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Chapter 1.<br />
How to Handle Defective Returns<br />
Overview<br />
Receiving Defective<br />
Scanners<br />
from Customers<br />
Verifying problems &<br />
poceeding necessary tests<br />
Functioning NG<br />
Analyzing possible<br />
malfunction causes<br />
Functioning NG<br />
Deciding & proceeding<br />
the rectification methods<br />
Replacing necessary<br />
defective parts<br />
Functioning OK<br />
Proceeding tests<br />
to verify if the scanner is<br />
founctioning normally<br />
Functioning OK<br />
Return the scanners with<br />
proper repackaging to customers