Open a report and save it. 

CE collects the specified printer name and applies it as the default printer driver to both Windows and UNIX systems. 

5) Log into CE, and then open the Registry Editor to make the following changes: 

- Key is HKEY_LOCAL_MACHINE/Software/Mainsoft/DriverPrinters/ 

- Modify the "Data File" value to the name of the PPD as it exists in system/ppd. 

Note: To enable this fix, reports published before the printer is added must be re-published. 


Note the following behaviors introduced by the HotFix: 

- The server cycles through each of its known printers if the default printer (defptr2.ppd) cannot be found. 

- The max length & max width are specified with the MaxMediaWidth and MaxMediaHeight values in the .ppd file. 

- If no printer drivers can be found, the Server tries to use the DISPLAY property (if it is referenced as an environment variable), which 

handles larger paper in larger length & width. 

Caching 

ADAPT00418552 Patch ID: 37938755 

Description: 

When user passwords are stored in the CMS and the password prompt is disabled, users may have difficulty to log on to RAS. 

New Behavior: 


Chart


Chart 

ADAPT00443173 Patch ID: 37480917 

Description: 

When users view a report with the DHTML viewer, if the report contains charts and the Crystal Enterprise servers reside on Solaris, 

the charts are pixilated. 

New Behavior: 

New settings have been added to control the image quality of charts when viewing with the DHTML viewer. 


Crystal Enterprise 10 

To change the magnification of charts in UNIX, run the following command in the enterprise/generic folder under the crystal 

directory: 

./configpatch.sh adapt443173.cf 

At the prompt, choose option 1 to update the settings to the optimized setting for UNIX; option 2 maintains the current behavior. 

Crystal Enterprise XI 

To change the magnification of charts in UNIX, run the following command in the enterprise11/generic folder under the bobje 

directory: 


At the prompt, choose option 1 to update the settings to the optimized setting for UNIX; option 2 maintains the current behavior. 

ADAPT00451519 Patch ID: 37714392 

Description: 

The option "Customise Group Field Name" produces incorrect results when used to create or view a report with a chart that has three 

group levels. 

New Behavior: 

This problem has been resolved. 

To solve the problem, charts always use the underlying condition field when they group data. 

ADAPT00452809 Patch ID: 37707299 

Description: 

String data on charts, such as titles and values, are corrupted. 

The problem is caused by a Unicode translation error that unnecessarily reverses the word endian format (changing the endian format 

is not necessary between the same processor architectures, such as Linux x86 and Windows x86). Character code bit representations 

are reversed and cause the corruption. 

New Behavior: 

To solve the problem, the endian conversion is no longer done on Linux platforms.


Chart 

ADAPT00499267 Patch ID: 37929956 

Description: 

When users create a chart that has a mixed bar and line chart, the line labels fail to align. Instead, they are positioned like a multi-bar 

chart, such that the labels are beside the bar. 

New Behavior: 


Charting 

ADAPT00479312 Patch ID: 37876259 

Description: 

Pie Chart labels overlap when showing the Values Label, if the Data Labels option is set to display side labels. 

This problem was introduced with version 10.0.0.9 (12/22/2004) of sscsdk80.dll. 

The cause of the problem is an error in the code that assumes all labels have the same height. 

New Behavior: 


COM SDK 

ADAPT00514343 Patch ID: 37994803 

Description: 

After applying a HotFix update for the Report Application Server (RAS), unmanaged reports can no longer be viewed with the RAS 

viewer. 

This problem was introduced with version 10.0.5.1168 of the dtsagent.dll component. 

The cause of the problem is a null value check that was improperly implemented with the previous fix. 

New Behavior: 


Compile 

ADAPT00430353 Patch ID: 37416931 

Description: 

A column is missing from a cross-tab report after the report is exported to Microsoft Excel (data-only). 

The cause of the problem is that the crosstab exporting code in the export supervisor skips a column for certain suppression criteria. 

New Behavior: 



Compile 

ADAPT00435671 Patch ID: 37514972 

Description: 

When sorting functions are applied in Crystal Reports, they malfunction if the option “Use index or server for speed” is enabled. 

This problem is caused by limitations in the Native Btrieve drive. When “Use index or server for speed” is enabled, the sorting is 

passed to the server. The Native Btrieve drive won't allow more than one index to be accessed for the same request. 

New Behavior: 

To solve the problem, a registry key “HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Crystal 

Reports\Database\Btrieve\DoNotPushDownSorting” has been added. Set this key to "Yes." 

ADAPT00442042 Patch ID: 37685082 

Description: 

The command table parameter is duplicated when a data source is changed with the Report Application Server (RAS). 

This problem occurs when the main report and a subreport both have a parameter with the same name. 

The cause of the problem is how RAS builds the object model for stored procedures. The parameter for the ConnectionInfo for stored 

procedures iterates through all parameters, when it should only iterate through parameters for a particular subreport. 

New Behavior: 



ADAPT00336729 Patch ID: 36639838 

Description: 

When a report uses an unconditionally suppressed details section (for example, the "Suppressed (No Drill Down)" option), users can 

still drill down to the lowest level. 

Also, reports that use the "Perform Grouping on Server" option, with an unconditionally suppressed details section, require a 

database query when drilling down to the lowest level. The data retrieved from the query goes unused, because the details section is 

not visible. Therefore, reports that use this combination of features make unnecessary queries of the database. 

New Behavior: 

Drill down to the lowest level, in a report that uses "Perform Grouping on Server," can be disabled. The option to allow or disallow 

drill down is controlled by a registry key. When the registry key is enabled on a report designer's machine, it will not be possible to 

drill down to the lowest level. When the registry key is enabled on a Crystal Enterprise processing server, it will be possible to attemp 

drill down to the lowest level, but an error message appears instead of the lowest section: "Further drill down within this report has 

been disabled. All data in the report has been displayed. For more information, please contact your Crystal Enterprise/Reports 

Administrator." 


For UNIX users, go to enterprise/generic folder under the crystal directory and run this command: ./configpatch.sh adapt336729.cf.



ADAPT00496556 Patch ID: 37865241 

Description: 

The method refreshReportDocument operates inefficiently when setDatasource is called on subreports. 

The method refreshReportDocument calls verifydatabase, which is performed on the main report. 

New Behavior: 

The method setDatasource runs more efficiently. 

For optimal performance, users are advised to code setDataSource on all subreports first, before coding setDataSource on the main 

report. 

CRW designer 

ADAPT00096995 

Description: 

Patch ID: 37469548 

The functions "AllDatesFromToday" and "AllDatesFromTomorrow" generate the year 10000 as the end date for the range and causes 

the following error message to appear: "Failed to open a rowset." 

The "AllDatesFromToday" and "AllDatesFromTomorrow" functions create an end date that is one second larger than the database can 

handle. 

New Behavior: 


ADAPT00411844 Patch ID: 37584731 

Description: 

Reports fail to be sorted alphabetically when the Import Wizard is used. 

Instead, reports are sorted by last modified date. 

New Behavior: 


ADAPT00422869 Patch ID: 37333385 

Description: 

When setting the location of a report based off a parameterized stored procedure, the parameter prompt text is reset to blank. 

The parameter text is not checked to see if it is a valid value. Without confirmation that the value is valid, the value is reset to a blank 

string, copied, and then pasted as a blank string. 

New Behavior: 

The parameter text is evaluated and, if valid, the text is copied and pasted into the parameter prompt.


CRW designer 

ADAPT00437432 Patch ID: 37515026 

Description: 

Incomplete data is returned when the Record Selection formula contains formulas and "Use Indexes or Server for speed" is enabled. 

That is, end cases are missing in record selections. For example, [formula1 to formula2] appears as follows: formula1= "AA" and 

formula2="dd". 

This problem did not happen in Crystal Reports 8.5, where formulas were evaluated at the Crystal Reports application level and not 

the driver level. At the driver level, string comparisons functions use the locale, which causes the problem. 

New Behavior: 

The driver no longer uses the locale when it evaluates a Record Selection formula that contains formulas. 

ADAPT00455325 Patch ID: 37826544 

Description: 

When users edit a command object, the entire list of default parameter values is automatically cleared, and users must re-enter values 

after each edit of the command object. 

Default parameter values may be defined in two places. The first is within the command object editor, where modifying a command 

object parameter allows for a single value to be defined as default. The second is from the Field Explorer, where parameter behavior is 

defined and multiple available parameter values may be assigned. When a command object is edited, the list of available parameter 

values defined in the Field Explorer is cleared. 

New Behavior: 


Default parameter values are cleared by default only when a change of type has been made for the parameter (for example, from String 

to Number). 


If default parameter values are needed, use the Field Explorer dialog box to enter all parameter values. When the command object 

parameter has a default value assigned in the command object, that value may be appended to the end of the default values list in 

some workflows. The extra, outdated values disappear when the parameter is edited in the Field Explorer. When users edit the 

parameter in the Field Explorer and click OK, the extra values are cleared automatically. 

ADAPT00456246 Patch ID: 37550659 

Description: 

No data is returned when upper-and-lower limit range formulas are used in a record Selection formula and the option "Use index or 

server for speed" is enabled. 

Crystal Reports normalizes the range and any subsequent changes, in accordance with Unicode standards. For example, (in "ZZ" to 

"dd") to (in "dd" to "ZZ"). However, the problem is that, in this scenario, normalization takes place at the driver level, outside of Crysta 

Reports. 

New Behavior: 

Functionality has been added to the crdb_pc wrapper to re-normalize if necessary at driver level. The start and end of the range are 

comparedin binary. If the start value in binary is greater than the end value in binary, the range will be re-normalized. The result is 

that data is returned.


CRW designer 

ADAPT00478652 Patch ID: 37836103 

Description: 

The Informix datetime column types Year to Second, Year to Minute, Year to Hour, Year to Day, Year to Month, and Year to Year are 

handled as strings by Crystal Reports. 

New Behavior: 

Crystal Reports handles Informix datetime column types as datetime entities. 

Crystal Report 

ADAPT00390468 Patch ID: 37305306 

Description: 

The number format for negative numbers fails to be displayed properly when reports are exported to Excel and viewed on a machine 

with regional settings that are set to languages other than English (United States). 

The cause of the problem is that the built-in cell format strings that are used by MS-Excel are different across languages. 

New Behavior: 

The problem is resolved by not using the format strings that are used by Excel. 


ADAPT00357566 Patch ID: 36962374 

Description: 

A dialog box that warns users they are about to view non-secure content appears when users log on to InfoView version 11 or to 

Viewing Discussions for version 10. This problem occurs on Windows systems that have Secure Socket Layers switched on. Clicking 

Yes or No on the dialog box has no consequence and the page is displayed. 

New Behavior: 


Data Source 

ADAPT00433476 Patch ID: 37496640 

Description: 

Crystal Reports displays an error message when creating a JNI Javabean report that requires a parameter with the IBM JVM.dll. 

The cause of the problem is the particular API call that the driver uses when the return type of the method is boolean. 

New Behavior: 

To fix the problem, the driver uses a different API call.


Data Source 

ADAPT00456421 Patch ID: 37581556 

Description: 

In the Crystal Reports designer, the java bean data source that connects to Sybase fails to return values for string fields. 

New Behavior: 

To solve the problem, field length is required to retrieve the string data when the return value is 0, which executes an alternative call 

internally to get the field length. This behavior ensures that the values of the string field are returned. 

ADAPT00480358 Patch ID: 37755098 

Description: 

Running a report that is based on Lawson Command Query causes the Crystal Report Writer to terminate unexpectedly. 

The cause of the problem is that a null pointer exception is created when the report accesses the ChildRowList, because two iterators 

point to the same rowset. One of the iterators deletes the object while the other points to it. 

New Behavior: 

To solve the problem, before the object is deleted, the second iterator is moved if it points to the same object. 


ADAPT00367855 Patch ID: 37402733 

Description: 

If a scheduled report instance contains a subreport that is based on a Business View that possesses a filter parameter, when viewed in 

the DHTML viewer the report fails with the error "Information is needed before this report can be processed." 

New Behavior: 


ADAPT00404442 Patch ID: 37308786 

Description: 

When the parameter statement "promptOnRefresh=0" is appended to a URL in Crystal Enterprise 10, the report still prompts for a 

datasource login. 

CE 10 accounts for the case where parameters for a report are set through the Crystal Management Console, but no account is made fo 

when the parameter is appended to a URL. Therefore, the value of the parameter is set to 1, which summons the prompt for a 

datasource login. 

New Behavior: 


Document Preview



ADAPT00422110 Patch ID: 37443051 

Description: 

When users print a report that uses the ActiveX print control with either the DHTML or Advanced DHTML viewers on a HTTPS 

connection, the following error message appears: "A communication error has occurred, printing will be stopped." However, the repor 

prints successfully. 

New Behavior: 

The error message appears only if a problem happens with the print job. 

ADAPT00430307 Patch ID: 37426152 

Description: 

The Discussions panel fails to appear when the ActiveX viewer is used to view a scheduled instance of a report in Excel format. 

New Behavior: 

The Discussions panel is now fully functional. 

ADAPT00463635 Patch ID: 37646135 

Description: 

In a Crystal Reports .NET Webform application, when users change the zoom level to greater than 100%, additional scroll bars appear 

in the viewer. 

New Behavior: 

To solve this problem, the height and width of the viewer adjusts to the zoom level automatically, and no scroll bars are added to the 

Webform application. 

ADAPT00493882 Patch ID: 37875829 

Description: 

The scrolling action in the ActiveX Viewer is slow when users scroll through a report that has many columns. 

The cause of the slow performance is that the page is re-rendered at each point in the scrolling action. 

New Behavior: 

To solve the problem, the page is cached so that it no longer needs to be completely re-rendered. 


Only one page is cached per view. Also, the cached page is similar to a screenshot: if the zoom level is changed, the page has to be 

rendered again. 

Enterprise Connectivity 

ADAPT00403681 Patch ID: 37448051 

Description: 

Users are unable to remove a Report View with the Live Office Addin in Microsoft Word. The following error appears: "Unable to 

Remove Report View." 

New Behavior: 



General 

ADAPT00429880 Patch ID: 37503816 

Description: 

When a Crystal Report is opened through a Windows .NET application, for all the parameters except the first one, the parameter 

drop-down list is blank when the parameter is first displayed. Correct behavior would have the first item selected when default items 

are available for the drop-down list. 

The cause of the problem is that the SelectedIndex is set to -1 when no previous selection exists. 

New Behavior: 

If default values exist for the drop-down list, SelectedIndex is set to 0. 

General CMC Issues 

ADAPT00333110 Patch ID: 36864287 

Description: 

When reports are scheduled to external email addresses with SMTP and MAIL Sweeper, the process fails if the email addresses are 

separated by semi-colons in the To and Cc fields. 

The cause of the problem is that extra spaces are added to the property bag. 

New Behavior: 

When the SMTP destination plugin is used, users can choose which type of email address separator to apply. 

HTML 3.2 

ADAPT00427390 Patch ID: 37584810 

Description: 

When users export a report to HTML format onto a drive that does not have sufficient disk space, an access violation occurs, and an 

appropriate error message fails to appear. 

The cause of the problem is that the Report Renderer module has a memory leak that can cause an Access Violation. 

New Behavior: 

This problem has been corrected, and improvements have been made to the error handling code in the HTML Exporter module. 


ADAPT00482105 Patch ID: 37928967 

Description: 

When the maximum load is exceeded for jobs, the warning message is written to the event logs rather than to the trace log. 

New Behavior: 

To solve the problem, the call to SLOG is replaced with STRACE when the maximum load is exceeded. 

LDAP authentication


LDAP authentication 

ADAPT00444827 Patch ID: 37616845 

Description: 

The LDAP security plugin does not conform to the LDAP RFC2251 namespace when a search for the root DSA-specific entry (DSE) is 

done. 

New Behavior: 


Licensing 

ADAPT00490063 Patch ID: 37899321 

Description: 

In the Central Management Console, if an administrator adds one of the following objects to the system: Excel Spreadsheet, Acrobat 

PDF document, Word document, RTF document, PowerPoint presentation, or a Text file, the session fails to end when the 

administrator logs off, and it remains until the session expires. 

New Behavior: 


Logon 

ADAPT00501381 Patch ID: 37930229 

Description: 

An additional concurrent license is consumed when a user opens or creates a report that is based on a Business View in Crystal 

Reports Explorer. 

The problem is caused by a formatting error in the logon token, which causes an additional license to be consumed when the Print 

Engine logs on to the Crystal Enterprise repository. 

New Behavior: 



ADAPT00338484 Patch ID: 36959067 

Description: 

When a numeric field is formatted with the "reversed sign" and exported to Excel, the sign for the value in the exported copy may 

reverse back to its original sign. 

The problem occurs because the wrong Number format is exported to Excel when different combinations of "reverse sign" and "sign 

positioning" are used. The format string in Excel has separate portions for positive and negative numbers. When the reverse sign is 

used, portions in the format string are swapped, to maintain the correct display. However, initially only the sign of the strings is 

swapped. 

New Behavior: 

To correct the problem, both the sign and the display portion of the string are swapped.



ADAPT00415653 Patch ID: 37349986 

Description: 

When users export or schedule a report to Microsoft Excel format, column headers are exported with a new-line character at the end of 

the field. In addition, all fields in a Cross-Tab report also contain this new-line character. 

The cause of the problem is that the "Can Grow" property of fields fails to check for the number of paragraphs that are contained in the 

field. As a result, a new-line character is appended to the end of the final paragraph in the field, because Can Grow is unaware that 

the final paragraph is not followed by another paragraph. 

New Behavior: 

This problem is resolved. In the cases of Cross-Tab reports and column headers, the new-line character is no longer exported. 


Note that this issue has been found only in Microsoft Office Excel 2003. 


ADAPT00424121 Patch ID: 37611338 

Description: 

When users export data from to Microsoft Excel format, the export fails and an error message appears: "Not enough memory to 

perform operation." 

This problem occurs when the details section is blank (NULL). In that case, the export operation returns from its first function without 

exporting the Group Header and Group Footer sections. The absence of Group Header and Group Footer information causes incorrect 

formula results, and multiple attempts to fetch data, which terminates the export. 

In some cases, a subreport may cause the Details section to appear as NULL, which results in a failed export. The problem occurs 

when the option "Perform Grouping on Server" is enabled when a subreport is in one of the Group areas. 

New Behavior: 

To solve the problem, the Details section is processed if it is available. If the Details section is not available, it is not processed; 

however, the group headers and footers are processed appropriately, as though the details sections were not NULL. 


Before installation of this Hot Fix, if "Perform Grouping on Server" was enabled for a report with one or more groups with suppressed 

Details sections, no sections from the Group areas would be exported to Excel format. With this Hot Fix, rows from unsuppressed 

sections of Group areas are exported. 

Object import


Object import 

ADAPT00415130 Patch ID: 37706782 

Description: 

Recurring instances of a report fail to use the parent file after the recurring instances are imported from a Crystal Enterprise version 10 

environment to a Business Objects Enterprise XIr2 environment. 

The cause of the problem is that, when objects are copied during the import process, new flags are created and handled as recurring 

objects; in this scenario, recurring objects fail to use the parent file. 

New Behavior: 

To solve the problem, new flags are no longer created. 

To create the recurring objects, Business Objects Enterprise XIr2 copies the SI_FILES properties from the parent object of the destinatio 

environment. 

Object management 

ADAPT00050092 Patch ID: 37663309 

Description: 

When the default scheduling type has been updated to run once with events, the option "Run now" on the History tab runs the events 

again. 

The cause of the problem is that events are not cleared appropriately from the scheduling object. 

New Behavior: 


ADAPT00406864 Patch ID: 37564725 

Description: 

When the Instance Manager is used to select a large number of instances, the Crystal Management Server runs at 100% of CPU 

capacity and the page fails to be displayed. 

The cause of the problem is the way that the Instance Manager retrieves instances. It creates 1000 pages of 100 instances per page for a 

request, which results in 100,000 instances. 

New Behavior: 

The Instance Manager has been changed to retrieve 20 pages of 100 instances per page at a time. With smaller but more frequent 

queries, CPU use is reduced, and results are displayed more quickly. 

Object model 

ADAPT00384706 Patch ID: 37088894 

Description: 

When users report from a Pervasive SQL database, the sort order is incorrect when the Report Option "Use Indexes or Server for Speed 

is used. 

New Behavior: 


Parameters


Parameters 

ADAPT00437713 Patch ID: 37431684 

Description: 

When users set parameters with the Java SDK, values with the substring "VT" cause a report to loose its previous state. 

The cause of the problem is that, when "VT" is in the state, the stringToHashtable returns a null view state hash table, which causes 

the previous state to become lost. 

New Behavior: 


ADAPT00456550 Patch ID: 37961149 

Description: 

When users change a command object, duplicate values are appended to the default value list for the parameter of the command 

object. 

For example, if a command object has a parameter with a default value of "Argentina" and a change is made to that command object, 

the default values list displays "Argentina" twice. Each time the command object is edited, the current default value is added to the 

end of the default value list. The default value may be appended many times. 

New Behavior: 

To solve the problem, a check is performed against the default values list to ensure there are no duplicate values. Any duplicate values 

found are removed from the list. 

ADAPT00476862 Patch ID: 37796778 

Description: 

Modified prompting text of a .NET dataset provider parameter is lost when the report is closed. 

The cause of the problem is that the Parameter Text is overwritten by its default value. 

New Behavior: 


Performance 

ADAPT00464521 Patch ID: 37837617 

Description: 

On Solaris RAS, PrintOutputController.modifyUserPaperSize takes much longer to complete its operations than it does on Windows 

machines. 

The cause of the problem is that Solris RAS returns most of the ReportDefinition for PrintOutputController.modifyUserPaperSize; 

however, the RAS SDK client only checks for section width, height, and report object dimensions (left, top, width, height). 

New Behavior: 

RAS builds and returns only the required data in the ReportDefinition.


Performance 

ADAPT00482324 Patch ID: 37838317 

Description: 

The PrintOutputController.modifyUserPaperSize takes longer than expected to complete its operations on a Windows machines. 

The cause of the problem is that RAS returns most of the ReportDefinition for PrintOutputController.modifyUserPaperSize; however, 

the RAS SDK client only checks for section width, height, and report object dimensions (left, top, width, height). 

New Behavior: 

RAS builds and returns only the required data in the ReportDefinition. 


ADAPT00426948 Patch ID: 37340378 

Description: 

When users try to run a report, which has a subreport that is based on ADO.NET, the following error message appears: "The table 

could not be found." 

This problem was introduced with version 10.0.9500.13 of CrystalDecisions.CrystalReports.Engine.dll. If a table is from a dataset, the 

datasource is set unconditionally. 

New Behavior: 

To solve this problem, when a table is from a dataset, the datasource is set only if the server name and database name match the 

current connection information. 

ADAPT00433262 Patch ID: 37436001 

Description: 

Charts in a .NET application fail to be localized when the call CrystalDecisions.Shared.SharedUtils.RequestLcid is used to change the 

locale. 

The cause of the problem is that the locale function that uses the CrystalDecisions.Shared.SharedUtils.RequestLcid call isn't correctly 

implemented for charting, and so it resets the localization function to the default language, which is English(US). 

New Behavior: 


ADAPT00439658 Patch ID: 37576824 

Description: 

The Windows .NET WebForm viewer Drill event argument NewGroupNamePath is not available for the PageServer, but it is available 

for RAS. 

The cause of the problem is that the Page Server fails to set the PE_EP_INCLUDEGROUPNAMEPATH CRPE property to 

PEEncapsulatePage. 

New Behavior: 




ADAPT00482716 Patch ID: 37748183 

Description: 

Drilling up in the .NET Crystal Reports Viewer may cause a page to appear which reads "Unknown View." 

The problem happens whewn the drill-up feature in the report is configured to open a page that has not been previously viewed in a 

session. 

New Behavior: 


To solve the problem, the naming routine has been revised so that a page is given a meaningful title that is consistent with the data 

displayed. 


ADAPT00434468 

Description: 

Patch ID: 37491021 

When reports are viewed in Microsoft Internet Explorer 4 or later they may not render with all formatting. However, reports render 

correctly in other web browsers. 

The cause of the problem is a function that compares styles (used during the processing of the report output). The HTML produced for 

the web page contains an excessive number of style tag (re)declarations. The function returns false, even though the styles being 

compared are often the same. The result is a re-declaration of a style that's already active. 

New Behavior: 



Microsoft Internet Explorer 4 or later sets the limit of style tags that can be present on one Web page to 30. This HotFix does not 

address that limitation. So, pages with extensive formatting may still not render correctly. The style tag limitation is documented at the 

following site: 

http://support.microsoft.com/default.aspx?scid=kb;en-us;262161 

ADAPT00479163 Patch ID: 37727793 

Description: 

An object's' subfolders may not correctly inherit rights that are assigned to objects through roles in the Java SDK. That is, if the role of a 

parent folder is changed to a less powerful role, the child objects of the parent folder retains the more powerful role. 

For example, a Java application can set a user to have the "Full Control" role on a Folder. The sub-folders will correctly show 

"Inherited" and "Full Control." rights. If the same application then sets the Folder to "No Access," the subfolder incorrectly shows 

"Inherited" and "Full Control" rights. 

New Behavior: 


Platform SDK plugins


Platform SDK plugins 

ADAPT00396779 Patch ID: 37170423 

Description: 

When reports are viewed in Microsoft Internet Explorer 4 or earlier from a Java application server, they may not render with all 

formatting. 

The cause of the problem is a JSP function that compares styles when the report is processed. The HTML produced for the web page 

contains an excessive number of style tag (re)declarations. The function returns false, even though the styles being compared are often 

the same. As a result, a style that is already active is re-declared, which causes the style to be improperly rendered. 

New Behavior: 



Microsoft Internet Explorer 4 or later sets a limit of 30 to the number of style tags that can be present on a webpage. This HotFix does 

not change that limitation. So, pages with extensive formatting may still not render correctly. The style tag limitation is documented at 

the following site: http://support.microsoft.com/default.aspx?scid=kb;en-us;262161 

Prompt Engine 

ADAPT00476841 Patch ID: 37780765 

Description: 

Parameter Prompting text for a procedure-based data source is lost when the report is saved. 

The cause of the problem is that the Parameter Prompting text is overwritten in error by its default value. 

New Behavior: 


Query Builder 

ADAPT00363507 Patch ID: 36990126 

Description: 

Table Alias names fail to be automatically renamed for database drivers that don't permit tables and aliases to share names. 

New Behavior: 

The querybuilder.dll appends "1" to table alias names, to accommodate drivers that don't allow tables and aliases to use the same 

names. 


In Crystal Reports 9, to fix the problem users need only the cr90dbexwin_xx.zip Hot Fix ("xx" represents the two-letter language 

abbreviation). 

In Crystal Reports 10, to fix the problem users need both the component crdb_odbc.dll from the dbex10win_xx.zip Hot Fix and 

querybuilder.dll from the common10win_xx.zip Hot Fix with the same release date or later.


Query Builder 

ADAPT00373905 Patch ID: 37416328 

Description: 

The syntax for the Join feature generated for the DataDirect 5.0 text driver is incorrect. 

New Behavior: 


ADAPT00411368 Patch ID: 37723346 

Description: 

When users report against a DB2 AS400 through ODBC, the incorrect library may be used to retrieve data. This problem may occur if 

multiple libraries contain tables of the same name. 

New Behavior: 

To solve the problem, the schema is referenced when the tables are queried. 


This change will only take effect for newly designed reports. 

ADAPT00433152 Patch ID: 37501822 

Description: 

Using Alias function in Oracle SQL Expression wraps the expression in brackets, which may cause a syntax error. 

Almost all SQL statements are wrapped in brackets before they are transferred to the database. Sometimes the wrapping of the SQL 

statement over several lines can cause a syntax error to occur due to unmatched brackets. 

New Behavior: 

To fix this problem, no brackets are added to SQL statements when the Alias function is used. 

RDC Designers


RDC Designers 

ADAPT00370532 Patch ID: 36860851 

Description: 

A rowset error occurs and no data is returned to Crystal Reports. This problem is caused by SQL statements that reference Informix 

datetime datatypes (datetime xxx to xxx). 

New Behavior: 



For UNIX: 

- None. 

For Windows: 

- This Hotfix applies to the following drivers:- 

CR Informix ODBC Driver 4.20 (Datadirect) 

INFORMIX 3.80 32 BIT (Informix) 

INFORMIX 3.34 32 BIT (Informix) 

Reliability 

ADAPT00407226 Patch ID: 37167640 

Description: 

Some ports for the Report Application Server versions XI, 10 and 9 fail to respond due to a memory leak. 

The ports fail to respond because the program fails to free the memory from TCP port 1566 for versions XI and 10 and port 1560 for 

version 9, after users connect to that port and send data. In that case, the crystalras.exe process consumes all memory that belongs to 

the server. 

By design, memory is freed from TCP port 1566 and 1560 only when it receives a message. 

New Behavior: 

This problem has been resolved by freeing the memory even when no message is received after a connection attempt. 

Report presentation 

ADAPT00456358 Patch ID: 37660711 

Description: 

When Crystal Reports version 10 is used to view an instance of a report that contains saved data and was created in Crystal Reports 

version 9, the logon prompt appears when users click the link to the report's subreport. 

This problem happens when a field in the main report with a NULL value is linked to a parameter field in the subreport. In that case, 

the parameter value in the subreport will also have null value and bCurrentValueSet is then set to false. Because the data source for 

the subreport is not found, users are prompted for database logon credentials. 

New Behavior: 


The value for bCurrentValueSet is set to true once the report is opened.



ADAPT00429832 Patch ID: 37495941 

Description: 

The function CrystalAssert writes logs to the file System.error rather than write logs only to log4j. 

New Behavior: 



This HotFix copies files to \Common Files\Business Objects\X.0\java\lib. Users must copy the 

corrected files to \webapps\\WEB-INF\lib. 

ADAPT00442273 Patch ID: 37542621 

Description: 

The PEVerifyDatabase call in the CRPE32.dll that is made through Visual Studio 6 does not perform callback for a field-mapping 

event. 

The cause of the problem is that field-mapping events are disabled, because RAS and PageServer do not need them. 

New Behavior: 

Field-mapping events are enabled. 

ADAPT00475856 Patch ID: 37730375 

Description: 

When users view or export a successful report instance, the pageserver performs a core dump. 

The problem is caused by the UNIX Character conversion routines, which cause buffer overruns and segmentation violations. 

New Behavior: 


Reporting 

ADAPT00416043 Patch ID: 37550607 

Description: 

Alerts that are embedded in reports return incorrect records when a processing extension is used. 

This problem is a result of a change that was made (ADAPT00282379) to allow, under certain circumstances, a scheduled instance 

that uses a processing extension to be refreshed when being viewed. The alert ignores the processing extension, and then improper 

data is displayed for the alert. 

New Behavior: 

The original functionality of the processing extension that is applied to the alert can be enabled. To enable the original functionality, 

add the following command line switch: -procreportoptions __procextallowinstancerefresh to the command line parameters of the 

PageServer. 

Repository


Repository 

ADAPT00349470 Patch ID: 37452882 

Description: 

The Central Management Server (CMS) may freeze or terminate unexpectedly when it connects to a Business View from Crystal 

Reports. 

The cause of the problem is that the metadata SDK sends an empty security bypass token to the CMS, which results in the unexpected 

behavior. 

New Behavior: 

To solve the problem, when an empty security bypass token is received, a value of false is returned to deny the bypass. The result is 

that security is not bypassed, and the query runs, subject to the normal security rights checking. 

Repository migration 

ADAPT00417297 

Description: 

Patch ID: 37462186 

When reports are migrated from Crystal Enterprise 8.5, the Username and Password details are stripped by the Update Objects action. 

The affected reports are based on Dictionary or Query Files. 

The "UpdateInfoObject" function removes logon and password information if the property SI_SERVER name for the report and the 

migrating infoObject doesn't match, which is the case for reports that are based on Dictionary or Query Files. 

New Behavior: 


Scheduling destination 

ADAPT00135662 Patch ID: 36371507 

Description: 

Reports that are scheduled to SMTP may show incomplete information in the date headers on non-English operating systems or 

non-English versions of Crystal Enterprise. 

The cause of the problem is that the SMTP RFC is set to accept English three-letter short month strings (Jan, Feb, Mar, and so on). The 

format function uses the current locale to retrieve the short month string, which in this case will in a language other than English. The 

non-standard date headers that are retrieved with non-English deployments of CE fail to be processed. 

New Behavior: 

The issue has been fixed by inserting the English short month string into the date header. 

Scheduling time



ADAPT00420994 Patch ID: 37450586 

Description: 

When using Publishing Wizard, a report that is scheduled to run "Daily" appears as scheduled to run every 24 hours (from the time 

that it was first set) in the Web Desktop and the Crystal Management Console (CMC). 

The recurrence pattern is set to "Hourly" every 24 hours when users choose "Daily." 

New Behavior: 



ADAPT00448232 Patch ID: 37655101 

Description: 

When a report is exported to Character-Separated Values (CSV) and the double-quote character (") is used as a delimiter, the exported 

copy is incorrect in fields that contain more than one set of double quotes. 

New Behavior: 


To solve the problem, double-quote characters are properly padded with an escape character (another double quote) when reports are 

exported to CSV. 


For number/date/time fields, delimiters are removed because characters wrapped in quotes are handled as strings. That is, numbers 

(1234) are interpreted as strings (“1234”). 

ADAPT00452810 Patch ID: 37604762 

Description: 

In the Crystal Enterprise Java SDK, the setSameNumberFormat function fails to operate when users schedule a report to 

character-separated format. Although no error messages are generated, the function does not perform. The report schedules 

successfully and its decimal values are rounded. 

For example, a numeric field that displays as 0.0000056 in Crystal Reports will display as 0.01 as a successful instance in Crystal 

Enterprise. 

The cause of the problem is that a property is not being set by the Crystal Enterprise Java SDK, regardless of which boolean is passed 

to the function. As a result, the default formatting and rounding is used to create the instance. 

New Behavior: 

The function now properly sets the property. When setSameNumberFormat is set to true, the successful instances will have the 

expected number of decimal places. 




ADAPT00175037 Patch ID: 36622600 

Description: 

An error appears when a report is modified through RAS in ePortfolio. The error reads “Subscript out of range.” 

The problem occurs when there are two or more spaces in database field names. 

New Behavior: 


ADAPT00387704 Patch ID: 37133258 

Description: 

When users create a report that contains linked parameters, create a custom database logon for the report, and then schedule the 

report, the following error message appears when users go to view the report: “The request could not be submitted for background 

processing.” 

New Behavior: 


ADAPT00410482 Patch ID: 37303552 

Description: 

In the Report Application Server (RAS) SDK, when users add a Sort field with a date, time, or datetime field that has been grouped on, 

the following error message appears: "Sort Field already exists." 

By default, record sorting is ignored when a group is sorted on the same condition field. 

New Behavior: 

Users are allowed to add a Sort field with a date, time, or datetime field that has been grouped on. 


The index overloads must be used, to enable the remove/modify methods. You must use the following lines: 

crReport.DataDefController.SortController.Remove(1); 

Rather than the following: 

crReport.DataDefController.SortController.Remove (crReport.DataDefinition.Sorts[1]); 

ADAPT00423424 Patch ID: 37431020 

Description: 

When a browser is set to the "Chinese Taiwan" locale, the formula function DateTime fails to run on Crystal Enterprise. The following 

error message appears: "Bad date-time string. Details errorKind." 

The cause of the problem is that the correct locale fails to be used when the string parsing functions are called. 

New Behavior: 

The correct locale is retrieved and passed to the print engine.



ADAPT00457803 Patch ID: 37659790 

Description: 

When users view the last page of a report that has a subreport, the following error message appears: "The request could not be 

submitted for background processing." 

The cause of the problem is that reports have print-time formulas that depend on other print-time formulas, which further depend on 

other formulas. When the last page of the report is viewed, the number of recursive calls to evaluate the necessary print time formulas 

cause a stack overflow. 

New Behavior: 


To solve the problem, the formula evaluator creates a cached stack array on the heap instead of on the stack. 


ADAPT00201488 Patch ID: 37716421 

Description: 

A second Crystal Management Server (CMS) cannot be started when auditing is enabled. 

This problem happens when the two Crystal Management Servers (CMS) are on separate machines. This problem happens even when 

the DSN on each machine, which connects to the audit database, share the same name and description. 

The cause of the problem is that the CE demands that the audit database connection string be identical for each CMS. Because the 

audit database connection string is unique for each CMS, the second CMS cannot be started. 

New Behavior: 

To solve this problem, CE compares only the DSN (name and description), UID, and PWD fields of the audit db connection string. 


In some scenarios, it is not possible to share the same connection string between each CMS, because of network differences. In such a 

scenario, the second CMS will not start. 

Set Location


Set Location 

ADAPT00421257 Patch ID: 37308420 

Description: 

Crystal Reports 10 terminates when users override the qualified table name for a stored procedure. 

The cause of the problem is that, the Oracle driver constructs the fully qualified name as follows: 

“owner” + "." + “stored procedure name.”. 

However, if the owner field is empty, the fully qualified name becomes as follows: 

"." + 'stored procedure name'. 

That syntax causes an error, which is handled incorrectly, and then causes Crystal Reports to terminate. 

New Behavior: 

The problem is resolved. When the “owner” field is empty, the fully qualified name is used as name for the stored procedure. 

Sort order 

ADAPT00437911 Patch ID: 37521177 

Description: 

In a .NET application, when users drill down on a group that has no data the following error message appears: "Report Application 

Server failed." 

New Behavior: 

An extra check for groups has been added: when a group does not contain data, an empty data set is returned. 

Text


Text 

ADAPT00340687 Patch ID: 36740179 

Description: 

When a Crystal report is exported to text on a UNIX platform, the layout of the text may be altered. 

The cause of the problem is that, during export, the End-of-Line format defaults to LF (Linefeed), which is different from the default 

CR/LF (Carriage return/linefeed) that is applied to reports viewed on a Windows system. 

New Behavior: 

The following registry subkey is available to change the End-of-Line terminator for exported reports on a Windows system: 

Crystal Enterprise version 8.5: 

HKEY_CURRENT_USER/Software/Seagate Software/Crystal 

Reports/Export/TextExport/EndOfLineStyle 

Crystal Enterprise version 10: 

HKEY_CURRENT_USER/Software/Crystal Decisions/10.0/Crystal Reports/Export/Text 

Use the DWORD value of 1 for an End-of-Line format of CR/LF and 2 for an End-of-Line format of LF. 

If the registry subkey is undefined, the platform default is used. 


To change the End-of-Line terminator for exported reports on UNIX, go to the directory Crystal/enterprize/generic and run this 

command: 


At the prompt, choose option 1 to update the settings to the Windows End-of-Line (CR/LF) type, or choose option 2 for the UNIX 

End-of-Line type (LF). 

ADAPT00477655 Patch ID: 37771516 

Description: 

When exporting a report to text format and setting characters per inch to 35, some of the rows and headers may not export. 

The problem was introduced by a previous HotFix that caused the line height calculation to be done incorrectly. 

New Behavior: 

To solve the problem, the error in the line height calculation has been fixed.


ADAPT00229886 Patch ID: 36746870 

Description: 

When a Crystal Management Server (CMS) in a clustered environment is shut down or started, extra recurring instances of a job are 

created. 

New Behavior: 


The cause of the problem is that two jobservers run the same job simultaneously when the CMS is shut down or started. 

To solve this problem, before the job is permitted to run on the jobserver, the scheduler determines whether the job belongs to the 

instance of the CMS to which the job is attached. If the job does not belong to that instance of the CMS, the scheduler releases it for pick 

up by the correct instance of the CMS at the next scheduler loop. 

ADAPT00231926 

Patch ID: 36063900 

Description: 

The Object Repository Helper tool fails to refresh reports when the option "Use 

Object Repository when Refreshing Report" is enabled. 

New Behavior: 


.Net Report Engine 

ADAPT00381168 Patch ID: 36931239 

Description: 

In a Crystal Reports .NET application, the ReportDocument.PrintToPrinter function causes a System.IndexOutOfRange exception 

error when a custom paper source is used. 

New Behavior: 


To fix this problem, values that represent custom paper sources are converted by casting between the enumeration types. 

.Net viewers 

ADAPT00344112 Patch ID: 36831747 

Description: 

When users attempt to export to Excel (data-only) from the .NET Windows form viewer, an error is displayed from the Enterprise 

Webservice: 

"Object reference not set to an instance of an object" This export format was not being handled at all by the Enterprise Webservice. 

New Behavior: 



.Net viewers 

ADAPT00407831 Patch ID: 37159424 

Description: 

When the ActiveX print control for the .NET webform Viewer is used to print a report, the Print dialog box closes immediately and no 

print job is sent to the printer. 

The cause of the problem is that ActiveX PrintControl.dll prematurely sends the "finished" command to the server immediately after 

the control is instantiated. 

New Behavior: 



ADAPT00039349 Patch ID: 36141805 

Description: 

When symbol characters, such as a plus symbol (+) are used in parameters for Crystal Enterprise, in the Active X viewer they are 

replaced with a character space. 

New Behavior: 


ADAPT00386303 Patch ID: 37138190 

Description: 

When a custom form is used to determine a report’s page size for printing, the custom form fails to be selected by default by the Print 

Control when printing is initiated from ActiveX Viewer on a client machine. 

New Behavior: 



To enable this HotFix, custom page dimensions, which match the dimensions determined by the custom form, much be set for the 

report object under Print Setup in the Crystal Management Console. 

ADAPT00410702 Patch ID: 37248918 

Description: 

In Crystal Reports, when users view a report with saved data that contains an invalid link in a subreport, the subreport attempts to 

connect to the data source. 

New Behavior: 

When the report opened, the invalid sub-report link is removed. 

AD authentication


AD authentication 

ADAPT00342569 Patch ID: 36828399 

Description: 

Global Catalog discovery and retrieval is sometimes incorrect in Crystal Enterprise 10. When Active Directory users are deployed in 

one domain, but use the Active Directory administrator credentials from another, the Global Catalog servers cannot always match the 

administrator’s credentials and the users cannot be retrieved. In some cases, clicking “Update” on the Crystal Management Console’s 

Active Directory Domain builds a second copy of the internal graph and generates outdated data. 

New Behavior: 



ADAPT00009657 Patch ID: 37006668 

Description: 

Crystal Reports or Crystal Enterprise does not offer users a way to export PDFs in an editable format. Users are then unable to use the 

TouchUp Text Tool that is available in Adobe Acrobat to edit PDF documents. 

New Behavior: 


The font subset naming scheme has been fixed to conform to Adobe’s recommendations. 

ADAPT00096349 Patch ID: 37006772 

Description: 

When reports are exported to Adobe PDF and the page size is greater than 22.75", fields that have been positioned to the right of 22.75" 

will overlap. 

New Behavior: 


The PDF exporter used the twip as the unit of measurement for page size, which resulted in a maximum page size of only 22.75" 

inches by 22.75", rather than the maximum page size limit that Acrobat Reader accepts: 455" x 455". The layout unit in the PDF 

exporter has been altered from twips to points, to enable a maximum page size of 455" x455". 

ADAPT00348178 Patch ID: 36726782 

Description: 

A report, that contains a chart with the x-axis labels rotated to any degree, fails to export to PDF format using Windows 2000 / XP / 

2003. 

New Behavior: 

This behavior is corrected.



ADAPT00391288 Patch ID: 37037161 

Description: 

When reports are exported to PDF, the algorithm that assigns the code point in the font embedding library becomes modified. 

New Behavior: 

This is now resolved. 


ADAPT00361951 Patch ID: 36827987 

Description: 

Users are unable to change the default directory named crystalreportviewers to a different virtual directory. 

New Behavior: 

Users may want to change crystalreportviewers to a different directory so they can apply different tree and toolbar images for various 

ASPs. 

For CE10, the CrystalImageUri subkey is created by the user under: 

HKLM\SOFTWARE\Crystal Decisions\10.0\Components\DHTMLViewer\ 

The string key type should contain the name of the new virtual directory (for example, \viewerimages\). 

All viewers 

ADAPT00338487 Patch ID: 36661199 

Description: 

After the Offline Viewer is installed to a Windows 2000 system, when users double-click to open a report it fails to open. Instead, an 

error message appears: "Cannot find the file'(or one of its components). Make sure the path and file name are correct and 

that all required libraries are available." The Offline Viewer reappears, but it does not display the report. 

New Behavior: 


ADAPT00343164 Patch ID: 36579714 

Description: 

A security vulnerability has been identified in the GDI+ JPEG processing component by staff at Microsoft. This vulnerability could 

potentially permit remote code execution to take place on an affected system. This problem affects Crystal Reports Developer and 

Advanced editions, Crystal Enterprise, Live Office, and Crystal Reports .Net merge modules. 

New Behavior: 

This patch updates the GDI+ JPEG processing component with a secure version that is provided by Microsoft Corporation.


All viewers 

ADAPT00376015 Patch ID: 36959269 

Description: 

An error message displays a physical path to the report file as part of the message when users edit the id in a viewrpt.cwr URL to add 

invalid non-numeric characters. 

Here's an example of a change that can trigger the error: 

http://server/crystal/enterprise/ePortfolio/en/viewrpt.cwr?id=16ABC 

The error message that would appear reads as follows: 

"File C:\Program Files\Crystal Decisions\Web Content\enterprise\ePortfolio\en\IDontExist.rpt not found. [On Cache/Page Server: 

PS02.pageserver]" 

New Behavior: 


ADAPT00376024 Patch ID: 36958127 

Description: 

An error message may display sensitive information as part of the message when non-numeric characters are appended to a report 

number. 

Here is an example of a modified URL that would produce such an error message: 

http://server/crystal/enterprise/ePortfolio/en/reportviewer.csp?reportNumber=164ABC 

New Behavior: 


ADAPT00388041 Patch ID: 37063101 

Description: 

When users view reports in Crystal Enterprise that contain memo fields with the "Can Grow" option selected and the "Keep Object 

Together" deselected, the memo field shows the last line of text at the bottom of the page and sometimes repeats that line at the top of 

the next page. 

New Behavior: 


ADAPT00388635 Patch ID: 37215967 

Description: 

When reports that use an edit mask in a parameter are viewed in the ActiveX viewer, reports show incorrect or missing data. 

The cause of the problem is that underscore characters, which denote the length of the edit mask, are being appended to the end of the 

value entered. So, the value never matches a value in the database and, therefore, no data is returned. 

New Behavior: 

Underscore characters, rather than being appended to the end of the value, are replaced by values in the edit mask. The correct data is 

returned from the database. 

Automation


Automation 

ADAPT00376798 Patch ID: 37143852 

Description: 

Report data may fail to be exported when users export a report through a Viewer in the Java Reporting Component (JRC). 

In that case, the record selection formula compares a database field against a parameter. For example: 

{Customer.Country} = {?country} 

This problem occurs when the report’s parameter field and database field are both strings, and the value of the parameter is empty. 

That is, the value that is provided to the parameter when the report is refreshed is as follows: "" 

New Behavior: 


Business Element 

ADAPT00374958 Patch ID: 37052211 

Description: 

When a Business View is the data source for a report, all joins are enforced if parameters exist in one or more of the Business Elements 

New Behavior: 

A third option has been added to the Business Element Filter Combination called "AND (not enforced)". This third option allows joins 

to remain as "AND," but are not enforced. 

Business View 

ADAPT00337439 Patch ID: 36645971 

Description: 

When the Data Source Migration Wizard is used to migrate reports that are based on queries (.QRY), the reports fail to migrate and no 

additional information is contained in the log file. This problem only occurs with crpe32.dll version 10.0.5.709 or later. 

The cause of the problem is that, after migration, fields in the query are not copied properly to the command that is created in the 

repository. As a result, the report fails to migrate because the command is empty. 

New Behavior: 

This problem is resolved. Also included in this ADAPT resolution is a fix for a general product failure that occurs when users migrate 

reports that are based on dictionaries, queries, and InfoViews.


Business View 

ADAPT00409169 Patch ID: 37234008 

Description: 

When users migrate thousands of reports that are based on queries and dictionaries to Crystal Enterprise 10, the Datasource 

Migration Wizard may exit from memory or fail to open the reports to be migrated. 

New Behavior: 

A change has been made in the Datasource Migration Wizard and the crdb_dictionary.dll library to allow large numbers of reports to 

be properly loaded and migrated. 


Users must also apply DBEX10Win MHF (200506 or later) and CE10Win WHF (2005-04-21 or later) to ensure the BVMigrationWiz.exe 

file is properly updated. 

Chart 

ADAPT00343196 Patch ID: 36767292 

Description: 

When formatting the markers on a scatter chart, if there are more than 64 markers the marker shape is not saved for all data points. 

New Behavior: 

This issue has been resolved. 

ADAPT00353315 Patch ID: 36872257 

Description: 

Labels on pie charts wrap and overlap on pie charts that have many small neighboring slices. 

New Behavior: 


The cause of the problem was a limitation in the label formatting code. 

ADAPT00358210 Patch ID: 36972360 

Description: 

Values on the Y-axis of a bar or line chart are displayed incorrectly. For example, numbers are displayed as 0.0, 0.0, 0.1 when they 

should be displayed as 0.02, 0.04. 0.06. 

New Behavior: 


Charting


Charting 

ADAPT00056439 Patch ID: 37159904 

Description: 

Modifications made to the second Y axis of a dual-axis chart may fail to be stored in the report file. While changes and arrangements 

made to the lists of summaries from Y1 axis to Y2 axis are maintained when the report is open, those modifications fail to be saved 

when the report is saved. 

New Behavior: 

The modifications made to the second Y axis of a dual-axis chart are now stored properly. 

COM SDK 

ADAPT00360855 Patch ID: 36765969 

Description: 

When viewing unmanaged reports through the RAS SDK, the Agent ID for report sessions may not be unique for all requests. This 

may result in an issue where user A may see user B's report if user A's session has timed out, but they continue to make requests for 

their report. This can compromise security. 

New Behavior: 

The Agent ID for report sessions is changed to be based on a unique GUID and an incrementing counter. This forces all report sessions 

to be unique and prevents any conflict of sessions. 


ADAPT00317008 Patch ID: 36433202 

Description: 

When users type an incorrect password, extra attempts to log on are made automatically when subreports exist that are based on the 

same database. The result is that database accounts lock, in response to excessive log on failures. 

New Behavior: 


ADAPT00333334 Patch ID: 36630145 

Description: 

The value of the JVMOptions registry key (Java Beans data source functionality) fails to be parsed properly when it contains more than 

two options. 

New Behavior: 


CRW designer


CRW designer 

ADAPT00345100 Patch ID: 36757565 

Description: 

Stored procedures in Oracle, in both the main report and subreport, cause Crystal Reports to exit memory when it performs a "Verify 

database" operation on the main report. 

The cause of the problem is that parameters fail to be passed to non-linked subreports. 

New Behavior: 


ADAPT00352752 Patch ID: 36685613 

Description: 

If a report that has been created in Crystal Reports 8 or 8.5 with the Microsoft SQL Server ODBC driver is opened in Crystal Reports 10 

and refreshed with the SQL Server ODBC driver, fractional values are added to the records. For example a value of 123456789 displays 

as 123456789.005, rather than 123456789.000. This problem occurs only for the data type bigint in SQL Server. 

New Behavior: 


ADAPT00376302 Patch ID: 36972758 

Description: 

Custom parameter prompt text for Java Beans data source fails to be saved in the Crystal Reports designer. In some cases, .jar files are 

not visible in Java Beans data sources in the Crystal Reports designer. 

New Behavior: 


ADAPT00409740 Patch ID: 37223329 

Description: 

Parameters that contain multiple values in an HTTP XML-based report fail to be passed to the Web Application Server. 

New Behavior: 

Parameters that contain multiple values are converted to several single parameters, and each one is passed individually to the Web 

Application Server. 


ADAPT00343248 Patch ID: 36726181 

Description: 

After importing reports from Crystal Enterprise 8.5 to Crystal Enterprise 10, with instances in formats other than Crystal Reports, the 

report history is not accessible via ePortfolio in the CE 10 system. 

New Behavior: 

After import, historic instances in formats other than Crystal Reports format display correctly. 

Data Foundation


Data Foundation 

ADAPT00374570 Patch ID: 36982132 

Description: 

The jobserverchild may loop indefinitely when a report that is based on a Business View is scheduled. This problem occurs when the 

report has a Data Foundation filter of Current CEUserName that references a table. Eventually, the CMC issues the following error 

message: "Object failed to run, due to an unresponsive Job Server Child process." 

New Behavior: 


Data Source 

ADAPT00232087 Patch ID: 36945572 

Description: 

Memo fields in UNIX CE return incorrect data when the buffer size is fully occupied. 

New Behavior: 

The buffer size has been increased and the issue is resolved. 

ADAPT00270811 Patch ID: 36632719 

Description: 

When the Crystal Reports Print Engine (CRPE) consumes all file descriptors on UNIX platforms, the process crashes and produces a 

core dump file. 

New Behavior: 

The CRPE gracefully stops processing and returns an error. 

ADAPT00324133 Patch ID: 36902230 

Description: 

Group Sort order is different than in previous versions of Crystal Reports when the native Btrieve driver for Crystal Reports 10 is used 

New Behavior: 


The native Btrieve driver uses the Group Sort order that was used in earlier versions of Crystal Reports. 

ADAPT00329980 Patch ID: 36606317 

Description: 

Report objects will appear to have no database properties, when the following methods are used to add a report to Crystal Enterprise: 

through the Crystal Import Wizard, the “New Object” option from the Crystal Management Console, or through saving the report to 

Crystal Enterprise from Crystal Reports. 

The cause of the problem is that the database properties for the report fail to be written. 

New Behavior: 



Data Source 

ADAPT00334652 Patch ID: 36838807 

Description: 

The command SET ANSI_PADDING = OFF fails to disable pervasive CHAR columns and adjust the width of columns to equal the 

number of characters they contain. 

The cause of the problem is that, in Crystal Reports 10 and higher, the look-up buffer respects the field type and sets columns to match 

the width of the defined field. So, if the number of characters in a column does not equal the width of the defined field, the column is 

appended with extra character spaces to equal the width of the field. 

New Behavior: 

Users can set a registry key to ensure that no extra character spaces are automatically appended to columns. The registry key is a 

string value named "DoNotPadWithBlanksToFillCharColumns," and it is stored in the following directory: Software\Crystal 

Decisions\10.0\Crystal Reports\Database\Btrieve. To enable the fix, set the value to YES. 

Users must first create the registry key, and then perform the following steps in Crystal Reports: 

1) On the Database menu, click "Database Expert." 

The Database Expert dialog box opens. 

2) On the Links tab, click Order Links. 

3) Click "Link ordering is enforced," and then click OK. 


Users must decide to have their database follow a rule that applies equally to all columns. Based on that rule, apply the patch and 

create the registry key. 

ADAPT00344740 Patch ID: 36755994 

Description: 

It is not possible to change the DSN (datasource) on a disconnected SQL Command object belonging to a standalone Crystal Report. 

New Behavior: 

It is now possible to change the DSN associated with a Command object with the "Set datasource" option. 

ADAPT00351555 Patch ID: 36732832 

Description: 

When a report is created in Crystal Reports off a synonym of a procedure, incorrect data is returned if only some fields from the 

synonym are placed on the report. 

New Behavior: 

This issue is now resolved.


Data Source 

ADAPT00373023 Patch ID: 36979865 

Description: 

Multiple parameters from multiple commands cannot be created with the Lawson OLE DB driver. 

New Behavior: 

This problem is fixed. 


To enable this HotFix, Lawson will also have to make changes to its OLE DB driver to generate parameter names with the command 

name as the prefix. 

ADAPT00398396 Patch ID: 37233017 

Description: 

For OLEDB ADO, if the ADO field collection object contains multiple fields that have the same name, the data returned is inaccurate. 

This problem occurs when DbFieldBindingInfo::occurence is set to zero. In that case, the field name is used as the index to search for 

the ADO field object from ADO field collection object. 

New Behavior: 

To solve this problem, the search is performed on each field in the field collection. 


Multiple fields with the same name in a hierarchical recordset are not supported. For example, when the fieldname is found in the 

child rowset, as well as the root rowset, the data returned may be inaccurate. 

Deployment 

ADAPT00338564 Patch ID: 36855983 

Description: 

When datasets are set to a report with two or more tables, the following error message appears: "exception of type 

'CrystalDecisions.CrystalReports.Engine.LogOnException' occurred in crystaldecisions.reportappserver.datasetconversion.dll." The 

error message is thrown by the merge modules in CrystalReportsXX_NET_EmbeddedInstall.msi. 

New Behavior: 


ADAPT00354996 Patch ID: 36782657 

Description: 

There is an installation conflict between the Crystal Reports Offline Viewer and the Report Designer Component Merge Modules that 

can cause the Windows Installer dialog to flash several times during installation or removal. 

New Behavior: 


Designer


Designer 

ADAPT00350611 Patch ID: 36664520 

Description: 

With an OLEDB connection, users are unable to change the server or database connection at run time for a report that is based on a 

Command Object. When users try to change the server or database connection, the following error message appears: "An unhandled 

exception of type 'System.Runtime.InteropServices.COMException' occurred in crystaldecisions.crystalreports.engine.dll. Additional 

information: Invalid Argument provided. Error in File 

C:\DOCUME~1\frafiei\LOCALS~1\Temp\{F7983894-D8A6-4C7F-815D-0BE776B35366}.rpt: Invalid argument for database." 

The problem is caused by crpe32.dll 10.0.5.807. That is, a database logon property fails to be created correctly for the new connection. 

New Behavior: 


Designer Integration 

ADAPT00362441 

Description: 

Patch ID: 37035620 

In Crystal Report 10, certain reports cannot be exported to PDF on certain computers. 

New Behavior: 


DHTML Interactive Viewer (Com) 

ADAPT00350724 Patch ID: 36681807 

Description: 

When a report is created with a "\u" in the group tree node tool tips and viewed with the Advanced DHTML Viewer, the group tree 

fails to be created and an error message appears: "Expected hexadecimal value." 

The cause of the problem is that the backslash character fails to be encoded in group tree node tooltips, which causes script errors. 

New Behavior: 

The issue has been fixed by replacing any "\" characters with a html-encoded backslash. 

ADAPT00394165 Patch ID: 37027179 

Description: 

In the DHTML viewer, users are unable to log on to ePortfolio and are unable view reports in CMC. 

New Behavior: 


DHTML Report Page Viewer (Com)



ADAPT00301433 Patch ID: 36719802 

Description: 

Underline and Strikethrough font formats do not display in the DHTML or Advanced DHTML viewers for Crystal Enterprise 10. 

New Behavior: 

Reports created using Underline or Strikethrough font formats now display correctly in all viewers for Crystal Enterprise 10. 


None 


ADAPT00321346 Patch ID: 36594648 

Description: 

When users export a report to Microsoft Excel Data Only format, field objects (database fields, text objects, column headers, and so on) 

do not retain their text alignment property (Left, Right, Center, or Justified). 

New Behavior: 

Exports to Microsoft Excel Data Only format maintain their text alignment property. The "Default" horizontal alignment value for a 

field object in Crystal Reports will map to the "General" alignment value in Microsoft Excel. 


The Microsoft Excel Data Only export option, Export Object Formatting, must be selected to export text alignment. 

In Crystal Enterprise 10 Unix, please use the configpatch.sh script to turn this option on. The cf file to use is adapt321346.cf. 

ADAPT00338514 Patch ID: 36690063 

Description: 

With the (COM) DHTML viewer, when users select a letter for a parameter, the report is returned but the group tree only displays 

certain letters, or the “Unterminated string constant” web page error appears, and then the group tree fails to load. 

New Behavior: 


ADAPT00339448 Patch ID: 36855266 

Description: 

Text within objects that is set to use fully justified alignment appears garbled when viewed in the ActiveX viewer. 

This behavior only occurs in Windows XP, after Service Pack 2 has been installed. 

New Behavior: 



For best results in a Crystal Enterprise environment, do not run the Page Server service and the Report Application Server service 

under the Local System account. Configure those services with a user account that has access to the printers that are used in the 

reports being displayed.



ADAPT00348525 Patch ID: 36812353 

Description: 

Alert message boxes or current cookie information may be displayed accidentally when certain parameters are added to the end of a 

report URL being viewed in Crystal Enterprise. The cause of the problem is that script commands can be added to a report URL, and 

then executed. 

Two examples of such parameters are: 

1. &init=actxalert('XXS hole present'); 

2. &promptex=alert(document.cookie); 

New Behavior: 

An error message is displayed when users execute any script as part of the report URL. 

ADAPT00358602 

Patch ID: 36831778 

Description: 

In some cases when the option "No Printer" is selected on the Printer Setup dialog box and a Crystal report is exported to MS Word, 

the page size on the exported file is set to "Custom size." 

New Behavior: 


ADAPT00360615 Patch ID: 36863650 

Description: 

In the ActiveX viewer, when users copy a specific value in a column of data, the entire contents of the column is copied instead. 

The cause of the problem is that the viewer is misaligned with the CRW. 

New Behavior: 


ADAPT00366136 Patch ID: 36839827 

Description: 

Reports that are viewed in the DHTML viewer of Crystal Enterprise 10 may lose their formatting for text that is set to underline or 

strikethrough font. This problem occurs when the "Can Grow" feature is enabled and the text carries over to an additional line of the 

report. 

New Behavior: 


ADAPT00371282 Patch ID: 36841551 

Description: 

The certificate for ReportViewer.Jar and ReporViewerBean.jar expired Nov 24, 2004. 

New Behavior: 




ADAPT00372600 Patch ID: 36871724 

Description: 

Reports in viewers may appear pixilated. 

This problem occurs when the user account that is used to open and displays the report fails to have rights to the printer that is used 

in the report. 

New Behavior: 

The Active X viewer displays a dialog box to reveal which account renders the pages and what access rights the account has to the 

printer used in the report. 

A registry key controls whether the dialog box is displayed. The dialog box also helps to troubleshoot problems, because information 

about printer access can be identified from the client machine, rather than the server machine. 

To enable the dialog box to appear, the following registry dword value must be created: \HKEY_CURRENT_USER\Software\Crysta 

Decisions\10.0\Components\ActiveX Viewer\DisplayPrinterInfo 

When the registry key is set to 1, the option is enabled. 

To disable the option, set the registry key to any value other than 1. 


The ActiveX viewer can be used on every operating system except UNIX. Windows clients that install this version of the ActiveX 

viewer or a later version from a UNIX installation will have the option installed and available to use. 

ADAPT00403409 Patch ID: 37189347 

Description: 

The character spacing of text can change in reports that are displayed in the ActiveX viewer. The problem happens on machines that 

run Microsoft Windows 98 or Microsoft Windows NT 4. 

This problem is corrected by the Simple Text Rendering functions; however, the Simple Text Rendering functions have not been 

adjusted for all platforms. 

New Behavior: 

To solve the problem, the SimpleTextRendering registry key has been adjusted to work on all platforms. 


Additional installation instructions: 

Create the following registry entry if it doesn't exist already: 

"SimpleTextRendering" of type "dword" with value "1" under 

HKEY_LOCAL_MACHINE\SOFTWARE\Crystal Decisions\10.0\Components\ActiveXViewer 

Note: To disable the registry key, set its value to "0". 

Document publishing


Document publishing 

ADAPT00179961 Patch ID: 36387216 

Description: 

In ePortfolio, when users schedule a Business View report and update a Dynamic Data Connection (DDC) report parameter, the 

chosen Data Connection is displayed by a GUID value, rather than by a descriptive name. 

New Behavior: 



When a Business View report with a DDC is first published, if the report contains saved data, the default DC is still displayed as a 

GUID value. To resolve this problem, publish the report without saved data or explicitly update the default Data Connection over the 

CMC after publishing the report. 

Enterprise Connectivity 

ADAPT00328828 Patch ID: 36913002 

Description: 

When using Live Office, the report view may not be loaded when Microsoft Powerpoint opens. Because the report view fails to load, 

users are unable to refresh the report data. 

New Behavior: 


The cause of the problem is that the report view objects are not loaded properly when Powerpoint documents are opened. 


For Office documents that are saved on the local hard drive, the ability to refresh report views may be lost permanently unless certain 

precautions are met. If the option "Refresh data when opening document" is enabled and the option "Use specified details to log on to 

Crystal Enterprise" is disabled, users are prompted to log in to the CMS when they open the document. If users cancel this dialog box, 

do not connect to the CMS during the editing session, and then overwrite the locally saved file, the next time they open the document 

the Logon dialog box to connect to the CMS will fail to appear. The consequence is that the Powerpoint document will be unable to 

connect to the CMS to refresh the data again. To prevent this problem, use "Save As" when saving reports to local disk. 

This behaviour only occurs with version 10 and is not a problem in XI. 

EROM Wizard 

ADAPT00371061 Patch ID: 36993746 

Description: 

Unexpected behaviour occurs when users access chooseReport.csp. 

New Behavior: 


The cause of the problem was an issue with how the URLs were formatted. 

Error Messages



ADAPT00389828 Patch ID: 37208395 

Description: 

When users view consecutively a Microsoft Word document from Crystal Enterprise and Microsoft Word 2003, the following error 

message appears: "Internal error in Web Component Server connector." After the error message appears, users cannot use Crystal 

Enterprise until the web server is stopped and restarted. 

The cause of the problem is that Microsoft Word 2003 refreshes documents by reloading them with an HTTP request. The request is 

sent by Word 2003 itself, rather than through Internet Explorer. In that case, most of the cookies that are set in Internet Explorer are los 

in the request. Also, parts of the URL for the request are URL encoded. The memory for the Web Connector becomes corrupted when i 

tries to read the cookies and parse the URL that is submitted by Word 2003. 

New Behavior: 


When the connector determines the Web Component Server (WCS) ID, it checks the cookies. If Word 2003 is the submitter, it will not 

find the cookies, because the cookies are lost. The Web Connector then looks for the WCS ID in the URL. Although the URL is encoded 

when sent by Word 2003, the Web Connector is able to find the WCS ID within the encoded URL. 

Formatting 

ADAPT00312823 Patch ID: 36613657 

Description: 

Reports with no margins (zero value settings) appear truncated when they are printed through a Crystal Reports .Net application. 

Truncation occurs because the printing is relative to the top left corner of the printable area, not the printer's physical border area. To 

resolve this, a prior workaround was made to offset the page by 250 Twips on the top and left margins. This workaround is acceptable 

for most physical printers, but for printers that do not have a physical border limitation, the printout is truncated on the top and left 

margin. 

New Behavior: 

Additional functionality is added to the print engine to determine the physical border around a page and compensate for it. 

Formulas 

ADAPT00371093 Patch ID: 36915512 

Description: 

In a formula field, the "IN" operator doesn't respect the case-insensitive flag under the report options. 

New Behavior: 


General


General 

ADAPT00307997 Patch ID: 36915835 

Description: 

Incorrect data type and size information is produced when users create a report in Crystal Reports that uses DB/C FS as a datasource, 

and then choose "Browse Data" to query available fields. 

New Behavior: 


General CCM Issues 

ADAPT00250449 Patch ID: 36811941 

Description: 

If limits are set for the number of object instances, the extra instances for objects created by a deleted user are not removed. 

New Behavior: 

This issue has been resolved by assigning the objects of a deleted user to the owner of the deleted user. 

General CMC Issues 

ADAPT00338536 Patch ID: 36680946 

Description: 

The value of a parameter for a report cannot be set to an empty string (""). Instead, for an empty parameter, the parameter value alway 

showed EMPTY. The implication was that the report could not be scheduled. 

New Behavior: 

Now, if no parameter value is selected, two double quotes ("") show up as the parameter's value, and the report can be scheduled. The 

report will show no records, as intended, since no parameter value was entered. 


ADAPT00347436 Patch ID: 36871458 

Description: 

Field descriptions are not displayed in the Visual Linking Expert in Crystal Reports version 10. This problem occurs when users open 

a version 8.5 SAP R/3 Crystal Report. 

New Behavior: 


Hyperlinks/navigation 

ADAPT00353802 Patch ID: 36830098 

Description: 

If an ePortfolio alert is viewed in Crystal Enterprise, and the alert formula contains a "+" character, an error message appears. 

The cause of the problem is that the alert formula fails to be URL encoded. 

New Behavior: 



Import 

ADAPT00404878 Patch ID: 37198797 

Description: 

When users run a report that uses the native XML driver, data can be refreshed only once. Subsequent refreshes fail with the error 

“Failed to open rowset.” 

The cause of the problem is that the XML driver and its components consume all available memory. 

New Behavior: 

The XML driver and its components use less memory, which enables subsequent refreshes to operate without error. 

Install 

ADAPT00358204 Patch ID: 36722393 

Description: 

Installing the ce10win_en.zip weekly hotfix (Nov 5, 2004) causes the Crystal Configuration Manager (CCM) to cease functioning. The 

error message is as follows: “title: SvcMgr.exe - Entry Point Not found The procedure entry point ? 

_gTriggerRestart@SIServerController@CXLIB106@@0W4_ERestartFlag@12@A could not be located in the dynamic link library 

cxlibw-1-6.dll” 

New Behavior: 

SVCMGR.exe now works with the new CXLIBW. 

Integration 

ADAPT00386216 Patch ID: 37060609 

Description: 

The Web application server terminates when users view a large Excel instance in Crystal Enterprise. Also, a coredump is generated. 

New Behavior: 


The following behavior was responsible for the problem: when a user views a large Excel instance, Crystal Enterprise loads the whole 

spreadsheet into memory. As it is transferring to client browser, it makes copies of the same instance in memory, which terminates the 

Web application server because the memory runs out. 

Java applet viewer 

ADAPT00407439 Patch ID: 37207633 

Description: 

The Barcode font fails to display properly in the Java viewer. 

The cause of the problem is that the Java Runtime Environment (JRE) maps the glyphs of a symbol font to a Unicode location that is 

different to the Unicode location that is used for Basic Latin and Latin-1. 

New Behavior: 


Java SDK


Java SDK 

ADAPT00323109 Patch ID: 36656076 

Description: 

The XML driver reads the data source twice when the viewer.processHttpRequest call is made. This duplication increases network 

traffic and slows down performance. 

New Behavior: 

If the parameter value remains unchanged, the XML driver reads the data source only once. 

ADAPT00336356 Patch ID: 36612761 

Description: 

When the character (char)(0x0001) is placed in the java resultset, incorrect report data may be displayed. 

The problem is caused by an invalid pointer error. 

New Behavior: 

To fix the problem, the character is replaced with a valid, alternative character. 


The new file is copied only into "..\Common Files\Crystal Decisions\..\java\lib" directory. Users must then copy the file into their 

Java application area, and then restart their application. 

ADAPT00362942 Patch ID: 36866580 

Description: 

ClientDoc.close() causes the JavaServer process to shut down when caching is disabled on Report Application Server (RAS). 

New Behavior: 


ADAPT00368660 Patch ID: 36871071 

Description: 

When users log on to Crystal Enterprise with the Java SDK, a Null Pointer error appears. This problem happens after the ce10win_en 

weekly hot fix dated the 8th of December 2004 is installed. 

New Behavior: 


Job Processing



ADAPT00333462 Patch ID: 36653454 

Description: 

In Crystal Enterprise 10, a scheduled report remains in a pending state if a user, whose account has been disabled, schedules the 

report to a dedicated server group. 

In Crystal Enterprise 9, the same behavior occurs when the user account has been deleted. 

New Behavior: 

In Crystal Enterprise 10 if the account has been disabled for the user who scheduled the report, the job is able to run. 

In Crystal Enterprise 9, if the account has been deleted for the user who scheduled the report, the job fails, and the following error 

message appears: 

"Object failed to run due to insufficient security privileges.” 

ADAPT00406957 

Patch ID: 37156998 

Description: 

SchedulerSubsystem version 10.0.5.780 causes VBScript and Jscript objects to fail when scheduled. 

The problem is caused by a Microsoft compiler bug that makes an incorrect Object Id calculation. 

New Behavior: 

This problem is fixed. 

Licensing 

ADAPT00334323 Patch ID: 36777582 

Description: 

When a session times out in ePortfolio and Java desktop, and the user navigates to the Schedule page, the user is redirected to a page 

that says the page has expired. 

New Behavior: 

If the session times out, users can still click the schedule action link to navigate to the schedule page, and be automatically logged back 

in with the session token). 


If the user is already on the Schedule page, any action selected on that page after the session times out will open the "page-expired" 

page. 

Loading 

ADAPT00343768 Patch ID: 36727772 

Description: 

Trying to open or modify a report containing invalid Group or Record selection formula is not possible with the RAS SDK. This 

functionality existed in previous versions of RAS. 

New Behavior: 


Localize


Localize 

ADAPT00356445 Patch ID: 36763981 

Description: 

When a user tries to view a successful instance of a Tivoli language report on ePortfolio, an error appears that reads "Page not found." 

This error appears when there are no successful instances under the master English report. 

New Behavior: 

To fix this problem, the query points to the child non-English report instead. 


ADAPT00333920 Patch ID: 36583698 

Description: 

Reports that have been formatted in Microsoft Excel and schedule to run may have incorrect column widths, when the column width 

is based on a group header. This problem occurs after the dbex10_en.zip hotfix is applied. 

The problem is caused by new registry settings that are used to control the export of XLS files from a Crystal Enterprise viewer. The 

registry settings override settings made in the Crystal Management Console's Object Properties section. 

New Behavior: 


ADAPT00371067 Patch ID: 36950923 

Description: 

MS Excel documents that have been exported from Crystal Reports may see the following warning message: "Some Text formatting 

may have change in the file because the maximum number of font was exceeded. It may help to close other documents and try again." 

New Behavior: 


ADAPT00373153 Patch ID: 36983658 

Description: 

Records may be automatically duplicated when the Excel Exporting Compatibility Patch is used to export a report from either of the 

DHTML, Java, or ActiveX Viewers to Excel format. 

New Behavior: 


ADAPT00410125 Patch ID: 37135563 

Description: 

After applying the latest Weekly Hot Fix, Crystal Enterprise users can no longer export reports to Excel format. 

New Behavior: 


Microsoft Excel (Data Only)



ADAPT00324522 Patch ID: 36653953 

Description: 

Reports with saved data that contain subreports, with and without shared variables, will prompt for the data source when exported to 

any record-based export format (for example: Microsoft Excel (Data Only), Text, Separated Values, and so on). Also, when users 

attempt to export a successful report instance in Crystal Enterprise, an error appears: "Error retrieving data from the server: Not 

enough memory for operation." 

The cause of the problem is that the state of shared variables is cached before they are evaluated; the association between the share 

variables and the saved data becomes lost. 

New Behavior: 



Reports with subreports in the Page Header and Footer sections that use shared variables may have unpredictable results when they 

are exported to a record-based format. That practice is generally not recommended and will have limited support. 

ADAPT00407232 Patch ID: 37209464 

Description: 

Reports that are exported to Excel Data Only fail to export if they have a suppressed Details section, and the option "Perform Grouping 

On Server" is enabled. The following error message appears: "Error retrieving data from the server: Not enough memory for operation 

The cause of the problem is that the Details section isn't available when the "Perform Grouping On Server" option is enabled; therefore 

the Details section is NULL. The exporter cannot locate a section that is set to NULL and, therefore, the exporter fails. 

New Behavior: 

This problem is resolved. If the details section is NULL, the export will continue. 

NT authentication 

ADAPT00371027 Patch ID: 36909352 

Description: 

When the domain name for a user contains an unmatched set of parentheses, the query for the batch of users that contains this user 

fails, and then an incomplete list of users appears in the “Users” page of Crystal Management Console. 

New Behavior: 


The cause of the problem is that the parentheses fail to be escaped properly. 

Object import


Object import 

ADAPT00316085 Patch ID: 36369392 

Description: 

When users import recurring report objects from Seagate Info 7.5 to Crystal Enterprise 10 with the Import Wizard, the recurring report 

instances fail at their predefined schedule time. The following error message is then displayed: "Unable to connect: incorrect log on 

parameters." 

The cause of the problem is that the user ID and password that is used in Seagate Info 7.5 fails to be set for Crystal Enterprise 10. 

New Behavior: 

The Import Wizard sets the database user ID and password for all scheduled jobs to the same user ID and password that was set in 

Seagate Info 7.5. 

ADAPT00338378 Patch ID: 36737011 

Description: 

Deleting an imported folder with an associated duplicate folder deletes object templates in the duplicated folder. 

New Behavior: 

Imported folders may now be deleted without affecting objects contained in duplicate folders. 

ADAPT00371848 Patch ID: 37225746 

Description: 

When the Update Objects option is enabled, and objects are imported from Crystal Enterprise 8.5 to Crystal Enterprise 10, the import 

operation is slow. 

The cause of the problem is that, when Update Objects is enabled, all report instances are opened to be read during import. 

New Behavior: 

Report instances are no longer opened during import. 

ADAPT00376535 Patch ID: 37069382 

Description: 

When an Excel recurring instance is imported from Seagate Info 7.5, and scheduled to a UNC share through Crystal Enterprise 10 or 

BusinessObjects XI, the recurring instance fails. The following error message appears within the new environment: "File I/O error ..." 

New Behavior: 


ADAPT00381608 Patch ID: 36931649 

Description: 

Some settings are lost on reports that are imported from Seagate Info 7.5 into Crystal Enterprise 10. For example, recurring .xls 

instances that have the option "Constant column width (in points)" set to False will be changed to True after the file is imported. 

New Behavior: 


Changes were made to the import logic.


Object import 

ADAPT00402749 Patch ID: 37163515 

Description: 

When user names are imported into Crystal Enterprise 10 and Business Objects 11, the users’ email addresses fail to be imported. 

New Behavior: 



ADAPT00116785 Patch ID: 36819203 

Description: 

For scheduled reports which have parameters with default values, the descriptions for the default values are not displayed in the 

schedule history, both in the Crystal Management Console and in Crystal Enterprise. 

New Behavior: 

Parameter default value descriptions are now displayed in the schedule history. 

ADAPT00190903 Patch ID: 37167226 

Description: 

When objects are deleted from the Crystal Management Console (CMC), the deleted objects still appear in the repository folders. 

New Behavior: 

The Crystal Input File Repository Server and Crystal Output File Repository Server deletes objects to accurately indicate when objects 

have been deleted from the folder structure. 

To enable this behavior, users must disable the Job Server and add the command [-prune] to the command line of the Repository Serve 

(Input or Output) that is set to delete the empty folders, and then restart the server. The server shuts down automatically when the 

empty folders are deleted. You can add [-trace] to obtain a log file for the number of folders visited and the number of objects deleted. 

Remove [-prune –trace] once the files are deleted. 


If a user deletes all report instances from the CMC, the system deletes the following folder: "Install Directory\FileStore\Output." If a 

user deletes all objects from the CMC, the system deletes the following folder: "Install Directory\FileStore\Input." If either of those 

folders is deleted, the file repository servers are inoperable because the root folder ("Input" or "Output") is absent. To start the servers, 

users must recreate Input/Output folders. 

ADAPT00353037 Patch ID: 36750290 

Description: 

Importing Segate Info 2.5 recurring instances scheduled to Microsot Excel format into Crystal Enterprise 10 causes the output file to 

become the Crystal Reports .rpt format instead of the Microsoft Excell .xls format. 

New Behavior: 

This problem has been resolved. 

Object model


Object model 

ADAPT00208927 Patch ID: 36998113 

Description: 

In a Microsoft Visual Basic 6 application, an exception error occurs when users pass an RDO recordset to a report. 

New Behavior: 


The ODBC driver has been modified to accept RDO recordsets. Only the rdUseClientBatch cursor driver is supported. For example: 

myRDOConnection.CursorDriver = rdUseClientBatch 

ADAPT00266463 Patch ID: 36680795 

Description: 

Sorting is ignored when it is applied through a recordset. The records in the report are shown in the original order, rather than being 

sorted. 

New Behavior: 


ADAPT00343628 Patch ID: 36602083 

Description: 

When users create a temporary table in a temporary database, and then use the table as the datasource for a report, the report may fail 

to locate the table. In that case, the report will not run, because it is unable to verify that the table exists. 

New Behavior: 

The process of verifying the existence of a table has been modified to consider temporary databases. This problem is resolved. 

ADAPT00345803 Patch ID: 37021362 

Description: 

Any application that has been created in Visual Basic 6, uses the Report Designer Component, and then connects to the disconnected 

recordsets, will create a memory leak. Eventually, the system crashes. 

New Behavior: 


The problem stemmed from a Rowset that holds on to another Rowset when data is fetched.


Object model 

ADAPT00351171 Patch ID: 36901473 

Description: 

Multiple select statements may be generated when users create a temporary table in a temporary database, and then use the table as 

the data source for a report. 

This problem occurs when a report has two or more tables, and one of them is set to use a temporary table with the 

LogonServerWithPrivateInfo method in a custom application. The LogonServerWithPrivateInfo method fails to consider temporary 

databases. 

New Behavior: 


The fix the problem, the LogonServerWithPrivateInfo method generates a single select statement, which handles temporary tables as 

permanent tables. 


The "Perform Query Asynchronously" property must be disabled in the report designer to use temporary tables and 

LogonServerWithPrivateInfo together. 

Offline Viewer 

ADAPT00270836 Patch ID: 36297976 

Description: 

If the Crystal Enterprise 10 Offline Viewer is installed over a previous version of the Offline Viewer, the installer generates an Error 

1334 message - "the file ... cannot be installed..." 

The problem is that the installer requires that all previous versions of the Offline Viewer be removed before a new version can be 

installed. 

New Behavior: 

If a previous version is detected, the Crystal Enterprise 10 Offline Viewer installer displays the message "Another version of this 

product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, 

use Add/Remove Programs on the Control Panel". After the user clicks OK, the installer closes. 

ADAPT00281953 Patch ID: 36282499 

Description: 

When a newer version of Crystal Reports is installed over an older version, users are unable to export from the Crystal Offline Viewer. 

Older export dlls are loaded ahead of the Offline Viewer's export and UFL dlls, which are located in the \winnt\system32 directory. 

The problem is caused when the Offline View is installed. The installer places the exporting and UFL dlls in the wrong directory. 

New Behavior: 

The Offline Viewer installer now installs exporting and UFL dlls in the version specific directory: 

\program files\common files\Crystal Decisions\..\bin. 


Before users run the patched Offline Viewer install, they must first UNINSTALL any Offline Viewer versions that are installed on the 

client machine and any currently unpatched versions of the Offline Viewer.


Other 

ADAPT00363988 Patch ID: 37019146 

Description: 

When Crystal Reports 10.5 Explorer is used to modify a report based on a stored procedure, no records are returned when users 

browse fields after applying filters. 

New Behavior: 


The PrintEngine is modified to locate a ViewState instance of the report, if the report is based on a stored procedure, and acquire the 

parameter values from it. It can determine which records to return when the user wants to browse fields. 

Parameter Manager 

ADAPT00154211 Patch ID: 35282156 

Description: 

When OLAP reports are refreshed, a blank password is submitted before the logon screen appears. This may result in users being 

locked out of the system for submitting too many incorrect, blank passwords. 

New Behavior: 

For version 9: 

HKEY_CURRENT_USER\SOFTWARE\Crystal Decisions\9.0\Crystal Reports\DatabaseOptions\AlwaysAttemptOlapLogon 

For version 10: 


Set this subkey to "no" to disable logging into an OLAP datasource when the password is empty. 

Parameters 

ADAPT00351841 Patch ID: 36732226 

Description: 

When designing a report based off an XML HTTP(s) datasource, any parameters specified while creating the connection are not 

created within the report, and are ignored when connecting to the datasource. 

New Behavior: 


ADAPT00365938 Patch ID: 36847850 

Description: 

Linked subreports sometimes return incorrect data, due to a redundant internal assertion function. 

New Behavior: 


Path Mapping


Path Mapping 

ADAPT00381314 Patch ID: 37032452 

Description: 

A non-existent page, such as "http://server/crystal/enterprise/ePortfolio/en/nonexistent.csp" causes an error to appear ("404: page 

not found") that shows the full path to the server. 

New Behavior: 

The error message displays the "404" error message without revealing the full path to the server. 

PeopleSoft Drivers 

ADAPT00352885 Patch ID: 36679648 

Description: 

The password decryption code cannot handle a password size greater than 127 characters. 

The limitation is caused by the use of byte, rather than short, as the data type that handles length calculation. 

New Behavior: 

Passwords with more than 127 characters are accepted. 


ADAPT00301165 Patch ID: 36638002 

Description: 

The Report Application Server fails to communicate through the Virtual Private Network (VPN). 

New Behavior: 

Three registry keys must be added to fix the problem: 

HKEY_LOCAL_MACHINE\Software\Crystal Decisions\10.0\CER\BindToIP = . Users must double click on the 

VPN network connection, and then search for "Client IP Address" under the Details section. 

HKEY_LOCAL_MACHINE\Software\Crystal Decisions\10.0\CER\RequestPortLower = . This is the lowest port 

number in a range the RAS request can use that the VPN allows to pass through. 

HKEY_LOCAL_MACHINE\Software\Crystal Decisions\10.0\CER\RequestPortUpper = . This is the highest port 

number in a range that the RAS request can use, which the VPN allows to pass through. 

The range of ports from RequestPortLower to RequestPortUpper must be open through any firewalls along the requested route. 


The registry keys must be added manually by users, because the keys are configured only on the client side. 

ADAPT00318470 Patch ID: 36663854 

Description: 

When users export a report that contains a subreport to .rpt format from a Crystal Reports 10 .NET application, the subreport requires 

a connection to its data source. 

New Behavior: 




ADAPT00346022 Patch ID: 36638532 

Description: 

In a Crystal Reports .Net Web application that uses ADO DataSets in SessionObjects, the web server may crash when the 

CrystalReportViewer.RefreshDocument() or ReportDocument.Refresh() commands are called. 

The cause of the problem is that the refresh commands prematurely release references to the DataSet and delegate objects. So, when 

the database driver calls back AppDomain into the web application through the delegate, it sometimes crashes. 

New Behavior: 

The refresh commands no longer release the references to the DataSet and delegate objects. These objects are only released by the 

ReportDocument.Close() command. 

ADAPT00353320 Patch ID: 36871556 

Description: 

A logon error occurs when users change a report's database name or server to another corresponding database with Crystal Reports 

.Net code. 

New Behavior: 


To further explain the cause of the problem: the internal SDK method to set the location of a database table was inadvertently stripping 

out needed information when it changed the database name or database server. The original logon properties are now kept intact, and 

only the modified properties are replaced when the database is changed. 

ADAPT00353801 Patch ID: 36872041 

Description: 

When using a hyperlink to an executable that has a command line parameter, when the hyperlink is clicked on, the following error is 

returned: "The System cannot find the file specified" 

New Behavior: 


The command line parameters being passed incorrectly. 

ADAPT00372155 Patch ID: 36897230 

Description: 

The box object properties override the section background color in .NET webform viewer application. 

New Behavior: 

The box object properties comply with the behaviour of Crystal Reports designer.



ADAPT00374783 Patch ID: 36948296 

Description: 

In Crystal Reports .NET windows application, after many exports to PDF format, an error message "Server is out of memory" appears. 

New Behavior: 


A memory leak in CRPE caused the set logon info mechanism to fail. 

ADAPT00409934 Patch ID: 37177281 

Description: 

When a HotFix that contains crpe32.dll versions 10.0.5.742 to 10.0.5.981 is applied, an error message appears when users change a 

Microsoft Access file that uses OLE DB and a Command table. 

The error message is as follows: "Query engine error: this value is write-only." 

The cause of the problem is that, when all connection properties involved are merged, the password properties fail to be merged. 

New Behavior: 

To solve the problem, the password properties are no longer merged. 

Platform COM SDK



ADAPT00345812 Patch ID: 37232334 

Description: 

When users deploy IBM WebSphere in a UNIX environment, IBM WebSphere doesn't offer users a quick way to set the required 

environmental variables to use the Web Component Adpater. Users cannot add reports to Crystal Enterprise from the Crystal 

Management Console until all the environment variables are set. 

A current process to set environment variables is as follows: identify the variables set by env.sh and add each of these to the 

Environment Entries section of the application server through the WebSphere Administration Console. The env.sh does not need to be 

sourced, but values for more than sixty environmental variables must be entered manually. Although the work needs to be done only 

once, it is a time consuming process. Also, if a variable is entered incorrectly, it is difficult to identify which one is wrong. 

New Behavior: 

The process of adding reports has been enhanced to reduce the quantity of work needed to manually enter environment variables. 

This enhancement also reduces the risk involved in configuring a WebSphere application server to be able to add reports from the 

Crystal Management Console. 

A new shell script (ReportAddSh.sh) sets the environmental variables before the ReportAdd binary executeable file is launched. The 

ReportAdd binary executable file adds new reports to Crystal Enterprise when reports are added through the Crystal Management 

Console. 

To configure the WebSphere Application Server after this Hot Fix is applied, users must add Environmental Entries to the application 

server. The PATH and LD_LIBARY_PATH (or LIBPATH) must be set to include the following directory: 

$CRYSTALDIR/enterprise/platform_specific. The values "$CRYSTALDIR" and "platform_specific" must be modified to suit the 

environment. 

For example, on the Solaris operating system, users must add two Environmental Entries to the application server through the 

WebSphere Administration Console. If Crystal Enterprise is installed to /home/crystaluser/crystal, the PATH and 

LD_LIBARY_PATH needs a value of /home/crystaluser/crystal/enterprise/solaris_sparc. Similarly on AIX, the PATH and 

LIBPATH needs a value of /home/crystaluser/crystal/enterprise/aix_rs6000. 

Note: users must use the "RunAs" parameter to run the application server as the Crystal account. 


This Hot Fix has been tested only on a basic installation of IBM WebSphere, specifically set up to add reports. It is recommended that 

users source the complete env.sh when possible (especially if using Crystal Analysis), because complete product testing has been done 

on that configuration. 

Query Builder 

ADAPT00352178 Patch ID: 36660123 

Description: 

When users report from a SAGE database, a problem occurs when the select expert is used with the database operators "is one of" and 

"between." 

The problem appears to be caused by operators that are being inverted accidentally when the query is generated. 

New Behavior: 

The operator is inverted only if when the operator "Not" is applied.


Query Builder 

ADAPT00384981 Patch ID: 37053448 

Description: 

The DataDirect Kronos ODBC SQL Server driver fails to properly handle store procedures in Crystal Reports. 

New Behavior: 



ADAPT00371610 Patch ID: 37175158 

Description: 

When a native connection to Pervasive 2000i is used for a report that has two or more linked tables, the returned records loop 

infinitely once a memo field is added to the report. 

New Behavior: 


ADAPT00372928 Patch ID: 36876343 

Description: 

The error message "Failed to open rowset..." appears when a command object is disconnected. 

New Behavior: 


This problem occurred with command objects that were created by the Data Source Migration tool after a Seagate Info 7.5 query is 

converted. 

ADAPT00420907 Patch ID: 37288731 

Description: 

A Negative value is returned, rather than a positive value, when the MySQL ODBC driver is used to return an unsigned smallint 

data-type. 

The cause of the problem is that the bit patterns are incorrectly interpreted. 

New Behavior: 



If reports have been created prior to applying the Hot Fix, it may be necessary to verify the database (click Verify Database). 

Reliability


Reliability 

ADAPT00364211 Patch ID: 36886619 

Description: 

The Report Application Server (RAS) service freezes periodically and issues a Windows Sockets API error in an unmanaged 

environment. 

New Behavior: 


The cause of the problem was that connections were initiated but failed to send data. 

The thread that listens for and dispatches connections will timeout after 30 seconds when a connection initiates and does not send 

data. The previous timeout was infinity. 

ADAPT00423379 

Patch ID: 37288529 

Description: 

When a report that is based on a Native XML driver contains HTTP parameters, and is viewed in Crystal Enterprise 10, the PageServer 

displays an error in the Event Viewer. The error message reads "Information is needed before this report can be processed." This 

problem happens even though the report can be successfully viewed. 

New Behavior: 

To resolve this problem, the PageServer no longer displays the error message. 

Report processing



ADAPT00226405 Patch ID: 36660845 

Description: 

When users export a report to HTML or preview a report in the DHTML viewer (including the Interactive/Advanced viewer), content 

that is formatted with HTML syntax fails to be interpreted as valid HTML. Instead, the content is interpreted as plain text. 

The ability to export reports to HTML existed in earlier versions of Crystal Reports, but was removed for security reasons. 

New Behavior: 

The functionality to export and view field objects as HTML can be configured through the registry in Crystal Reports and Crystal 

Enterprise version 9.0 and 10.0. Note that this functionality is only for field objects (for example: database fields, formula fields, and so 

on), not text objects. 

The registry information is as follows: 

To enable HTML interpretation of field objects in the DHTML viewer (and Interactive viewer) in Crystal Enterprise 9.0, set the 

following subkey to a value of "No": 

[HKLM\Software\Crystal Decisions\9.0\Report App\Viewer\EncodeHTMLForSingleLineFieldObjects]. The default value is "Yes". 

To enable HTML interpretation of field objects when exporting to HTML format from Crystal Reports 9.0, set the following subkey to a 

value of "no" (case-sensitive): 

[HKLM\Software\Crystal Decisions\9.0\Crystal Reports\Export\HTML\EncodeHTMLForSingleLineFieldObjects]. The default 

value is "Yes". 

To enable HTML interpretation of field objects in the DHTML viewer (and Interactive viewer) in Crystal Enterprise 10.0, set the 

following subkey to a value of "No": 

[HKLM\Software\Crystal Decisions\10.0\Components\DHTMLViewer\EncodeHTMLForSingleLineFieldObjects]. The default 


To enable HTML interpretation of field objects when exporting to HTML format from Crystal Reports 10.0, set the following subkey to 

a value of "no" (case-sensitive): 

[HKLM\Software\Crystal Decisions\10.0\Crystal Reports\Export\HTML\EncodeHTMLForSingleLineFieldObjects]. The default 



In Crystal Reports 8, users can embed script tags and other HTML tags into reports, to create DHTML items in the output of the 

DHTML Viewer. For added security, the default behavior in Crystal Reports 9.0 and 10.0 is to convert HTML to safe text. Users can, at 

their own risk, enable the registry keys for HTML embedding behavior. For more information about the security implications that are 

involved, see http://www.net-security.org/article.php?id=596. 

ADAPT00341212 Patch ID: 36628817 

Description: 

In CR 9, when users retrieve the SQL query of a report or its subreport, they are not prompted for linking parameter values. However, 

in CR 10, users are prompted for those values. 

New Behavior: 




ADAPT00343591 Patch ID: 36963024 

Description: 

A report that uses an OLEDB connection to Microsoft Directory Services cannot be refreshed after the report has been closed and 

re-opened. 

This problem only occurs when the static authentication to the Active Directory is used. If SSO/Integrated Security is used, the 

problem does not occur. 

New Behavior: 

A change has been made so that the user will be prompted for the credentials to connect to the Active Directory. 

ADAPT00353465 Patch ID: 36904306 

Description: 

The SQL statement of a report changes when the record selection formula "Oldest On-Demand Data Given To a Client" is selected. 

New Behavior: 


Group-by reports that have a record selection formula that contains parameter fields are handled no differently than other group-by 

reports, so that the SQL query is unaffected. 

ADAPT00362632 Patch ID: 36773401 

Description: 

Viewing reports with the TruncareClippedStringFields registry subkey set to “Yes” causes the error “The request could not be 

submitted for background processing”. 

New Behavior: 


ADAPT00362930 Patch ID: 36973481 

Description: 

Report headers fail to export when a report is exported from the Crystal Enterprise viewer to Microsoft Excel data only with the Excel 

Exporting Compatibility Patch. 

New Behavior: 



Additional steps for installing: 

Please make a registry key "HKEY_LOCAL_MACHINE\SOFTWARE\Crystal Decisions\10.0\Crystal Reports\Export\Excel" with a 

string value "ExportColumnHeaders" and set its value to "true".



ADAPT00373166 Patch ID: 36904163 

Description: 

Unnecessary database login prompts may occur when users view a report with saved data that contains a subreport. This problem 

occurs when the subreport uses the "can grow" feature. In a Crystal Enterprise environment, the prompting may occur when viewing 

successful instances. 

New Behavior: 


ADAPT00417901 Patch ID: 37248989 

Description: 

In Crystal Enterprise, when users view a report that has hidden subreports, the following error message appears: "The request could 

not be submitted for background processing." 

This problem was introduced with a previous Hot Fix (ADAPT00396820). When a section continues to the next page, the pointer to 

the information for the next page fails to be checked first to determine that it is valid. 

New Behavior: 


Report Servers 

ADAPT00335276 Patch ID: 36684394 

Description: 

After users change the database location from a Microsoft SQL Server stored procedure to an Oracle stored procedure, through use of 

the database properties of the object in the Crystal Management Console, a report that is based on a stored procedure will fail to be 

displayed. The error message "Cannot find object” is then displayed. 

New Behavior: 


Repository 

ADAPT00354811 Patch ID: 36761239 

Description: 

Using the Crystal Enterprise 10 Java SDK, reports based off Business Views do not publish successfully. 

New Behavior: 


Repository Operation


Repository Operation 

ADAPT00255863 Patch ID: 36698255 

Description: 

Timeout error, "CMS operation timed out after 9 minutes" occurs when trying to import a large number of users with the Import 

Wizard. The timeout occurs while the wizard is in the process of querying for users on the source system. 

New Behavior: 



ADAPT00414432 Patch ID: 37219471 

Description: 

If an object is scheduled to run on a recurring basis and the specified time is in the past, the object runs on the current time rather than 

the specified time. 

For example, if a report is set to run at 1am every day, and the current time is 7am, the report is run immediately rather than 1am the 

next day. 

This problem was introduced as a result of a Hot Fix to another problem. 

New Behavior: 


SDK 

ADAPT00116446 Patch ID: 35945478 

Description: 

Double-byte characters, which are used in some languages such as Japanese and Korean, fail to display properly. The .ttx file is 

incorrectly read, and then each byte is rendered null. 

New Behavior: 

The cause of the problem is that the current code page is not used when the characters are converted to Unicode. 

ADAPT00228728 Patch ID: 35971083 

Description: 

Crystal Reports cannot report from the Active Directory for Microsoft's OLEDB Provider for Active Directory Services. Active Director 

Services fails to process the query that is sent by Crystal Reports; Crystal Reports then displays an error message. 

New Behavior: 

In Crystal Reports, users can report from the Active Directory for Microsoft's OLEDB Provider for Active Directory Services, by 

manually designing a command table. 

Also, the error message that informs users that no tables were retrieved is suppressed after passing authentication for the ADO data 

source. 

Security


Security 

ADAPT00327948 Patch ID: 36857863 

Description: 

Users who only have rights to schedule reports are unable to refresh data that is based on an historic instance in Excel Live Office. 

New Behavior: 



ADAPT00346129 Patch ID: 36633450 

Description: 

When exporting a report to Comma Separated Values (CSV) format through the Report Designer, if no delimiter is entered (null), the 

Report Designer will freeze and become unresponsive. 

New Behavior: 



ADAPT00312278 Patch ID: 37024147 

Description: 

When a stored procedure with a parameter is used, the CanBrowseField property returns true; however, zero records are returned. 

New Behavior: 


The function that browsed parameter values has been modified so it will properly count the fields. 

ADAPT00329970 Patch ID: 36633500 

Description: 

Reports that use an empty date [designated as Date (0, 0, 0)] in the record selection formula cannot be viewed through the Report 

Application Server. Then, the following error appears in the viewer: "The parameter is incorrect." 

New Behavior: 


ADAPT00331676 Patch ID: 36558173 

Description: 

An error is generated when a user creates a formula within a report with more than 32K characters, and then attempts to view the 

report in the Advanced DHTML viewer over the RAS server. 

The cause of the problem is that the CRPE fails to handle formulas that are over 32k in length. 

New Behavior: 




ADAPT00342840 Patch ID: 36626887 

Description: 

In Crystal Enterprise 10 or Crystal Reports 10, when a report is printed to a PCL driver, the output is different from the output from 


The reason is that glyph substitution is performed, which means all characters in the printed output are directly mapped to characters 

in the embedded font. The embedded font in Seagate Info 7.5 is different from the embedded font in Crystal Reports. 

New Behavior: 

A registry key prevents glyph substitution. 

Users can set the following key to "No" to stop glyph substitution: HKEY_CURRENT_USER\Software\Crystal 

Decisions\10.0\Crystal Reports\SavedData\ComplexScriptSupport=No. The default value for the registry key is Yes (version 9 and 

10's default behaviour). When the registry key is set to "No," text is legible in the PCL and postscript output in Seagate Info 7.5. 


Certain languages, such as Tamil, Hebrew, and Arabic, where glyphs must change according to the context in which they appear, will 

not be properly printed. The registry key should be set to "No" only if the language used is English and the user is not able to print into 

PCL. 

ADAPT00364621 Patch ID: 37129394 

Description: 

When users view reports on demand or schedule reports that are based on a Sybase- stored procedure, using an ODBC custom 

database logon in the CMC, the stored procedure runs more than once. 

New Behavior: 

To fix this problem, users must install this Hot Fix patch, and then do the following: 

1) Ensure the registry key "VerifyStoredProceduresOnSetLocation" is set to “No.” 

For CE9, the registry key is in the following directory: HKEY_LOCAL_MACHINE\SOFTWARE\Crystal Decisions\9.0\Crystal 

Reports\DatabaseOptions\ 

For CE10, the registry key is in the following directory: HKEY_LOCAL_MACHINE\SOFTWARE\Crystal Decisions\10.0\Crystal 

Reports\DatabaseOptions\ 

2) Add the command "procreportoptions __noverifydatabase" in the command line of the Pageserver and Jobserver. 

Note: the command "procreportoptions __noverifydatabase" has two underscores. 


This fix is for the ODBC driver only. 

This fix won't work for the RAS server or the Native driver.



ADAPT00368809 Patch ID: 36968477 

Description: 

Scheduled or recurring instances that are created when instances fail will not be processed when file events are used. This is because 

retry values have been set. 

New Behavior: 


The problem was due to file event dependencies that are enforced for the recurring or scheduled instance that was created due to retry 

values. Changes were made so the scheduled or recurring instances that are created due to a retry will not require the file event as a 

dependency. 

ADAPT00381529 Patch ID: 37010604 

Description: 

On the Job Server, users have no option to select the custom paper size for the RAS server. 

New Behavior: 



To print and export reports, the custom paper size that is defined through RAS may truncate contents on the page. To avoid that 

problem, when users modify a report through RAS, they must work to the paper size that is defined in Crystal Reports. 

ADAPT00396820 Patch ID: 37199589 

Description: 

In Crystal Enterprise, successfully scheduled instances of a report cannot be viewed if the report contains multiple group levels and a 

subreport with shared variables. In that case, the following error message appears: "Information is needed before this report can be 

processed." 

The cause of the problem is that the subreport instance tries to access the database, but fails under those circumstances. 

New Behavior: 

To enable scheduled instances of reports to be viewed, scheduled reports that contain multiple group levels and subreports with 

shared variables do not try to access the database. Reports no longer try to access the database when users drill down on subreports 

of scheduled reports that are designed as follows: 

- The report has multiple group levels a higher group level has some shared variables or contains subreports that have shared 

variables. 

- The report has a lower group level that contains multiple subreports that may or may not contain shared variables. 

- The report has multiple group levels, with a lower group level that contains a subreport with linked parameters and shared 

variables. Users can drill down on a higher group level and then preview that subreport in the lower level. 


Incorrect behaviour may occur if multiple subreport instances use the same linked parameter values but use different shared variable 

values. In that case, the report may attempt to access the database.



ADAPT00415049 Patch ID: 37256599 

Description: 

The MaxNumOfRecords property in the Report Application Server SDK for Crystal Enterprise 10 fails to limit the number of records 

that are returned. 

The cause of the problem is a fault in logic in the ErrorOnMaxNumberOfRecords property. 

New Behavior: 



A new property on the ReportOptions, called ErrorOnMaxNumberOfRecords, must be set to "False" to have the data truncated when 

the MaxNumOfRecords limit is reached. 

By default this property is set to "true" and if a report exceeds MaxNumberOfRecords, an error is displayed when users try to view a 

page or retrieve data. 

Users must clone the ReportOptions, change settings in the clone, and then assign it back to the client document. 


ADAPT00323943 Patch ID: 36610954 

Description: 

The PageServer misinterprets the properties option "Database Records to Read When Previewing or Refreshing a Report." Setting this 

option to a value greater than 65535 results in an incorrect number of records being read. 

The cause of the problem is that the PageServer reads the value as a 16-bit variable, rather than a 32-bit variable. 

New Behavior: 

The PageServer reads the value as a 32-bit variable, so that the PageSever can accept a limit of up to over a billion records. Numbers 

over a billion will change the option to "Unlimited records." 

ADAPT00346911 Patch ID: 37042716 

Description: 

When a user schedules a report from e-Portfolio to run once a week on a particular week each month, a duplicate successful instance 

is created. 

This problem happens if the “Start Time” in the scheduling page is earlier than the schedule date. That start time will be chosen as the 

schedule time; therefore, when the actual scheduling time occurs, two successful instances are created. 

New Behavior: 


To fix this problem, the scheduling format for date and time named “first run time” is used. 

Set Location


Set Location 

ADAPT00386919 Patch ID: 37015128 

Description: 

When a report is saved in Crystal Reports or the RDC after the table location has been changed, an extra query is sent to the Oracle 

(native) database. 

New Behavior: 


Support 8.5 DLL 

ADAPT00372144 Patch ID: 36976428 

Description: 

When users export reports to Excel from the RDC, the application terminates. This problem occurs after users install the Excel 

Compatibility Patch. 

New Behavior: 


Templates 

ADAPT00388874 Patch ID: 37088822 

Description: 

In the Info Version 7 pre-maintenance release (7.0.x.192), a null running total field displays a zero value rather than a null value, and 

users have no option to change nulls to 0. 

This problem was fixed in Info 7 Maintenance Release 1 (7.0.x.15). When users migrate report instances to Crystal Enterprise 10, and 

those report instances were created in versions earlier than pre maintenance release (7.0.x.192), null running total fields appear as 

nulls rather than 0. 

New Behavior: 

A registry key has been added to provide the option to change nulls to 0 at view time. 


A DWORD value must be created in HKEY_CURRENT_USER/SOFTWARE/CRYSTAL DECISIONS/Crystal 

Reports/DatabaseOptions/OverrideConvertDatabaseNullsToDefault and HKEY_CURRENT_USER/SOFTWARE/CRYSTAL 

DECISIONS/Crystal Reports/DatabaseOptions/OverrideConvertOtherNullsToDefault. A value of 1 sets the value to true. 

A value of -1 sets the value to false. Any value outside of 1 or -1 is invalid; the flag remains set to the previous valid value. 

This HotFix is only for reports that are based on dictionaries and queries. The DatabaseOptions registry keys must be set for the 

account under which the service that loads the report is run, or under HKEY_CURRENT_USER.


Templates 

ADAPT00410508 Patch ID: 37289077 

Description: 

In Crystal Enterprise 10, the SuppressIfDuplicate function is incorrect when SuppressIfDuplicate is contained in a section that has a 

section immediately below it. This problem also occurs if the lower section contains a conditional suppression. 

This problem has been created by an earlier the Hot Fix (ADAPT00281243). The code that processes sections loses focus on the 

previous field entry. So, when a comparison of the previous field is tested for duplication, a false value always occurs. 

New Behavior: 


Text 

ADAPT00341229 Patch ID: 36570768 

Description: 

Reports that contain text objects that span more than one line, and that have the option "Can Grow" set, cannot be exported in their 

entirety to Text format. The text objects are truncated after one line. 

The cause of the problem is an error in the formula that calculates the space that is required for exported text objects. 

New Behavior: 


ADAPT00369935 Patch ID: 36854581 

Description: 

When a report is exported to text format, trailing spaces are not included in the exported copy. 

New Behavior: 


Tools 

ADAPT00361476 Patch ID: 36789214 

Description: 

The Arabic and Czech language options do not appear properly when a report is scheduled in the Crystal Enterprise ePortfolio Tivoli 

edition. Instead of "Arabic" and "Czech", the text appears as "ar" and "cs." 

New Behavior: 


Usability


Usability 

ADAPT00353670 Patch ID: 36758432 

Description: 

A Crystal Report that uses an ADO database connection and reports from a very large memo field can cause the users computer to run 

out of memory. 

New Behavior: 

A registry subkey has been introduced to limit the number of pages we keep in memory to fix this issue. The subkey: 

[HKEY_LOCAL_MACHINE\SOFTWARE\Crystal 

Decisions\10.0\Crystal Reports\FormatOptions] "ThinningOutPageStartInfo"="No" is generated by the patch and the user must 

change this value to “Yes” to take advantage of the fix. 


This registry subkey value should be set to Yes only if the customer's reports are facing the above mentioned problems, otherwise the 

value must be kept as No. 

User management 

ADAPT00307674 Patch ID: 36368811 

Description: 

Queries to the LDAP server may fail, due to a timeout that applies to all queries. When the secLDAP plug-in queries the LDAP server, 

hard-coded timeout of 85 seconds applies for each query. 

New Behavior: 

A change has been made to allow the timeout value to be modified with a registry key. The default value will remain at 85 seconds. 


To set the registry on UNIX machines, switch to the crystal/enterprise/generic directory, modify the file named adapt307674.cf, and 

then run the following file: 

./configpatch adapt307674.cf. Select option 1 when prompted. 

ADAPT00311649 Patch ID: 36477708 

Description: 

After users migrate from Crystal Enterprise 9.0 APS to Crystal Enterprise 10.0 and enable LDAP authentication from Crystal 

Management Console, the following error message appears: "Error updating ldap properties: an internal error has occurred in the 

secldap plugin." 

This problem only occurs when the CE 9.0 APS database was originally migrated from a CE 8.5 or 8.0 APS database. 

New Behavior: 



This patch must be applied before any migration is done between a CE 9.0 database to CE 10.0.



ADAPT00318378 Patch ID: 36586726 

Description: 

When a user changes their "My Current Time Zone Is" setting from the "Preferences" option in the Crystal Enterprise User Launchpad, 

the changes are lost once the user logs out. 

New Behavior: 


ADAPT00336237 Patch ID: 36773609 

Description: 

Groups other than Administrators that are created for user creation and granted full control to the users section of the CMC are unable 

to change the password for any user account other than their own. 

New Behavior: 

This issue has been corrected. 


After applying the patch, any principals with "Full Control" on users or groups are shown as having an "Advanced" role in CMC, 

although their rights are unchanged. To give them the rights to change users' passwords (which is now included in the full control 

role) their rights can be set to "Full Control". The ability to "Change password" is also possible within the Advanced rights screen. 


ADAPT00360854 Patch ID: 36871489 

Description: 

The “History” and “View Latest Instance” options are unavailable once an object package or program object is scheduled. 

This problem occurs when the "View document instances" right is denied and the "View document instances the user owns" right has 

been granted. 

New Behavior: 



ADAPT00381610 Patch ID: 37021957 

Description: 

When a report contains malformed UTF-16 strings (for example, a high surrogate fails to be followed by a low surrogate) and is 

exported to HTML 4.0 or HTML 3.2 format, the report fails to export, and then it returns an error message. 

New Behavior: 


Web services


Web services 

ADAPT00335358 Patch ID: 36583616 

Description: 

Reports that are created in Crystal Reports for .NET fail to load properly in a Microsoft Sharepoint and Microsoft Great Plains 

environment. 

The problem is caused by a failed cross-AppDomain call that is made through Microsoft Great Plains. 

New Behavior: 

The report now loads properly by using a background thread in the Crystal Reports Print Engine (CRPE).


ADAPT00216638 Patch ID: 35830058 

Description: 

When a user logs on to Crystal Enterprise using Active Directory authentication, logon time is longer than usual and may result in a 

timeout. 

The logon delay is caused by improper DNS queries that are formed in certain Active Directory configurations; the extra effort made in 

resolving the name causes the delay. 

New Behavior: 

A registry key controls this functionality. 

ADAPT00272975 Patch ID: 36218302 

Description: 

A small memory leak occurs when using the Crystal Enterprise 10 Discussions component. 

New Behavior: 


.Net viewers 

ADAPT00248814 Patch ID: 35967314 

Description: 

Some text may be truncated when viewing a report in the Report Viewer via Microsoft .Net 2003. Not enough space is provided for the 

text. 

New Behavior: 


ADAPT00282326 Patch ID: 36260925 

Description: 

Logon information may not be propagated to subreports, if the connection information for the subreports is identical to the connection 

information that is used in the main report. 

This occurs when the username that is used to process the report is different from the one that is saved in the report. 

New Behavior: 

The logon information is verified when propagating to subreports. 

ADAPT00301687 Patch ID: 36429897 

Description: 

When the Report Add Web Part of the Crystal Enterprise Microsoft Sharepoint 2003 Kit is used to view a report, fields with drilldown 

and hyperlinks appear as links and adopt the default color of the page, rather than adhere to the custom formatting or stylesheet 

settings. 

New Behavior: 

This problem is resolved. The style attribute of span tag is used to perform formatting for hyperlinks, titles, and so on. This method 

shields .NET Viewer styles from externally-defined styles.


.Net viewers 

ADAPT00305662 Patch ID: 36431055 

Description: 

When the Web Form .NET viewer is used, the selection formula and parameter field values persist. 

New Behavior: 

Reports can be reset by setting the ReportSource. 

ADAPT00307183 Patch ID: 36416296 

Description: 

In a .NET Web application, when the Web.config is modified to set the flag (named cookieless="true") in the sessionState tag, reports 

cannot be printed or exported. Instead of being printed or exported, the report will be displayed in the Export or Print dialog box of th 

DHTML Report viewer. 

Also, ActiveX printing within the DMTML viewer fails to work properly. 

New Behavior: 


_All SDKs 

ADAPT00284325 Patch ID: 36182406 

Description: 

When a report is based off a table that has Int and/or BigInt fields that contain null values, zero is displayed for the null values when 

the report is passed into the Report Application Server Java SDK setDataSource() method. 

The problem is that the result set fails to check the null values before it converts the values to number in the data set. 

New Behavior: 



This fix updates a jar file that is related to Crystal Enterprise and located under "Program Files\Common Files\Crystal 

Decisions\2.0\jars." You must copy the "rasapp.jar" into the specific Web Server locations, such as: "Program Files\Apache 

Group\Tomcat 4.1\webapps\ROOT\WEB-INF\lib." 


ADAPT00255263 Patch ID: 35982863 

Description: 

Users cannot select multiple fields in the ActiveX Viewer. 

New Behavior: 

Users can hold down the CTRL key and click multiple fields, or use the lasso tool.



ADAPT00261130 Patch ID: 35983545 

Description: 

Users cannot copy and paste fields in the ActiveX Viewer. 

New Behavior: 

The Copy/Paste functionality is enabled. 

ADAPT00271038 Patch ID: 36297039 

Description: 

On a French operating system, the “Multiple Selection” option appears in English, rather than French. The option appears when users 

right-click in a chart in the ActiveX Viewer. 

New Behavior: 

This problem is resolved. The “Multiple Selection” option appears as “Sélection multiple” in the ActiveX viewer for French operating 

systems. 

ADAPT00289831 Patch ID: 36317169 

Description: 

When the ActiveX Viewer is used to view a report that contains a barcode font, the barcode values in formula fields are truncated. 

The cause of the problem is that the ActiveX viewer renders the values incorrectly. 

New Behavior: 


ADAPT00296815 Patch ID: 36262359 

Description: 

When using the ActiveX Viewer to view reports that contain DateTime parameters, the parameter prompt is available, but does not 

offer a calendar button or default values. This problem occurs when users view reports on both Crystal Enterprise version 9 and 10 

systems. 

The cause of the problem is a version conflict in the report parameter dialog box. 

New Behavior: 



ADAPT00145285 Patch ID: 36432493 

Description: 

When reports are exported or scheduled from Crystal Reports or Crystal Enterprise to Adobe Acrobat (PDF), the font size that is used 

in the reports is reduced in the exported document. 

New Behavior: 

The size of the font for exported documents was reduced intentionally, to prevent fields from being clipped and to avoid possible loss 

of data through clipping. A registry key has been added to override font reduction. When the key is set to 1, font sizes will not be 

reduced; when set to 0, font sizes will be reduced.



ADAPT00224343 Patch ID: 35931712 

Description: 

When a numeric field is placed beside a multi-line text field in a report, and the report is then exported to PDF, the field in the PDF is 

misaligned by a few pixels. 

The problem is caused by a difference between the baseline location for the numeric fields and multiple-line text fields. The baseline 

location for numeric fields is too high. 

New Behavior: 

The value for the baseline has been recalculated to improve alignment. 


This patch is an improvement only; the problem may still occur when exporting some reports. The problem is being investigated for 

future products. 

ADAPT00276247 Patch ID: 36225960 

Description: 

When hard returns are added to the Row and Column Total Headers in a Cross-Tab, only the first line appears when the report is 

exported to PDF format. All lines that follow the first line are truncated. 

New Behavior: 


ADAPT00309207 Patch ID: 36317034 

Description: 

When reports are exported to PDF, the export process breaks all hyperlinks to URLs that contain Secure Socket Layer (https://). 

New Behavior: 



ADAPT00327709 Patch ID: 36562738 

Description: 

When a report is created with "\u" as an instance of the "Group Name" field, an error message is displayed and the "Group Tree" fails 

to be created. The error message reads "Expected hexadecimal value." 

The problem is that the backslash fails to be correctly encoded. 

New Behavior: 


All viewers


All viewers 

ADAPT00119895 Patch ID: 36424854 

Description: 

When reports are viewed in web-based viewers, DateTime fields overlap when the value is longer than the width of the field. 

New Behavior: 

DateTime fields are truncated when their value lengths are longer than the field width. 


Number or currency fields still overlap when the value is longer than its field size. 

Automation 

ADAPT00262808 Patch ID: 36098585 

Description: 

In the Java Reporting Component, the Export Control does not allow users to set parameters and logon values to the Report Source. 

New Behavior: 

This functionality has been added to the Java Reporting Component. 

Business Element 

ADAPT00288035 Patch ID: 36250439 

Description: 

When users create a Business View and reference a large Business Element, the following error message appears: "Error Details: Error 

occurred while attempting to reconnect to CMS: Transport Error: Communication Failure." This problem occurs only when the CMS 

database is on a Sybase database server. 

The cause of the problem is that the query that is used by the CMS against the Sybase database is too complex. 

New Behavior: 

To resolve this issue, the query is split into multiple queries when Sybase is the database used by the CMS. 

Charting 

ADAPT00073339 Patch ID: 36452015 

Description: 

A numeric axis chart changes to a line chart, if the dual axis option is selected. 

New Behavior: 

The numeric axis chart stays active when the dual axis option is selected.


Charting 

ADAPT00116298 Patch ID: 36229129 

Description: 

Reports that contain funnel and pie charts, with the values shown on the chart as percentages, display the values in an incorrect 

format in the chart's legend. For example, a currency value is listed in the legend as 12,345.00% when it should be $123.45. 

New Behavior: 



This fix does not also provide a way for users to change the generic number format in the legend to another format. 

In Crystal Reports 10, the Pie Chart Total Label may become incorrectly formatted as a malformed percentage. To work around this, 

first select the desired Category for the label under the Numbers tab in the General Chart Options, then check the Show Values as 

Percentage checkbox under the Data Labels tab and click OK. 

CMS Clustering 

ADAPT00290376 Patch ID: 36219270 

Description: 

When the Crystal Management Server (CMS) is set to use the "-requestport" command switch, the Crystal Management Console 

indicates that the CMS has shut down. 

The cause of the problem is that, when a Crystal Management Server initializes, it checks to determine which Crystal Management 

Servers are available. The initializing server incorrectly checks itself and is unable to respond. In absence of a response from the CMS, 

the Crystal Management Console incorrectly indicates that the CMS has shut down. 

New Behavior: 


COM SDK 

ADAPT00299380 Patch ID: 36494930 

Description: 

Subreport properties cannot be modified with code in a Crystal Reports 10 .NET Windows application. 

The problem is that subreports are not marked as valid objects when the Modify function is called. 

New Behavior: 

This problem is resolved. Subreport properties such as Top, Left, Width and so on can be modified with code, as was possible in prior 

versions of Crystal Reports .NET. 

Compile


Compile 

ADAPT00302442 Patch ID: 36367462 

Description: 

The Crystal Data Source Migration Wizard uses a unique Crystal Enterprise user license for each report that is migrated, rather than 

reuse one license for all reports. 

New Behavior: 


ADAPT00317421 Patch ID: 36368650 

Description: 

When users set the recurring schedule times for Start date and End Date in the Crystal Management Console, the time setting for the 

Start Date and End Date always reverts to 12 AM or 12 PM. 

New Behavior: 



ADAPT00319688 Patch ID: 36511689 

Description: 

The qualifiers do not appear when users create a Data Connection in the Business View Manager over a native Oracle connection. 

The problem is that the qualifiers are not properly tagged internally; therefore, they fail to appear in the Business View Manager. 

New Behavior: 


CRW designer 

ADAPT00271374 Patch ID: 36184127 

Description: 

When users try to modify a Command that contains a parameter, and then re-save the report, Crystal Reports terminates abruptly. 

New Behavior: 


ADAPT00271611 Patch ID: 36212477 

Description: 

A numerical axis chart does not show the correct label when Dec 31, 2003 is entered as a value for the X-axis. A value of "37986" is 

displayed instead. 

The cause of the problem is that an incorrect DateTime format is displayed for any raw date value that is a multiple of the number of 

days in four years. 

New Behavior: 

A new case is added to the algorithm that extracts the day, month, and year from a long value to correct this behavior. This case 

handles correctly the date of December 31.


CRW designer 

ADAPT00272955 Patch ID: 36224866 

Description: 

When users open a report that has been created in Crystal Reports 8.5 and that has manually-added specified groups in Crystal 

Reports 9 or higher, the application terminates unexpectedly. 

The group-value converting code in Crystal Reports 9 does not accommodate the method that is used in Crystal Reports 8.5. 

New Behavior: 


ADAPT00307339 Patch ID: 36324542 

Description: 

When a report is upgraded from Crystal Reports 8.5 to Crystal Reports 10, only the first 254 characters are shown in the record 

selection formula. Crystal Reports 10 is designed to support up to 64K characters and, therefore, should be able to display all 

characters. 

The cause of the problem is that the "Verify Database" function does not update the record selection formulas. 

New Behavior: 

Extra logic has been added to the Verify Database function to fix this problem. The verify database operation will update string special 

fields and variables to make them 64K in length. 

ADAPT00328428 Patch ID: 36537390 

Description: 

Crystal Reports fails to pass large quantities of nested "IF-THEN-ELSE" statement into a SQL "WHERE" clause. 

New Behavior: 



ADAPT00257941 Patch ID: 36040312 

Description: 

Users cannot view their own instances in ePortfolio, when given rights to view only their own instances. 

New Behavior: 


Data Source


Data Source 

ADAPT00175452 Patch ID: 36375929 

Description: 

In reports, dates that are based on a DB2 table through ODBC, and have a date field with a value of 01/01/0001 (default value for 

NULL in DB2), are returned as 1/1/2001 in Crystal Reports 9.0 or higher. In Crystal Reports 8.5, the same report works successfully 

and its date is returned as 1/1/1. 

The cause of the problem is that the date structure in CR 9.0 or higher has a lower bound of January 01, 100 AD. So, 01/01/0001 

cannot be recognized as a valid value. 

New Behavior: 

The year is temporarily increased by the number of years (100 or multiples of 100), and then it is decreased by the same number of 

years when the date is converted to DateTime. This method corrects the dates. 


Users must install the latest version of crw32.exe and crqe.dll, and then create a registry key to HKEY_CURRENT_USER or 

HKEY_LOCAL_MACHINE as follows: Software\Crystal Decisions\9.0 or 10.0\Crystal 

Reports\Database\NumberOfYearToShift=100 or multiples of 100 as a String value. The patch does not create the registry key.


Data Source 

ADAPT00226810 Patch ID: 36173858 

Description: 

When using Crystal Enterprise 10 on Unix, a connection from ODBC to a Teradata data source fails. As a result, reports cannot be 

viewed when using the Teradata data source. 

New Behavior: 



The following procedure explains how to configure the Teradata connection for Crystal Enterprise 10. 

You must install the new libcrdb_odbc.so, for this procedure to work (see Step 1). 

1. Run the patch to have the file libcrdb_odbc.so (located in …/crystal/enterprise/solaris_sparc/crpe) updated with the patched 

version. 

2. Add the directories that are needed to load the Teradata drivers to the environment's library path. 

For example: 

For Solaris, add this: 

### TERADATA ### 

setenv LD_LIBRARY_PATH $LD_LIBRARY_PATH":"/home/dbclient/teradata/7.0/odbc/drivers 

setenv LD_LIBRARY_PATH $LD_LIBRARY_PATH":"/home/dbclient/teradata/7.0/odbc/lib 

For AIX, add this: 

### TERADATA ### 

setenv LIBPATH $LIBPATH":"/home/dbclient_aix/teradata/7.0/odbc/drivers 

setenv LIBPATH $LIBPATH":"/home/dbclient_aix/teradata/7.0/odbc/lib 

3. Add the following entries to your odbc.ini file, which is stored in the Crystal directory) and replace the generic names with the 

specific names that your system currently uses: 

DSN_NAME=ODBC Driver for Teradata 

[DSN_NAME] 

Driver=/home/dbclient/teradata/7.0/odbc/drivers/tdata.so 

Description=ODBC Driver for Teradata 

DBCName=Server IP or name 

LastUser=login user name 

Username=login user name 

Password= 

Database=The database you are using 

DefaultDatabase=same as Database entry above 

4. Start Web Server and CE 10 services. 

5. To test, publish a Teradata report and view it.


Data Source 

ADAPT00268966 Patch ID: 36093249 

Description: 

When users report from an IBM DB2 database with Crystal Report's native DB2 connection, if an "or" is used in the record selection 

formula, the formula fails to be processed on the DB2 server side. This problem can slow down the performance of the report 

processing time. 

The problem is that the "or" operator is not passed to the database. 

New Behavior: 


ADAPT00283853 Patch ID: 36347271 

Description: 

Users may experience a delay when they add tables to a report that uses a native Oracle connection. The delay occurs because Crystal 

Reports sometimes sends a query to Oracle to fetch all indexes for the schema. 

New Behavior: 

Crystal Reports no longer sends a query when adding a table to a report. 

ADAPT00296332 Patch ID: 36236582 

Description: 

The Crystal Reports ODBC driver does not return the correct number of characters in a CLOB memo field. This problem started in the 

crdb_odbc.dll, from version 9.2.1.598 and onward. 

The cause of the problem is that the column size of a CLOB field is determined by its number of bytes, rather than by its number of 

characters. 

New Behavior: 


ADAPT00300421 Patch ID: 36255583 

Description: 

In Crystal Reports 10, reports that are created off a native connection to an Oracle data source fail to show Arabic data properly. 

Arabic data is stored in Oracle as charset WE8ISO8859P1, but fails to be displayed as Arabic in Crystal Reports 10. 

New Behavior: 



The default language for the local machine's Regional Settings must be set to Arabic, and the following Registry key must exist 

(created by patch) - 

Key - HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Crystal Reports\Database\ORACLE 

Value - UseOSLocaleForConversion = Yes 

The fix applies only to fields with data type VARCHAR2. Arabic characters in fields with other data types may still be displayed 

incorrectly.


Data Source 

ADAPT00317389 Patch ID: 36551131 

Description: 

When users create a report with a custom OLEDB provider in Crystal Reports 10, the schema information returned is incorrect. That 

is, the schema information from the first table selected is copied to all subsequent tables. At this point, users are unable to finish 

creating the report. 

New Behavior: 


ADAPT00326164 Patch ID: 36453262 

Description: 

After users have repeatedly viewed a report through an ASP/RDC application, the application may stop delivering the report to end 

users. This only occurs when the report uses ADO and uses the Crystal Reports database driver for Microsoft Outlook on the Web 

Server to host the application. End users will see a blank white screen in the Web Browser for several minutes and the report is never 

displayed. 

New Behavior: 


Deployment 

ADAPT00287717 Patch ID: 36252782 

Description: 

A security vulnerability has been identified in a Crystal Reports component, which could allow an attacker to compromise a computer 

and possibly delete files. Computers that have the Crystal Reports component installed are open to attack, even when the component 

is not being used in any program. 

New Behavior: 


ADAPT00315724 Patch ID: 36525324 

Description: 

When a Crystal Reports .Net application is deployed to a client environment, the application fails to run if an invalid keycode is 

entered into the licensing merge module of the deployment application. 

New Behavior: 

When a deployment application is compiled with an invalid keycode, it will run on the client environment, but with a limited 

licensing scheme (3 concurrent processing licenses).


Deployment 

ADAPT00321257 Patch ID: 36522473 

Description: 

When the Crystal Management Server (CMS) database is located on an Oracle 9i database server, the CMS generates an error message 

when it exits from memory. 

The problem has been traced to the Oracle 9 database communication components. 

New Behavior: 


Designer 

ADAPT00190852 Patch ID: 36207794 

Description: 

In Crystal Reports 10 .NET, it is not possible to set a line thickness to less than 1pt (hairline). 

The cause of the problem is that the arguments for the line thickness fail to be delivered properly to the print engine, when the line 

thickness is printed. 

New Behavior: 


ADAPT00297400 Patch ID: 36361557 

Description: 

Users are unable to change server or database information at runtime for reports that are based on command objects. 

In a previous hotfix, a registry key named "HKEY_CURRENT_USER\Software\Business Objects\Suite 11.0\Crystal 

Reports\DatabaseOptions\MergeConnectionProperties (Yes/No)" was introduced to allow the option of merging old connection 

properties to new connection properties; however, the problem continues, because the provider is not included in the query definition 

New Behavior: 



OLEDB/ADO-based reports are handled differently, because that they do not require the registry setting. For other reports, such as 

JDBC/XML, users must set the registry key to use the Crystal Enterprise/Report Application Server. 

DHTML Interactive Viewer (Com)



ADAPT00282199 Patch ID: 36134787 

Description: 

When Secure Sockets Layer is enabled, and the Active X Print Control is used to print reports from a DHTML viewer, an error messag 

appears: "A communication error occurred, printing will be stopped." 

The cause of this problem is that the application performs a case-sensitive check for the HTTPS request header value, "ON." However, 

the server sends the header value, "on," in lower case. 

New Behavior: 

This issue has been resolved by changing the check to be case-insensitive. 


ADAPT00303447 Patch ID: 36289435 

Description: 

When the Crystal Enterprise 8.5 DHTML viewer is used to export a file in Crystal Enterprise version 10, the viewer creates incorrect 

file extensions for the exported files. For example, after export all files show a .cwr extension, regardless of the export format that was 

chosen. 

New Behavior: 

An export format checking condition has been added to the csp file. Extensions correspond to the chosen format. 


To apply this fix, the existing objectviewer.csp in the 8.5 ePortfolio must be modified. Insert the following code after 

"Response.ContentType = mimeType;": 

var fileName = "objectviewer.txt"; 

if (progid == "CrystalEnterprise.Excel") 

fileName = "objectviewer.xls"; 

else if (progid == "CrystalEnterprise.Word") 

fileName = "objectviewer.doc"; 

else if (progid == "CrystalEnterprise.Rtf") 

fileName = "objectviewer.rtf"; 

else if (progid == "CrystalEnterprise.Pdf") 

fileName = "objectviewer.pdf"; 

Response.AddHeader("content-disposition", "inline; filename=" + fileName); 

To see a modified sample objectviewer.csp, download CE85csp.zip from 

ftp://ftp1.businessobjects.com/outgoing/EHF/CE/8520/CE85csp.zip.



ADAPT00307590 Patch ID: 36402190 

Description: 

When text input fields (for example, Search, Find, and so on) are used within the HTML viewers, and the viewer is displayed within a 

frame, a JavaScript error appears. 

Also, if the Enter key is pressed to initiate an action after a report has been exported and saved, a JavaScript error appears. 

The problem has been traced to the way that the frameset is handled. 

New Behavior: 



ADAPT00307994 

Description: 

Patch ID: 36452046 

When a URL is called for an RPT file and a script is inserted into that URL, client-side source information may be exposed. 

New Behavior: 


ADAPT00319685 Patch ID: 36384667 

Description: 

When the registry key named "TruncateClippedFieldStrings" is set to Yes, fields that have textboxes are truncated, when they should 

be exempt from that setting. 

New Behavior: 

When the report is processed, fields that have textboxes are excluded when the system checks for fields to truncate. 

ADAPT00319712 Patch ID: 36423925 

Description: 

When users view a report with parameters in the DHTML viewer, if the parameter value is blank, a parameter input dialog box will 

appear and loop continuously. 

The cause of the problem is that the DHTML viewer does not accept null parameters. 

New Behavior: 

Null parameters are accepted and passed to the report through the DHTML Viewers. 


ADAPT00297256 Patch ID: 36375756 

Description: 

The Crystal Import Wizard cannot import restored archived instances from Seagate Info 7.5 to Crystal Enterprise 10. Instead, it filters 

them out. 

New Behavior: 



ERP/OEM 

ADAPT00287971 Patch ID: 36230876 

Description: 

After adding or editing an input parameter to a Hierarchical OLEDB query (Chaptered rowset), an error message appears when the 

parameterized Hierarchical Query is saved. The error reads "Failed to open a rowset." 

New Behavior: 

Parameters can now be added to a Hierarchical/Chaptered OLEDB query when using Crystal Reports and OLE DB providers, such as 

Lawson OLEDB Query Builder. 


After users save the query and return to the Database Expert, they must initialize all parameter default values so that the initial query 

produces a non-empty rowset. Crystal Reports requires a non-empty parent rowset to build child rowset schema information for the 

hierarchical query. An empty result set during editing still results in the error "Failed to open rowset." 


ADAPT00326529 Patch ID: 36560689 

Description: 

The Sage database driver fails to support the "NOT" clause in the "WHERE" clause for multiple filters, which results in a "failed to 

open rowset error." 

New Behavior: 

An alternative "WHERE" clause, one that avoids use of a "NOT" clause, is generated. 


ADAPT00298038 Patch ID: 36252920 

Description: 

When using pageView, searchString, prevOrNext or sortBy calls in a POST method from an HTML form, scripting code may 

sometimes be seen on the client browser. 

New Behavior: 


Integration 

ADAPT00288528 Patch ID: 36400443 

Description: 

In Microsoft Visual Studio .Net, when users go to view a Crystal Analysis Report file that is stored in Crystal Enterprise, a Crystal 

Enterprise Logon Token is generated and an infoobject.cwr request is made. However, the first time the viewer opens, it is blank. To 

display the Analysis Report correctly, users must click the "Back" button in the browser and invoke the same redirect. 

The problem has been traced to the Web Component Server (WCS). 

New Behavior: 


Java Applet Viewer


Java Applet Viewer 

ADAPT00326499 Patch ID: 36512460 

Description: 

When users print a report from the Java Viewer, the printed output size is smaller than in other viewers. 

New Behavior: 


ADAPT00327664 Patch ID: 36541640 

Description: 

With SSL enabled, when two requests to view reports are made in rapid succession from a client application, the Java viewer often 

fails to display the second report. 

New Behavior: 

If a request to view a report fails due to conflict with a simultaneous request, the request is tried again up to a maximum of three times 


JRE 1.4.2 or later is required if SSL is enabled, because Sun made significant changes in JRE 1.4 that are related to SSL and applets that 

worked in JRE 1.3 failed in early versions of 1.4. 

Java Bean Viewer 

ADAPT00287788 Patch ID: 36218837 

Description: 

Report Viewer Bean is not loaded properly in the Java Bean Developer Kit. 

The problem is that the com.crystaldecisions.ReportViewer.ReportViewerBean class fails to be properly marked as a Java Bean. 

New Behavior: 


Java SDK 

ADAPT00288018 Patch ID: 36223223 

Description: 

In the Crystal Enterprise 10 Java SDK, when users view a report with a page size that is larger than 11" x 17" with the DHTML viewer, 

the following error message appears: 

"com.crystaldecisions.report.web.viewer.CrystalReportViewer 

Null page: Unable to create page from report source." 

New Behavior: 



In the Java DHTML viewer, the report's page size is not passed to the ActiveX print control when it is outside of the normal size range 

Instead, the printer is instructed to use its default page size.


Java SDK 

ADAPT00307322 Patch ID: 36339784 

Description: 

Numeric parameter prompts in Java applications loop continuously in all of the Crystal Report Viewers, after any change is made to 

the regional settings of the OS. 

The problem is that the decimal point that handles numeric input is mismatched with the regional settings; this mismatch creates a 

looping prompt. 

New Behavior: 



Unix users must redeploy the admin.war file to enable the fix. 


ADAPT00287687 Patch ID: 36242028 

Description: 

Report parameters will fail, if they are scheduled with the Java SDK and contain odd numbers of the following characters: { }. 

New Behavior: 

The characters have been encoded to fix this problem. 

ADAPT00306475 Patch ID: 36317588 

Description: 

When ce10win_en.zip dated 06/24/2004 is applied, some processing extensions no longer work correctly with historical instances. 

New Behavior: 


Loading 

ADAPT00297332 Patch ID: 36277099 

Description: 

The error message "Item SI_DEPENDS_ON_METADATA was not found in the Collection" is returned when users choose New Report 

in ePortfolio and select a folder that contains both Crystal Analysis files and Crystal Report files. 

New Behavior: 

This problem has been fixed by modifying reportFunctions.csp to ignore Crystal Analysis files. 

Microsoft Excel



ADAPT00232061 Patch ID: 36201648 

Description: 

If users export a report to Microsoft Excel (Page-based) format and the report has fields that contain display strings, Crystal Reports 

terminates unexpectedly. 

New Behavior: 


ADAPT00256797 Patch ID: 36058639 

Description: 

Users cannot set the options "Export Page Header and Footer Once per Report" and "Column Width Based on Area" in the DHTML 

viewer. 

New Behavior: 

New registry subkeys allow users to set "Export Page Header and Footer Once per Report" and "Column Width Based on Area" 

options in the DHTML viewer. 


Set HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Crystal Reports\Export\Excel\PageAreaExportType to 0 for default 

behavior, 1 to display no page area, 2 to display page area once per report, and 3 to show the page area once per page. 

Set HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Crystal Reports\Export\Excel\ColumnWidthBaseArea to 0 for 

default behavior, 4 for column width based on detail section. 

These registry subkeys are also available under the HKEY_LOCAL_MACHINE tree for use with Crystal Enterprise services. 

ADAPT00268336 Patch ID: 36265726 

Description: 

When an Excel instance is exported, after a certain number of rows, its cells are not merged correctly. 

The cause of the problem is a setting in the Excel Exporter, which controls the number of rows that are merged. 

New Behavior: 

The limit in the Excel Exporter has been increased. This problem is resolved. 

ADAPT00296999 Patch ID: 36260025 

Description: 

In Crystal Enterprise 10, users are unable to use the Microsoft Excel export option named "Simplify Page Headers" for reports that are 

viewed through a viewer. 

New Behavior: 

A registry key called "SimplifyPageHeader" allows users to enable the "Simplify Page Headers" option in Crystal Enterprise 10. 


The registry key has a default value of "Yes," which enables the "Simplify Page Headers" property. All scheduled exports will 

automatically use the "Simplify Page Headers" property unless the key is removed or set to "No." When the key is set to "No," all 

scheduled exports will not use the property.



ADAPT00338588 Patch ID: 36581243 

Description: 

If a report is exported to Excel without formatting, in the "Patterns" tab of "Format cells" the color black color appears as the selected 

color, even though "No Color" (the correct default) is written under "Cell Shading." This error causes no problem in Excel, but in Lotus 

1-2-3 all cells are filled with black. 

New Behavior: 


NT authentication 

ADAPT00296945 Patch ID: 36243651 

Description: 

When a user logs on to Crystal Enterprise with Windows NT authentication and is a member of more than 100 groups, the 

authentication fails. 

The cause of the problem is that the buffer that is used to store retrieved token group information is a set size, which cannot be 

enlarged dynamically when needed. 

New Behavior: 

The authentication plugin has been changed to dynamically allocate the required space needed by each user. 

ADAPT00298073 Patch ID: 36250179 

Description: 

When the Active Directory authentication plug-in needs to issue a query to a Domain Controller, it always issues the query to the PDC 

(Primary Domain Controller) emulator, rather than to a Domain Controller. 

New Behavior: 

A change has been made so that the Active Directory authentication plug-in can issue queries to a Domain Controller, which resides 

in the same Active Directory Site as the Crystal Enterprise environment. 

Object import 

ADAPT00281690 Patch ID: 36212447 

Description: 

When Advanced rights are explicitly granted to a user for a particular folder, the rights are not preserved correctly when imported 

from CE 8.5 to CE 10. 

New Behavior: 


ADAPT00284750 Patch ID: 36226657 

Description: 

When the Crystal Import Wizard is used to import command objects from the repository of one Crystal Enterprise environment to 

another Crystal Enterprise environment, the command objects are not imported. 

New Behavior: 



Object import 

ADAPT00285995 Patch ID: 36219160 

Description: 

When the Import Wizard is used to migrate reports from Seagate Info 7.5 to Crystal Enterprise 10, reports fail to be maintained by 

Crystal Enterprise when they are based on Info Views. Because the reports are stored in a flat folder, the relevant folder structure and 

scheduling information is lost. 

Crystal Enterprise checks that a report is based on an Info View, and then removes any Info View hierarchies that it finds. 

New Behavior: 

The check that is performed to determine whether a report is based on an Info View has been removed. 

ADAPT00298376 Patch ID: 36428746 

Description: 

The Crystal Configuration Manager (CCM) sometimes terminates unexpectedly when the "Update Objects" button is clicked. This 

problem occurs after migrating from Crystal Enterprise 8.5 to Crystal Enterprise 9.0 or higher. 

The problem has been traced to memory leaks in the "Update Objects" operation. 

New Behavior: 

Memory leaks have been fixed to allow "Update Objects" operate successfully. 


This problem happens only with reports that have many subreports, which consume memory. Another part of the problem is that 

Crystal Enterprise licenses fail to be released correctly; this patch fixes that part of the problem. 

ADAPT00298694 Patch ID: 36430212 

Description: 

When the Crystal Import Wizard in Crystal Enterprise 10.0 is used, properties of the report object are removed, such as "Export Page 

Header and Page Footer" when scheduling to Microsoft Excel format. 

New Behavior: 


ADAPT00301320 Patch ID: 36283756 

Description: 

The Crystal Import Wizard fails to import .xls, .rtf, .doc, .txt and .pdf recurring scheduled objects, from Seagate Info 7.5 to Crystal 

Enterprise 10. 

New Behavior: 



Object import 

ADAPT00311175 Patch ID: 36379104 

Description: 

When using the Import Wizard to migrate Crystal Analysis report files from one Crystal Enterprise system to another, any attached 

analysis views fail to be migrated. 

New Behavior: 


ADAPT00316085 Patch ID: 36369392 

Description: 

When users import recurring report objects from Seagate Info 7.5 to Crystal Enterprise 10 with the Import Wizard, the recurring report 

instances fail at their predefined schedule time. The following error message is then displayed: "Unable to connect: incorrect log on 

parameters." 

The cause of the problem is that the user ID and password that is used in Seagate Info 7.5 fails to be set for Crystal Enterprise 10. 

New Behavior: 

The Import Wizard sets the database user ID and password for all scheduled jobs to the same user ID and password that was set in 


ADAPT00325836 Patch ID: 36542377 

Description: 

The Import Wizard does not import SI Info 7.5 Disk Destination to Disk Unmanaged, and MAPI to SMTP, into Crystal Enterprise 9.0 

and higher. 

New Behavior: 



ADAPT00293048 Patch ID: 36277564 

Description: 

The Parameter dialog box in the Configuration Management Console shrinks in size when default values are entered on a large 

number of parameters fields. 

New Behavior: 


Object model


Object model 

ADAPT00180472 Patch ID: 35499025 

Description: 

The description fields for a report that was designed in Crystal Reports 8.5 may be truncated, if the report is viewed in Crystal Reports 

9. This problem is more serious for users who have reports packaged by an application that does not allow users to adjust the size of 

fields in the reports. 

In a related problem, fields are not truncated when the "Can Grow" feature is disabled. If the user exports a report to HTML from 

Crystal Reports, or views their report through the DHTML, Java, or ActiveX Viewer in Crystal Enterprise, the setting for the "Can 

Grow" feature is ignored; the field grows to accommodate the full length of the string. 

New Behavior: 

Field descriptions are no longer truncated. In order to truncate the fields when the “Can Grow” feature is disabled even in the viewers 

set the following registry subkeys to “Yes”. 

HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Crystal Reports\SavedData\TruncateClippedFieldStrings 

HKEY_LOCAL_MACHINE\SOFTWARE\Crystal Decisions\10.0\Crystal Reports\SavedData\TruncateClippedFieldStrings 

Note that this may lead to misleading data in the viewers due to truncation so only use this regkey when you are absolutely sure there 

is no misleading data in your report. 


When the length of text is larger than its encompassing tag width the viewer may split the string field with a dash or 

parentheses. Due to this procedure, any text with dashes or parentheses that should be truncated will have the string wrapped to the 

next line instead of being truncated. In that case, the solution is to widen the field. 

ADAPT00209880 Patch ID: 36542273 

Description: 

Values that users enter for the Characters Per Inch (CPI) of text or paginated text format are not honored by a sub-report when the 

parent report is scheduled. The default value (nine) is used instead. 

New Behavior: 

The parent report values are applied to subreports. 

ADAPT00307335 Patch ID: 36339235 

Description: 

When users set the location on a native Oracle report in the Crystal Reports 10 Report Designer Component (RDC), the numerical 

fields return incorrect data. This problem only occurs in reports that were created in a previous version of Crystal Reports. 

The cause of problem is an incompatibility between the native Oracle database driver and reports that were created in previous 

versions of Crystal Reports. 

New Behavior: 


Parameters


Parameters 

ADAPT00228208 Patch ID: 36141010 

Description: 

Prompting text is not saved for the report's stored procedure parameter, for reports that are created in Crystal Reports 8.5. As a result, 

when a report has parameters that are based on stored procedures, the parameter name is displayed (rather than the prompting text), 

when the report is opened in Crystal Reports 10.0. The parameter name also appears, in place of the prompting text, when the report is 

viewed through a viewer in Crystal Enterprise 10.0. 

New Behavior: 

This problem has been resolved, by leaving the parameter description field blank, in the case when it is not possible to retrieve a 

description from the database. 


If the database is updated directly to have an empty string as the parameter description, the Prompting Text is not set to the empty 

string. The user-entered value is always used. 

ADAPT00303119 Patch ID: 36289424 

Description: 

When Crystal Enterprise 8.5 ePortfolio is used in a version 10 environment, refreshing a report in the DHTML viewer causes a looping 

parameter prompt. 

The cause of the problem is that version 8.5 of the DHTML viewer missed setting a flag. The Pageserver cannot obtain the entered 

parameter value; therefore, it loops continuously, in an effort to obtain the value. 

New Behavior: 


Platform .NET controls 

ADAPT00216347 Patch ID: 36238743 

Description: 

When using the ActiveX Print Control to print a landscape report from a Web Form in Microsoft Visual Studios .Net, the paper 

orientation defaults to portrait orientation. 

The report's Wrapper Orientation property, which is set in the Printer Setup, is passed incorrectly to the ActiveX Print Control. 

New Behavior: 



Some printer options are not passed to the ActiveX Print Control: Pages Per Sheet, Page Order, and Tray Selection. Note that the 

viewers10win_en.zip hotfix must also be applied to get the latest crystalprinthost.html file. 

Platform .NET SDK



ADAPT00102118 Patch ID: 35711945 

Description: 

Setting the PaperSource property at runtime has no affect when printing a report. 

The problem is caused by the value passed to Crystal engine. The value is incorrect by a value of 1. 

New Behavior: 


For Crystal Reports 10, a new CustomPaperSource property has been added to the API to allow users to select specific Custom paper 

source trays on any printer. 

ADAPT00271794 Patch ID: 36444369 

Description: 

In Crystal Reports .Net, when text is passed into a text object by code, the text object loses its Paragraph alignment properties. For 

example, Center alignment reverts to the default Left alignment. 

New Behavior: 


ADAPT00300613 Patch ID: 36269538 

Description: 

AD Authentication fails when SSO (Single Sign On) is used with the Crystal Enterprise SDK (ASP web app, COM thick client, and so 

on). 

This happens when the computer name of the machine that runs the CMS (Crystal Management Server) uses the domain name of the 

user who is logging on. The problem is caused by how the user’s domain membership is evaluated to determine if the user is a local 

account. 

New Behavior: 

Changes have been made to the way that the user's domain is evaluated. This change ensures that an exact match with the local 

domain is made first, before determining that the user is a local account and logging the user on to the system. 

ADAPT00300823 Patch ID: 36314869 

Description: 

When a report that contains UFLs with saved data is viewed with the Report Application Server or .NET Web Viewer, the 

WhileReadingRecords formula is evaluated unnecessarily. 

The cause for the unnecessary evaluation is that the background thread is not cleaned up at the appropriate time, which causes the 

memory calculation function to fail. At that point, the formula believes it has changed size and causes the recurring formulas to 

invalidate themselves and re-evaluate. 

New Behavior: 




ADAPT00304000 Patch ID: 36302546 

Description: 

The Crystal Enterprise .Net Web Viewer does not pass NULL parameter values correctly when it uses the Page Server. Instead, it 

passes a value of zero. 

The problem is that the Page Server does not verify the parameter value before sending it. 

New Behavior: 


ADAPT00321193 Patch ID: 36506640 

Description: 

When an ADO.NET dataset is passed to a report that has been created from a Command object in a .NET application, the following 

errors message appears: "Source: CrystalDecisions.ReportAppServer.DataSetConversionDescription: Not implemented. Details: This 

operation cannot be performed on this type of connection. Error in File 

C:\DOCUME~1\lconnors\LOCALS~1\Temp\{63629073-C5EB-4CF4-831F-A8AB4D9E52B6}.rpt: Operation not yet implemented." 

This problem was introduced with release of patch CRPE32.DLL version 10.0.5.681. 

New Behavior: 



ADAPT00248907 Patch ID: 36333735 

Description: 

When the Crystal Management Console (CMS) uses Oracle or Sybase as its database, the CMS stops when a query contains SI_NAME 

>= "". Queries that contain SI_NAME = "" or SI_NAME = "" (greater than operator). 

New Behavior: 


Platform SDK plugins 

ADAPT00282379 Patch ID: 36193278 

Description: 

When users view a successful instance of a report that uses a processing extension, by default the Page Server accesses the database 

that the report was processed against. 

New Behavior: 

A change has been made to no longer require a database connection in this scenario. 

Portal


Portal 

ADAPT00265696 Patch ID: 36069452 

Description: 

When two or more Crystal Management Servers are clustered and Tomcat is used as the web server, "@clustername" fails when it is 

specified for the CMC property. An error message states that the "@clustername" is unavailable. 

The Java components do not support cluster names that begin with the "@" character. 

New Behavior: 



If default port number 6400 is not used for the CMS, an initial logon with "@clustername" will not proceed. Using "@clustername" 

requires a successful initial logon to the CMS. 

Portal Launchpad/Sample/Tools 

ADAPT00268258 Patch ID: 36119069 

Description: 

In Crystal Enterprise 10, Discussions does not function correctly when Single Sign-On is enabled. When users attempt to create a new 

discussion, the browser hangs indefinitely. 

New Behavior: 


Processing extensions 

ADAPT00284777 Patch ID: 36265316 

Description: 

In Crystal Enterprise 10, Default Parameter Values are duplicated after a Processing Extension is added to a report. 

New Behavior: 


Push Down 

ADAPT00285620 Patch ID: 36208049 

Description: 

When Max and Min summary operations are performed in a group against BinInt and Decimal type fields, their values are divided by 

a factor of 100. 

The cause of the problem is that the sign value is accessed, rather than the scale value, on large endian platforms. 

New Behavior: 


Query Builder


Query Builder 

ADAPT00316533 Patch ID: 36522704 

Description: 

When a report is created with an Oracle stored procedure synonym, when the report is refreshed the stored procedure schema name is 

referenced, rather than the Oracle stored procedure synonym. 

New Behavior: 


Query Engine 

ADAPT00325585 Patch ID: 36537860 

Description: 

When field linking is used in the record selection with Informix native driver, an general product failure error is displayed. 

New Behavior: 

Changes have been made to the Informix native driver to resolve the problem. 

RDC Designers 

ADAPT00299165 Patch ID: 36358333 

Description: 

In Crystal Reports, under certain conditions, a duplicate of the record may appear after a page break. 

New Behavior: 


ADAPT00330118 Patch ID: 36494894 

Description: 

The ByteToText function yields incorrect results. 

New Behavior: 



ADAPT00314378 Patch ID: 36403723 

Description: 

DB2 BigInt fields do not display correctly when a version 8.5 report is upgraded to version 10. 

New Behavior: 




ADAPT00331022 Patch ID: 36527153 

Description: 

When a report is connected to a Pervasive database with the Btrieve driver, if more than 49 fields from one database table are added to 

the report, Crystal Reports shuts down immediately after the report is refreshed. 

New Behavior: 



ADAPT00287664 Patch ID: 36232539 

Description: 

In a cross-tab report in Crystal Reports 9.0, data in a heading field will wrap when it shouldn't. Data in the same report in Crystal 

Reports 8.5 will not wrap. 

New Behavior: 

Rather than have text in a Cross-Tab Report wrap in Crystal Reports 9.0, the text is reformatted to a size that fits the label without 

wrapping. 

ADAPT00303424 Patch ID: 36312971 

Description: 

A text record in a cross tab may become improperly truncated. 

The cause of the problem is that the correct break point is not found. 

New Behavior: 


ADAPT00305137 Patch ID: 36479914 

Description: 

When users export to Excel 97-2000 with the page-based format, text fields are wrapped, even when the "can grow" feature in the 

Designer is turned off. 

New Behavior: 




ADAPT00306619 Patch ID: 36369742 

Description: 

When users export a report to MS Excel from viewers in Crystal Enterprise or customer applications, the format of the original report i 

lost. 

New Behavior: 

To solve the problem, a registry subkey named "MaintainRelativeObjectPosition" is available as a DWORD. 


The default value of this subkey is 0 (False). To activate this feature, set the key to 1 (True). 

HKEY_LOCAL_MACHINE -> SOFTWARE -> Crystal Decisions -> 10.0 -> Crystal Reports ->Export -> Excel : 

MaintainRelativeObjectPosition 


ADAPT00074061 Patch ID: 36201665 

Description: 

In the Crystal Reports 9.0 Report Designer, the fully qualified table name cannot be returned with the Table methods. In the Crystal 

Reports 8.5 Report Designer, the fully qualified table name was returned using the Table.Location method. 

New Behavior: 

A new method has been added to the Table item to return a list of qualifiers for that particular table. Its syntax is as follows: 

report.Database.Tables(#).Qualifiers.Item(#) 

OR 

report.Database.Tables(#).Qualifiers(#) 

where # is an integer (i.e.: 1, 2, etc.). This functionality is also added to the Crystal Reports 10 RDC. 

ADAPT00265351 Patch ID: 36230926 

Description: 

When exporting to Crystal Report format on a Unix platform, chart titles and data are displayed incorrectly on different types of 

charts. 

The charting logic fails to correctly handle the Unicode strings that represent data and chart titles. 

New Behavior: 


ADAPT00306461 Patch ID: 36319708 

Description: 

Record selection formula special fields do not appear when a report is viewed on demand. 

New Behavior: 




ADAPT00311604 Patch ID: 36414323 

Description: 

A logon error appears when the Report Application Server SDK is used to implement integrated security. The error is displayed when 

the connectionInfo is modified to use integrated security through an OLEDB driver. 

New Behavior: 

A change has been made to the OLEDB driver to allow the use of integrated security. To enable this change, a new registry key has 

been added: HKEY_LOCAL_MACHINE\SOFTWARE\Crystal Decisions\10.0\Crystal Reports\Database\useIntegratedSecurity. 

The values for this key are "No" and "Yes." The default value for this key is "No." Changing the value of the registry key to "Yes" 

enables integrated security. 

Repository 

ADAPT00312306 

Description: 

Patch ID: 36447208 

In Business View Manager, users who have Inherited rights that have been set at the root folder are unable view their own subfolders, 

even though all proper rights have been set. 

The problem has been traced to the display query. 

New Behavior: 

The display query has been re-written so that the proper subfolders are shown to the user. 

Repository Operation 

ADAPT00319212 Patch ID: 36446916 

Description: 

In Business View Manager, when users save an object in a dedicated subfolder in the repository, the following error message appears: 

"Repository root folder has not been created, or is not visible to you. Please contact your administrator." The error message appears 

also when users have been granted Inherited rights status from the root folder, which enables view rights only, and both View and 

Edit rights are enabled for the subfolders. 

In Crystal Reports, regular users do not have access to the Custom Functions Repository, even when all proper rights have been set. 

New Behavior: 



Users are still presented with the error message when they save a Data Connection or a Data Foundation to a subfolder. However, the 

object is saved. 

Rich Text Format


Rich Text Format 

ADAPT00204186 Patch ID: 36503005 

Description: 

When a report is exported to RTF or Microsoft Word format with the "Use Default Margins" setting enabled in the page setup area of 

Crystal Reports 10, the report sets the paper size to [8.5 * 11.5], rather than [8.5 * 11]. 

The problem is that the default paper size was mistakenly declared as [8.5 * 11. 5]. 

New Behavior: 



ADAPT00324251 Patch ID: 36520282 

Description: 

If between 12 AM and 1 AM a user schedules a report through the Crystal Enterprise Java ePortfolio, the report instance’s next run 

time is scheduled 11 hours ahead. This behavior occurs only when reports are scheduled to run "Now" (immediately). 

For example, if a schedule for the option "Now" is submitted at 12:24 AM, the next run time will be 11:24 PM the same day. 

New Behavior: 

This problem is resolved and has been applied to the Java SDK core file (cecore.jar). 


ADAPT00301335 Patch ID: 36395145 

Description: 

When users export to CSV format from Crystal Reports or Crystal Enterprise, if the designated field delimiter character is in a field tha 

is being exported, the field is exported incorrectly. This problem can result in field misrepresentation, if the CSV file is used in 

applications (such as Microsoft Excel). 

The cause of the problem is that the field delimiter character fails to be doubled (or consistently recounted) when it appears in a field. 

The result is that the consumer of the separated values becomes confused over whether the field is ending. 

New Behavior: 

Delimiters that are used in exported fields are doubled when the file is exported, to prevent this problem. 


ADAPT00262235 Patch ID: 36112910 

Description: 

When users export a report, which contains subreports that use shared variables, to any record-based format (e.g.: Microsoft Excel, 

Text, etc.), the subreport prompts for the data source. Or, when exporting a successful instance of such a report through a viewer in 

Crystal Enterprise, the first export fails. 

The problem is that the cached variable state is not retrieved properly when exporting subreports to record-based formats. 

New Behavior: 

A new method of mapping formula states has been introduced for all record-based export formats. This problem is resolved.



ADAPT00297591 Patch ID: 36269387 

Description: 

Scheduled reports that use a custom database logon may fail. When that happens, the following error messages is displayed: 

"Information is needed before this report can be processed." 

New Behavior: 

A change has been made to correctly apply the custom logon information. 


This change must be enabled manually. To enable the change, apply the following command line switch on the Page Server and 

Report Job Server: 

-procReportOptions __forceApplyParamsAfterDBL 

This change takes affect only for reports that are scheduled after this fix has been applied. The change is not be applied to reports that 

were scheduled prior to this update. 

ADAPT00300441 Patch ID: 36329455 

Description: 

When refreshing a report with multiple parameters in the Active-X viewer, previously selected values are not cached and displayed. 

New Behavior: 



This new behaviour applies ONLY to the Active-X and Java viewers, and not the DHTML viewers. 

ADAPT00310733 Patch ID: 36400571 

Description: 

Reports fail to run if they contain extremely large number of records. 

New Behavior: 


ADAPT00325703 Patch ID: 36540077 

Description: 

Reports with over 40 subreports cannot be viewed in the Advanced DHTML viewer. 

New Behavior: 

The limits have been increased to 50 groups and 120 subreports per report. 

Server management



ADAPT00263175 Patch ID: 36537291 

Description: 

If users go to view a large report over Crystal Enterprise, the report may fail to display and the following error message may appear in 

the viewer: “Communication Error, Communication failed with all configured Web Component Servers because they are disabled or 

not currently running. If this problem continues, please contact the system administrator.” 

This problem is due to a limitation in the Windows' socket layer. When a failure in the Windows' socket layer occurs, many retries are 

made, which may cause the Web Component Server to allocate large amounts of memory. This memory allocation can lead to a slow o 

non-responding Web Component Server, and then result in the error message being displayed. 

New Behavior: 

A Change has been made to the Web Connector so that it will identify the communication error and make no more requests. 

In this case, a revised error appears in the web browser: “Internal Error in Web Component Server Connector; an internal error 

occurred preventing this request from completing successfully. If this error continues, please contact the system administrator.” 

In the application event log, the following error is reported in the wcsisapi.dll file: “The requested file can not be transferred from the 

WCS to the web server because its size exceeds the socket buffer size limit. Error: error number WSAENOBUFS.” 

ADAPT00317980 Patch ID: 36499941 

Description: 

If the auditing data cannot be contained due to length restrictions, the connection to the CMS is lost. 

New Behavior: 

If the auditing data cannot be contained in the field due to length restrictions it truncates the data, to maintain the connection to the 

CMS. 

Set Location 

ADAPT00300801 Patch ID: 36313174 

Description: 

A report that is migrated with the Data Source Migration Wizard may fail to migrate properly. 

That is, if the report contains a subreport that is based on a Dictionary that contains table aliases with spaces, the migrated report still 

contains links to the old dictionary file, rather than to the new Business View. 

The problem is that the report is not migrated in an order that prevents unexpected sharing. The function that adds tables from the 

Business View to the report is unable to distinguish between information from a table in the report and information from a table in a 

subreport. 

New Behavior: 

The function that adds tables to the report from the Business View is fixed to make copies of tables before it adds them to the report. 

Special fields


Special fields 

ADAPT00316312 Patch ID: 36432541 

Description: 

The functions named DataDate and DataTime are not updated to show the date of last refresh, when the PrintDateTime property is 

set. 

New Behavior: 


Templates 

ADAPT00290536 Patch ID: 36227296 

Description: 

When a report that has been created with Crystal Reports 8.5 is opened in Crystal Reports 10, all custom UFL formula values are set to 

"0." 

The cause of the problem is that formulas for constants are re-evaluated when a report is loaded. This behavior is independent of 

UFLs. 

New Behavior: 


Text 

ADAPT00253055 Patch ID: 35978911 

Description: 

Memo fields in subreports fail to export to text correctly. After export, the memo field is truncated and the line spacing in the text file i 

incorrect. 

New Behavior: 


ADAPT00281243 Patch ID: 36174419 

Description: 

Values for on-demand formulas may be inconsistent with values for print-time formulas. This problem may occur when users export 

or schedule reports to a Text format. 

The cause of the problem is that records are not cycled when users go from the Details section to the Group Footer section, and then 

make changes to a formula within the Group Footer section. The print-time formulas become re-evaluated; however, the on-demand 

formulas retain their state. That inconsistency may cause incorrect values in the export, because the export relies on the print-time 

formula values. 

New Behavior: 

On-demand print-time formulas are forced to be re-evaluated when print-time formulas are re-evaluated.


Text 

ADAPT00332936 Patch ID: 36535175 

Description: 

When a report is exported to Tab-Separated Text format, fields that contain more than 255 characters have a blank line and carriage 

return after the corresponding row in the TTX file. 

An additional line and carriage return is commonly added to objects for export to plain Text format when the text object is considered 

too long for one line (greater than 255 characters). The cause of the problem is that the same logic has been applied to Tab-Separated 

TTX files, where an extra line and carriage return is not necessary. 

New Behavior: 

The maximum number of characters that an object must contain before additional lines are added has been increased to 64 thousand 

characters. 


Note that if a report object contains more than 64 thousand characters (for example, in a memo field), additional blank lines may be 

added when the report is exported to Tab-Separated Text format. 

Text objects 

ADAPT00100333 Patch ID: 36502355 

Description: 

Reports that are created in Crystal Reports version 8.5, and which contain text boxes with the "Can Grow" feature enabled, may 

incorrectly shrink to fit the contents of the text box. That problem occurs when reports are viewed in Crystal Reports or Crystal 

Enterprise versions 9 or 10. 

New Behavior: 

Text boxes that have the "Can Grow" enabled either retain their originally specified size or grow larger if needed. 

ADAPT00305768 Patch ID: 36325908 

Description: 

In Crystal Reports 10, the functionality of snapping guidelines to the baseline of text in text objects does not function correctly. 

New Behavior: 

This problem is resolved. The functionality of guidelines works as it has in previous versions of Crystal Reports. 


ADAPT00273727 Patch ID: 36198180 

Description: 

When the Access Level for the Everyone Group is set to "No Access," and users log on to ePortfolio as a non-Administrator, an error 

message appears: "CrystalEnterprise10.FW_InfoObjects.1 '0x80042A37' 

Item 1 was not found in the collection. line: 6070." 

New Behavior: 

This is resolved. 




ADAPT00301245 Patch ID: 36275473 

Description: 

Some of the functions that control or access account information in the Java SDK for Crystal Enterprise 10 fail to return the correct 

value. For example, getRole() returns the wrong value. 

New Behavior: 


Verify 

ADAPT00288370 Patch ID: 36307487 

Description: 

When users create a report against an ACT! 3 (2000) database that contains user-defined fields, the following error may be displayed 

when the report is processed: "Crystal Reports: One or more fields could not be found in the result set. Use the verify Database to 

update the report." 

New Behavior: 


Visual Linking 

ADAPT00292793 Patch ID: 36227009 

Description: 

The Visual Linking Expert in Crystal Reports 10 fails to maintain table arrangements that are designed in the Visual Linking Expert of 

Crystal Reports 9. 

New Behavior: 

The Visual Linking Expert maintains backwards-compatibility with Crystal Reports 9. 


ADAPT00311260 Patch ID: 36447028 

Description: 

When the PageServer is used to set the .NET viewer's ReportSource property for reports that prompt for database logins and 

parameters, every request from the WebFormViewer forces the PageServer to call the database. For example, when users navigate to a 

page, PageServe calls the database. 

New Behavior: 

This problem is resolved. Once a report has been viewed, every request from the WebFormViewer will reuse the saved data of the 

original report that was ran by the PageServer.



ADAPT00317570 Patch ID: 36395349 

Description: 

When users set a ReportSource in a Crystal Reports .Net windows application, the Design Time Server agent opens TCP port and sets 

it to a listening state. The problem is that an open TCP port can become a security issue. 

New Behavior: 

The function call that opens the TCP port is removed from the Design Time Server agent. Removal of the function call does not affect 

other operations. 

Web Applications 

ADAPT00306237 Patch ID: 36429924 

Description: 

When the Report Add Web Part of the Crystal Enterprise Microsoft Sharepoint 2003 Kit is used to view a report, the group name field 

(set to "can grow") adopts the default color of the page, rather than adhere to the custom formatting or stylesheet settings. 

New Behavior: 

This problem is resolved. The style attribute of span tag is used to perform formatting for hyperlinks, titles, and so on. This method 

shields .NET Viewer styles from externally-defined styles.


ADAPT00182786 Patch ID: 35511145 

Description: 

In a clustered environment, during an instance cleanup, sometimes the root output file store directory is automatically deleted. 

New Behavior: 

A check has been added to the FRS remove function to return an error when the client tries to remove the root FRS directory. The error 

prevents root directories from being automatically deleted. 

ADAPT00261058 Patch ID: 36086029 

Description: 

Cached dictionary and Infoview byte streams fail to be exposed. 

New Behavior: 

The Crystal Print Engine is updated to expose cached dictionary and Infoview byte streams. 

ADAPT00264516 Patch ID: 36056296 

Description: 

When updating the Windows Active Directory administration settings in the Crystal Management Console, while invalid mapped 

Windows Active Directory groups exist, a generic "Internal Error" is thrown. 

New Behavior: 

The generic error has been replaced with a more detailed message, explaining that the existing mapped groups are invalid. 

ADAPT00275369 Patch ID: 36134644 

Description: 

When users combine two or more Business View Manager windows (for example, Object Explorer, Property Browser, and so on) into a 

single window that is divided into tabs, the window will disappear if a user resizes it. 

The problem is that certain variables are not initialized correctly in the viewer control bar. 

New Behavior: 


ADAPT00276659 Patch ID: 36137546 

Description: 

The Business View Manager is unable to connect to Java Bean data sources, even when the appropriate registry settings are in place. 

New Behavior: 



ADAPT00278844 Patch ID: 36166786 

Description: 

When Crystal Reports or the Business View Manager is run on Microsoft Windows Server 2003, the application may terminate 

abruptly if the user attempts to view the tooltip for a Command object in the Repository Explorer. 

This problem occurs when the Description of the Command object contains too many characters. The buffer overrun is too small. 

New Behavior: 

A buffer overrun is fixed to resolve this problem. 


ADAPT00249447 Patch ID: 36050043 

Description: 

BLOB images in a report degrade in quality after they are exported to PDF. 

New Behavior: 


All Viewers 

ADAPT00215143 Patch ID: 35857639 

Description: 

While browsing or previewing reports, the (Java SDK) getHtmlContent method returns empty pages. 

New Behavior: 



To enable this solution, the isBestFitPage property must be set to True and the width and height settings for the viewer must be smalle 

than the width and height of the report. 

Chart 

ADAPT00256752 Patch ID: 36085037 

Description: 

When users add an "Add" summary before choosing a group for a chart on a report, the chart fails to display and a dialog box appears 

that cannot be closed. 

New Behavior: 


Charting


Charting 

ADAPT00219958 Patch ID: 35849765 

Description: 

The series labels of 3D Riser and 3D Surface charts are either overlapping or out of position when rotated, and they are longer than 

usual. The cause of the problem is that the text on the X or Y-axis of a 3D chart is rotated around the wrong point. 

New Behavior: 

The text rotates from the top left or top right corner, to fix the problem. 

COM SDK 

ADAPT00220925 Patch ID: 35844117 

Description: 

When a report is based off a native connection to Oracle, performance of the Verify Database function is degraded. This is because 

Crystal sends to Oracle a SELECT Statement in OCI_DESCRIBE_ONLY mode that contains an empty WHERE clause. 

New Behavior: 

A WHERE clause of "0=1" has been added to the end of the Verify Database query that is sent to Oracle. That results in reduced 

overhead and improved performance. 

CRW designer 

ADAPT00230597 Patch ID: 35919735 

Description: 

Fields that share the same name, but come from different tables, are indistinguishable from one another in the Available fields dialog. 

New Behavior: 

A variable has been added that allows the application to show either table.field or just field, so that one field may be distinguished 

from another, when two fields share the same name. 


To enable this functionality, users must edit servermain.csp, and then change the value of alwaysShowFullName to True. 

ADAPT00250579 Patch ID: 35946675 

Description: 

The report designer hangs while opening and refreshing a report that is based on a native Btrieve connection that contains linked 

string fields. However, if the report is converted to use ODBC instead of a native connection, then the report designer refreshes withou 

error. 

The property for the native connection causes the problem. If the linked string field has been given a defined size, the string is not 

copied into the native property. 

New Behavior: 


CSP Eportfolio



ADAPT00228327 Patch ID: 36027570 

Description: 

An error message is thrown when a report is scheduled in ePortfolio and the filters for that report have been modified. The error 

message reads: "There was an error retrieving data from the server: Property SI_PROCESSINFO.SI_GROUP_FORMULA must be 

retrieved at Query time for this method to work properly." This error does not appear in the Crystal Management Console. 

The problem is in the dll that handles importing. 

New Behavior: 

The importing dll has been fixed to correct this behavior. 

Data Explorer 

ADAPT00217754 Patch ID: 36112659 

Description: 

When a report that is based on a command is published to Crystal Enterprise and previewed, an error message is returned, if the 

database logon information is changed. The error message is: "The table could not be found." 

New Behavior: 

Crystal Enterprise allows users to preview the report when database logon information has changed. 


This fix works only between the same database drivers. For example, the database driver cannot be changed from ODBC to native 

Oracle, because the Command syntax will be different. 

Data Source 

ADAPT00253682 Patch ID: 36022963 

Description: 

The Crystal Reports ODBC driver does not recognize the Data Direct drivers when they are branded with different prefixes. 

New Behavior: 

New registry subkeys enable the ODBC driver to support other branded Data Direct drivers. 


The partial driver name (the first 4 or 5 characters) must be added as a value to the corresponding string. For example, the value will 

be "btor" for a custom branded driver named "btor819.dll," which must be added to the "DataDirect Oracle drivers" subkey. 

ADAPT00263063 Patch ID: 36040887 

Description: 

In Crystal Reports 10, when connecting to Progress 9.1d database through ODBC, the error message, "Unknown Query Engine Error" 

appears. 

This occurs because the ODBC driver does not support a feature that has been removed. The removed feature has no bearing on any 

user tasks. 

New Behavior: 

The error message has been removed from this function.


Designer 

ADAPT00264446 Patch ID: 36057048 

Description: 

Reports may take a long time to load, if they are strongly-typed in .NET. This is because database connections on strongly-typed 

reports are tested on open code, if the report is not cached. This extends the report loading time. 

New Behavior: 

Database connections on strongly-typed reports are no longer tested on open code. 

ADAPT00265488 Patch ID: 36039616 

Description: 

When migrating a ReportDocument object, with an ADO.NET DataSet, to have it run on a RAS 10 server, an "Invalid Pointer" error 

may occur. 

New Behavior: 



ADAPT00260923 Patch ID: 36031352 

Description: 

When a user deploys a report into Crystal Enterprise 10, after changing printer settings, changes made to the settings are lost. The 

settings revert to the default settings: page orientation is portrait, and paper size is letter size. 

New Behavior: 



ADAPT00221932 Patch ID: 35838128 

Description: 

When the Create Group Tree option is cleared in Crystal Reports 9 and the report is published to CE, the DHTML viewer shows a 

blank area for the group tree, rather than no area at all. 

New Behavior: 

The Group Tree creation flag is checked each time the viewer needs to create the group tree. If the option is disabled, the group tree is 

not displayed and the Toggle Group Tree button is disabled. 

Document publishing



ADAPT00261949 Patch ID: 36030582 

Description: 

When users publish reports from a client machine, which has only the Publishing Wizard installed, to a remote CE 10 Server, which 

has Discussions installed, an error is returned. The error is as follows: "Unable to determine what objects can be published. Check that 

plugins are correctly installed. The Wizard cannot continue. Press OK to close this application." 

The cause of the problem that the Publishing Wizard retrieves a list of plugins from the CMS and determines whether they are 

installed locally. If they are not installed locally, the Publishing Wizard throws a fatal error. 

New Behavior: 


Filters 

ADAPT00222882 

Description: 

Patch ID: 35939640 

The Filters dialog box in Crystal Reports is unable to display complex filters, such as selection formulas that use the CurrentDate 

function, in reports that are viewed in Ad Hoc. 

This problem is caused by a limitation in the Report Application Server (RAS). 

New Behavior: 

The Filter dialog box in Crystal Reports has been modified to include an edit box, where complex filters are displayed. 

Installation 

ADAPT00230961 Patch ID: 36050368 

Description: 

Generating new .NET assemblies from COM objects, which reference ISReport in their interface, results in a C# compilation error. 

New Behavior: 


Licensing 

ADAPT00250675 Patch ID: 35971814 

Description: 

Reports that are created in the OEM version of Crystal Reports cannot be published to Crystal Enterprise, even when operating within 

the limits of allowable master reports. 

The reason for this is that InfoStore incorrectly counts language reports as master reports. 

New Behavior: 

The InfoStore only counts as master reports those that have had their SI_MAINTAIN_LICENSE_INFO property set to true. 

Object management



ADAPT00262817 Patch ID: 36016747 

Description: 

Reports that use a custom database may throw the following error message: "The database logon information for this report is either 

incomplete or incorrect." That occurs when a report is based on OLEDB, and it uses the Custom Database information in the CMC 

with the default table prefix. 

The cause of the problem is that the Print Engine restricts that type of custom database information. 

New Behavior: 


Object model 

ADAPT00214813 Patch ID: 35907913 

Description: 

The cr90devwin_en.zip (10/9/03) patch causes an error in date fields. The Report Designer Component does not properly compare 

date fields to a hard-coded value of 0/0/0 12:00:00 AM, when connecting through OLEDB or ODBC. The date is shown as {ts 

'-4714-12-31 00:00:00'}; it should be shown as {ts '1899-12-30 00:00:01'}. This error exists in V10 too. 

The cause of the problem is that the Report Designer Component compares DateTime with the same null value. 

New Behavior: 

This problem is resolved, for versions 9 and 10. 

Open Ad Hoc data source 

ADAPT00258554 Patch ID: 35995820 

Description: 

When users work with Crystal Reports in Ad Hoc and select ODBC as the data source, Internet Explorer hangs intermittently. 

New Behavior: 


Parameters 

ADAPT00230350 Patch ID: 36059993 

Description: 

The Crystal Reports Designer returns a General Protection Fault (GPF) when parameters are deleted from the Field Explorer. 

New Behavior: 

The mechanism of validating parameters is improved, and no GPF occurs when parameters are deleted from the Field Explorer. 

Platform .NET controls


Platform .NET controls 

ADAPT00264483 Patch ID: 36025559 

Description: 

In a Crystal Reports 10 .NET webform application, once the toolbar is set to be hidden (its "visible" property has been set to False), it 

cannot be reset to be visible again. 

New Behavior: 



ADAPT00253783 Patch ID: 35953443 

Description: 

When using the RAS SDK (version 9.0) to set the table location for a subreport in a .Net application, the following error appears: 

"Invalid Table Number." This error occurs after applying a dtsagent.dll version 9.2.2.483 or later. This is not a problem in version 10. 

The cause of the problem in version 9.0 is that the RAS SDK checks the fully qualified table name of the subreport against the 

unqualified table name of the subreport. This behavior was implemented as a fix to ADAPT 210483. 

New Behavior: 

This problem is resolved and remains a fix for ADAPT 210483. 

For the Report Application Server version 10, this fix is included to prevent this error from occurring under different circumstances. 


Partially qualified table names in the subreport may not map correctly when set in code. It is suggested to use either fully qualified 

table names or unqualified table names. 

ADAPT00266751 Patch ID: 36039575 

Description: 

Reports that contain System.Guid DataType fields, and that are based on ADO.NET DataSets, return an error or fail to display data 

when they are run on a RAS server. 

New Behavior: 


ADAPT00269777 Patch ID: 36169524 

Description: 

Database logon information fails to propagate correctly to subreports. That is, if the logon info is applied from a table in the main 

report, the logon information will not propagate to the tables in the subreports. Similarly, if the data source is set from the main report 

document, the data source will not propagate to subreports. 

New Behavior: 

If a table's connection information matches connection information for the current table, the logon information to the table is correctly 

applied, whether the table is in the main report or a subreport.



ADAPT00273670 Patch ID: 36163993 

Description: 

When a backslash character ("\") in a parameter is appended to a URL, the backslash is lost when a user attempt to print through the 

ActiveX Print Control. Then, the following error appears: "Crystal Print Control. A communication error occurred. Printing will be 

stopped." 

The cause of the problem is that the query string is not encoded and, as a result, the backslashes are truncated. 

New Behavior: 

The URL is properly encoded. This problem is resolved. 


ADAPT00258928 Patch ID: 36002145 

Description: 

In Crystal Enterprise 10, objects that are marked as SI_HIDDEN_OBJECT in the APS cannot be returned when queried. 

The cause of the problem is that the SI_HIDDEN_OBJECT!=1 constraint is always appended to the function that generates the implicit 

constraints. To have objects returned when queried, the InfoStore should ensure that the constraint is removed. 

New Behavior: 

The InfoStore only adds this constraint when the SI_HIDDEN_OBJECT property is not explicitly specified in the query. 

Portal 

ADAPT00229571 Patch ID: 36093782 

Description: 

If Crystal Enterprise WCS and Windows IIS are configured to use Windows NT authentication for single sign-on, and the Crystal 

Enterprise ActiveX viewer is used to save Crystal Analysis reports to Crystal Enterprise, an error is thrown. As a result, the view is not 

saved. 

The cause of the problem is that the NT authentication logon token expires every 2 minutes. When the Crystal Enterprise session has 

been inactive longer than this time, saving the CAP view through the ActiveX Viewer causes the error. That is, the request that is sent 

through the WCS, to save the view a second time, is malformed; the malformed request causes the error. (The request is only made aft 

the token expires.) 

New Behavior: 

To prevent the request from being malformed, the request sent through the WCS to save the view a second time is no longer recreated 

Instead, the request replaces the Windows NT credentials from the first request and sends it again. 

Portal Launchpad/Sample/Tools 

ADAPT00219874 Patch ID: 36163217 

Description: 

The link to "Preferences Manager" in the Crystal Launchpad is broken. 

New Behavior: 


Push Down


ADAPT00176367 Patch ID: 35687442 

Description: 

When viewing an ADO report over the RAS COM SDK, the data in the BLOB fields fail to appear, and are left blank. No error message 

is displayed to alert the user to this problem. 

New Behavior: 


ADAPT00253711 Patch ID: 36044169 

Description: 

In Crystal Reports 9, when users select the "Use Indexes or Server for Speed" report option and place an asterisk (*) as a wildcard in 

the selection formula, no records are returned. This only occurs for reports that are based on Btrieve data sources. 

New Behavior: 

The driver is fixed to support this feature. 

ADAPT00267833 Patch ID: 36053024 

Description: 

When a report uses chr(255) in its selection formula, the selection formula fails when reporting from a Btrieve data source with native 

connectivity. 

New Behavior: 

A change has been made to allow for this functionality, which is controlled by a registry subkey. The new behavior is set to True by 

default. 

Query Builder 

ADAPT00262459 Patch ID: 36020519 

Description: 

When users report off a DB2 data source, Crystal Reports generates incorrect SQL for reports that contain Date type fields in the 

selection formula. This error reduces performance on the DB2 query. 

New Behavior: 


ADAPT00274463 

Description: 

Patch ID: 36163551 

Users are unable to create reports that are based on Ingres 2.6 databases. 

To report off an Ingres 2.6 database, users need to use the JDBC database driver in Crystal Reports. 

New Behavior: 

Support for the Ingres 2.6 database is added to the JDBC database driver. 


Because Ingres databases access metadata in a way that is similar to DB2, you must set the GenericJDBCDriverBehavior field in the 

CRDB_JavaServer.ini to "DB2." 

Report processing



ADAPT00266633 Patch ID: 36106907 

Description: 

When using a text box with the "Can Grow" option selected, if the text box contains a line break, the PEGetText function removes the 

line break. 

New Behavior: 


ADAPT00268544 Patch ID: 36049624 

Description: 

Any report that was created in Crystal Reports 9, which uses the PeopleSoft Solution Kit, will fail to load the crdb_p2spsqry.dll when 

it is refreshed in Crystal Reports 10. 

New Behavior: 


ADAPT00281799 Patch ID: 36115350 

Description: 

When reporting from a command object in a report, when the report field names in the SQL statement are built off a parameter, and th 

current data source is not the default data source (for example, the custom database properties were changed on the Database tab in 

the Crystal Management Consol), the report fails to be viewed or published. 

The problem occurs because, under those circumstances, the report uses parameters as part of the field names in the SQL statement. 

New Behavior: 



This fix works only between the same database drivers. For example, the database driver cannot be changed from ODBC to native 

Oracle, because the Command syntax will be different. 

Scheduling destination 

ADAPT00232595 Patch ID: 36028437 

Description: 

When users schedule within Crystal Enterprise with a Generic/Text Only Printer Driver, the following error appears: "Invalid printer 

specified." When printing to the same driver from Crystal Reports, no print job is sent to the printer spool. 

New Behavior: 





ADAPT00258360 Patch ID: 35952645 

Description: 

When users click the "New Report" option in ePortfolio and select an existing secure Native DB2 report as the data source, a looping 

logon ensues. 

New Behavior: 


ADAPT00265902 Patch ID: 36022874 

Description: 

When two users export a report at roughly the same time (the same report or different reports), using the same file format in two 

separate browsers, one user will receive an error message “HandleCrystalEvent Failed, Unable to retrieve Object, File I/O error …”. 

This error happens for CE 9.0 and later. 

The cause of the problem is that one of the CE components in the web server creates a single garbageURL temp file for every export 

format. When two exports occur within the same time frame, the first export successfully writes to the garbageURL temp file; however 

the second export is unable to write to the same garbageURL temp file. Therefore, that export is rejected. 

New Behavior: 

The component creates a unique temp file for every export request that is sent to the web server. 

SetUp 

ADAPT00232280 Patch ID: 36085070 

Description: 

When the default tab is set to "ReportOpening" in AdHoc, the application hangs. 

New Behavior: 


Summaries 

ADAPT00227730 Patch ID: 36020578 

Description: 

For reports with multiple groups that have summaries using TopN selection, the inner most group always returns values of 0%. This 

occurs when the "Show as a Percentage of" and "Perform Grouping on Server" options are enabled. 

New Behavior: 


System configuration


System configuration 

ADAPT00260900 Patch ID: 36013705 

Description: 

When two or more Event Servers are busy and one of them is stopped, the other Event Servers fail to process their own reports and ru 

their jobs. 

On the transport layer, only one listener object (the FAT listener object) registers with each Event Server. When an Event Server shuts 

down, it performs a disconnect method. 

The disconnect method prevents the listener from receiving future event notifications-- for all Event servers. This affects Event Servers 

that are still running. 

New Behavior: 

The component has been fixed so that when more than one Event Server is busy, the disconnect method will not trigger when an Even 

Server is stopped. 

Usability 

ADAPT00049226 Patch ID: 36010853 

Description: 

When using Windows NT 4.0 to view reports that use the ActiveX Viewer, once the viewer has been downloaded, the following error 

appears: "The ActiveX Viewer is unable to create its resource objects." 

New Behavior: 



ADAPT00188226 Patch ID: 35524063 

Description: 

When a user logs on to the Crystal Enterprise environment using Windows Active Directory authentication, the logon fails when the 

Active Directory user belongs to many Active Directory groups. 

New Behavior: 

This occurred when the token returned to Crystal Enterprise from Active Directory was greater than 4k in size. A change has been 

made to allow a larger token to be received, therefore allowing the logon to succeed. 

Visual Linking 

ADAPT00265936 Patch ID: 36072499 

Description: 

When two tables are linked to one another, the error message "The table does not exist in the document" appears, if one 

or both of the table names contain an underscore. 

The cause of the problem is that the alias for the table name fails to be returned. 

New Behavior: 


Registry Keys/ Subkeys 

ADAPT00005184 Patch ID: 38055491 

HKEY_CURRENT_USER\Software\Business Objects\Suite 11.0\Crystal Reports\Export\Text\SuppressTrailingNewlines 

Subkey Type: DWORD 

Created by Hot Fix Installation 

Default Value: 0 

Recognized Values: 0; 1 

HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Crystal Reports\Export\Text\SuppressTrailingNewlines 





HKEY_CURRENT_USER\Software\Crystal Decisions\9.0\Crystal Reports\Export\TextExport\SuppressTrailingNewlines 




Recognized Values: 0;1 

HKEY_LOCAL_MACHINE\Software\Business Objects\Suite 11.0\Crystal Reports\Export\Text\SuppressTrailingNewlines 





HKEY_LOCAL_MACHINE\Software\Crystal Decisions\10.0\Crystal Reports\Export\Text\SuppressTrailingNewlines 





HKEY_LOCAL_MACHINE\SOFTWARE\Crystal Decisions\9.0\Crystal Reports\Export\TextExport\SuppressTrailingNewlines 





ADAPT00145285 Patch ID: 36432493 

[HKLM or HKCU]/Software/Crystal Decisions/10.0/Crystal Reports/Export/PDF/ForceLargerFonts 




Recognized Values: 0,1 

ADAPT00154211 Patch ID: 35282156 


Subkey Type: STRING 


Default Value: No 

Recognized Values: Yes, No

ADAPT00180472 Patch ID: 35499025 



Created by Software 


Recognized Values: Yes; No 



Created by Software 













ADAPT00216638 Patch ID: 35830058 

HKEY_LOCAL_MACHINE\SOFTWARE\Crystal Decisions\10.0\Enterprise\Auth 

Plugins\secWinAD\UseFQDNForDirectoryServers 



Default Value: False 

Recognized Values: True;False 

HKEY_LOCAL_MACHINE\SOFTWARE\Crystal Decisions\8.5\Enterprise\Auth Plugins\secWinAD\UseOnlyFQDN 



Default Value: False 

Recognized Values: True;False;0;1 

HKEY_LOCAL_MACHINE\SOFTWARE\Crystal Decisions\9.0\Enterprise\Auth Plugins\secWinAD\UseOnlyFQDN 




Recognized Values: 0;1;True;False

ADAPT00226405 

HKEY_LOCAL_MACHINE\Software\Crystal 

Patch ID: 36660845 

Decisions\10.0\Components\DHTMLViewer\EncodeHTMLForSingleLineFieldObjects 



Default Value: Yes 


HKEY_LOCAL_MACHINE\Software\Crystal Decisions\10.0\Crystal 

Reports\Export\HTML\EncodeHTMLForSingleLineFieldObjects 




Recognized Values: Yes; no 

HKEY_LOCAL_MACHINE\Software\Crystal Decisions\9.0\Crystal 

Reports\Export\HTML\EncodeHTMLForSingleLineFieldObjects 




Recognized Values: Yes; no 

HKEY_LOCAL_MACHINE\Software\Crystal Decisions\9.0\Report App\Viewer\EncodeHTMLForSingleLineFieldObjects 




Recognized Values: Yes; No;

ADAPT00253682 Patch ID: 36022963 

HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Crystal Reports\Database\ODBC\DataDirect DB2 drivers 

Subkey Type: 

Default Value: 

STRING 


Recognized Values: 

HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Crystal Reports\Database\ODBC\DataDirect Informix drivers 

Subkey Type: 


STRING 



HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Crystal Reports\Database\ODBC\DataDirect Microsoft drivers 

Subkey Type: 


STRING 



HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Crystal Reports\Database\ODBC\DataDirect Oracle drivers 

Subkey Type: 


STRING 



HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Crystal Reports\Database\ODBC\DataDirect Other drivers 

Subkey Type: 


STRING 



HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Crystal Reports\Database\ODBC\DataDirect Sybase drivers 

Subkey Type: 


STRING 



HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Crystal Reports\Database\ODBC\DataDirect Text drivers 

Subkey Type: 


STRING 



HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Crystal Reports\Database\ODBC\DataDirect XML drivers 

Subkey Type: 


STRING 



HKEY_CURRENT_USER\Software\Crystal Decisions\9.0\Crystal Reports\Database\ODBC\DataDirect DB2 drivers 

Subkey Type: 


STRING 



HKEY_CURRENT_USER\Software\Crystal Decisions\9.0\Crystal Reports\Database\ODBC\DataDirect Informix drivers 

Subkey Type: 


STRING 


Recognized Values:

HKEY_CURRENT_USER\Software\Crystal Decisions\9.0\Crystal Reports\Database\ODBC\DataDirect Microsoft drivers 

Subkey Type: 


STRING 



HKEY_CURRENT_USER\Software\Crystal Decisions\9.0\Crystal Reports\Database\ODBC\DataDirect Oracle drivers 

Subkey Type: 


STRING 



HKEY_CURRENT_USER\Software\Crystal Decisions\9.0\Crystal Reports\Database\ODBC\DataDirect Other drivers 

Subkey Type: 


STRING 



HKEY_CURRENT_USER\Software\Crystal Decisions\9.0\Crystal Reports\Database\ODBC\DataDirect Sybase drivers 

Subkey Type: 


STRING 



HKEY_CURRENT_USER\Software\Crystal Decisions\9.0\Crystal Reports\Database\ODBC\DataDirect Text drivers 

Subkey Type: 


STRING 



HKEY_CURRENT_USER\Software\Crystal Decisions\9.0\Crystal Reports\Database\ODBC\DataDirect XML drivers 

Subkey Type: 


STRING 


Recognized Values:

ADAPT00256797 Patch ID: 36058639 

HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Crystal Reports\Export\Excel\ColumnWidthBaseArea 





HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Crystal Reports\Export\Excel\ColumnWidthGroupNumber 




Recognized Values: 0 

HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Crystal Reports\Export\Excel\PageAreaExportType 




Recognized Values: 0,1,2,3 

HKEY_LOCAL_MACHINE\Software\Crystal Decisions\10.0\Crystal Reports\Export\Excel\ColumnWidthBaseArea 





HKEY_LOCAL_MACHINE\Software\Crystal Decisions\10.0\Crystal Reports\Export\Excel\ColumnWidthGroupNumber 





HKEY_LOCAL_MACHINE\Software\Crystal Decisions\10.0\Crystal Reports\Export\Excel\PageAreaExportType 




Recognized Values: 0,1,2,3 

ADAPT00267833 Patch ID: 36053024 

HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Crystal Reports\Database\TranslateDOSStrings 





ADAPT00296999 Patch ID: 36260025 

HKCU\Software\Crystal Decisions\10.0\Crystal Reports\Export\Excel\SimplifyPageHeader 




Recognized Values: Yes, No 

HKLM\Software\Crystal Decisions\10.0\Crystal Reports\Export\Excel\SimplifyPageHeader 




Recognized Values: Yes; No

ADAPT00297400 Patch ID: 36361557 

HKEY_CURRENT_USER\Software\Business Objects\Suite 11.0\Crystal 

Reports\DatabaseOptions\"MergeConnectionProperties" 




Recognized Values: Yes/No 

ADAPT00298073 Patch ID: 36250179 

HKEY_LOCAL_MACHINE\SOFTWARE\Crystal Decisions\10.0\Enterprise\Auth Plugins\secWinAD\UseDCsForSite 





ADAPT00300421 Patch ID: 36255583 

HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Crystal Reports\Database\ORACLE\UseOSLocaleForConversion 




Recognized Values: Yes / No 

ADAPT00306619 Patch ID: 36369742 

HKEY_LOCAL_MACHINE\Software\Crystal Decisions\10.0\Crystal Reports\Export\Excel\MaintainRelativeObjectPosition 





ADAPT00307674 Patch ID: 36368811 

HKEY_LOCAL_MACHINE\SOFTWARE\Crystal Decisions\10.0\Enterprise\Auth Plugins\secLDAP\QueryTimeout 




Recognized Values: >0 

HKEY_LOCAL_MACHINE\SOFTWARE\Crystal Decisions\9.0\Enterprise\Auth Plugins\secLDAP\QueryTimeOut 




Recognized Values: >0 

ADAPT00311604 Patch ID: 36414323 

HKEY_LOCAL_MACHINE\SOFTWARE\Crystal Decisions\10.0\Crystal Reports\Database\useIntegratedSecurity 



Default Value: no 

Recognized Values: no;yes 

ADAPT00321346 Patch ID: 36594648 

HKEY_LOCAL_MACHINE/SOFTWARE/Crystal Decisions/10.0/Crystal Reports/Export/Excel/UseFormatInDataOnly 

Subkey Type: 


STRING 

Created by User 

Recognized Values: Yes;No

ADAPT00336729 Patch ID: 36639838 

HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Crystal 

Reports\DatabaseOptions\PreventDrillDownToSuppressedDetailArea 

Subkey Type: 


STRING 


Recognized Values: YES,NO 

ADAPT00342840 Patch ID: 36626887 

HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Crystal Reports\SavedData\ComplexScriptSupport 





ADAPT00353670 Patch ID: 36758432 

HKEY_LOCAL_MACHINE\SOFTWARE\Crystal Decisions\10.0\Crystal Reports\FormatOptions\ThinningOutPageStartInfo 





ADAPT00364621 Patch ID: 37129394 

HKEY_LOCAL_MACHINE\SOFTWARE\Crystal Decisions\10.0\Crystal 

Reports\DatabaseOptions\VerifyStoredProceduresOnSetLocation 






Reports\DatabaseOptions\VerifyStoredProceduresOnSetLocation 





ADAPT00372600 Patch ID: 36871724 

HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Components\ActiveX Viewer\DisplayPrinterInfo 

Subkey Type: 


DWORD 


Recognized Values: 0, 1 

ADAPT00435671 Patch ID: 37514972 

HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Crystal Reports\Database\Btrieve\DoNotPushDownSorting 




Recognized Values: Yes; No

ADAPT00443173 Patch ID: 37480917 

HKEY_CURRENT_USER\Software\Business Objects\Suite 11.0\Crystal Reports\Export\BitMapMagnifDenominator 





HKEY_CURRENT_USER\Software\Business Objects\Suite 11.0\Crystal Reports\Export\BitMapMagnifNumerator 





HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Crystal Reports\Export\BitMapMagnifDenominator 





HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Crystal Reports\Export\BitMapMagnifNumerator 



Default Value: dword:00000060 


ADAPT00522167 Patch ID: 38038839 

HKEY_CURRENT_USER\Software\Business Objects\Suite 11.0\Crystal Reports\Export\Text\Force255TwipLineHeight 





HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Crystal Reports\Export\Text\Force255TwipLineHeight 





ADAPT00572795 Patch ID: 38560319 

/crystal/data/.crystal/registry/software/crystal decisions/10.0/crystal reports/database/AvoidEmptyPasswordLogon 




Recognized Values: Yes;No

ADAPT00587101 Patch ID: 38555146 

HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.0\Crystal 

Reports\FomatOptions\IgnoreSharedVarStateInLinkedSubRpt 





HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.5\Crystal 

Reports\FormatOptions\IgnoreSharedVarStateInLinkedSubRpt 

Subkey Type: 


STRING 




Reports\FormatOptions\IgnoreSharedVarStateInLinkedSubRpt 

Subkey Type: 


STRING 



ADAPT00602585 Patch ID: 38629636 

HKEY_LOCAL_MACHINE\SOFTWARE\Crystal Decisions\10.0\Components\DHTMLViewer\ExportAsAttachment 



Default Value: yes 

Recognized Values: yes, no

CE10WIN_EN_SP6

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