DOCUMENTATION PATRIMONIAL - Fiscus.fgov.be

© Alain Van de Maele
P A T R I M O N I A L
DOCUMENTATION

Brasschaat © REgie der gebouwen

Foreword
The reform within the FPS Finance, known as Coperfin, which started many years ago continues its
inevitable way. The Patrimonial Documentation is thoroughly reorganized, it introduces new work
methods and becomes familiar with new computer tools. It is a long-winded work but at which price?
Our Administration has about 6.000 staff members. Most of them work in decentralized operational
services. Needless to say that they are the ones who daily experience on the field, at close quarters, the
modernization and all its radical changes; I would even state that they are the heart of our organization
and that it is essential, after this time which seems endless, to feel the pulse of the organization! So, it is
their point of view, their critical voice, which can be heard in the pages of this report. It is all balanced
of course and always with a certain reserve which is necessary towards an authority. However, bitterness
and disillusion appear, between the lines, as well as a lot of goodwill. It is clear that the reduction of the
staff was cruelly felt and the new tools, which were expected, were delayed. A modernization, yes of
course, but awaiting the installation of the whole technology which goes together with it, it is essential to
assure the daily work with the available means and to provide to the citizens the service they require. That
is, exactly and rightly, one of the main motives of all these changes. And if, internally, the organization
suffers, the citizen as for him, must indisputably appreciate the new attitude that has control over all our
actions. So, I am particularly proud to notice that the civil servants of the Patrimonial Documentation
consider it more than ever an honour to accomplish conscientiously their tasks, despite the discomfort of
a reform which is not completely finished. Besides, I seized the opportunity of this forum to thank them, to
say that I understood their requests and also to assure them of my complete support. Among these pages,
illustrated by various buildings which house our services, you will discover their opinions, and the results
of their work through our statistics.
Enjoy your reading,
Daniel De Brone
General Administrator

The General Administration of the Patrimonial Documentation
General Administrator
Services of the
general Administrator
Staff departments
operational Expertise
& support
operational
Coordination and
communication
Administrations
Surveys &
Valuations
Legal
Security
patrimonial
departments
Collection &
Exchange of
information
non-fiscal
Recovery
operational Services
SECAL

The Branches, new administrative districts
Introduction The central idea: rationalizing The first steps
When it started in 2001, the Coperfin reform
showed a great ambition: modernizing the
Ministry of Finance! And there also was the
will to improve and rationalize the working of
the services and to guarantee irreproachable
service performances to private persons and to
professionals.
For the former Administration of Land Register,
Registry and Public Property, the fundamental
change started with a new name and a revision
of the structure. So, welcome to the General Administration
of the Patrimonial Documentation
which has today five Administrations. ■
In 2004 the notion of branch appeared as the
definition given to the new administrative districts,
at the same time as the stipulations related
to the new working methods. So, exit the Registry
or Control offices of the Land Register: from
now on these operational services specialize
themselves within the branches of the Legal Security
or the branches of Surveys & Valuations.
Redistributing the competences, adapting the
working methods, merging the districts, these
are the objectives to be reached in order to improve
the productivity, to specialize the tasks and
to guarantee a continuous service performance
while the Administration constantly experiences
the repercussion of the decrease of staff and the
recurrent modifications of the legislation.
Within the different sectors, i.e. the Land
Register, Registry and Mortgage, the same
information was treated several times and stored
in several databases. From now on, the system
of integrated data processing STIPAD will limit
the treatment to one operation and keep it in the
unique database PATRIS. ■
Some offices established in the same administrative
centre were chosen to be a part of the pilot
project which started in October 2009. This will
give a taste of what the Administration Legal Security
will be in the future. Brussels, Charleroi
and Mechelen were since then the first Legal Security
”branches” and so they had to endure the
initial problems of the move organized in a very
short period of time and of the transfer of competences
realized in great haste.
The Administration Surveys & Valuations has,
for its part, reorganized the controls by adjusting
its competences to the future branches.
An integrated computerization, appropriate
trainings, a sufficient number of staff members
and a legal framework are the keys of the success
of the announced reorganization. However,
this reorganization into branches does not have
a smooth passage. After all, no wonder that the
staff members of the operational services, who
are confronted with a considerable increase of
the work and whose number decreases year by
year, are worried about their appointment to
other workplaces and are afraid of the technical
character of the new tasks. The citizens, on
the other hand, can appreciate the result of the
various efforts which are carried out in order
to ease matters for them, for example the new
computer applications MyRent and MyMinfin
which give them, among other things, an online
access to their patrimonial data. ■

Improving the performances of the services: two examples
GROUPING OF THE CADASTRAL SERVICES ESTABLISHED IN BRUSSELS
In 2009, the regional directorate and all the
Land Register offices in the Brussels-Capital
Region were brought together in the new office
FINTO (acronym of Finance Tower) situated in
the boulevard Jardin Botanique in Brussels.
This grouping of services was the opportunity to
realize certain objectives recommended by the
Coperfin reform among which the introduction
of a citizen oriented organisation. From now on,
we can find an ”information centre” on the floor
-1 of this functional and modern office building.
It is divided into four front office areas, one for
each of the tax Administration. The customer
is guided through electronic information tables
and an electronic ticketing system organizes the
queue. The Patrimonial Documentation, which
occupies area B has enlarged its opening hours
from 9 a.m. till 4 p.m. without interruption. That
area is divided into four units: the waiting area,
the reception desk, the payment counter were
electronic payments can be made and the office
of the Head of Department. The number of
clients who are waiting and the average time
which is necessary for treating a request are
constantly available so that the organisation can
be adapted if need be.
The staff members who work in the front office
were recruited on the basis of an interview. As
they were perfectly informed about their tasks,
they quickly understood what was expected from
them and they carry out their new tasks with even
more satisfaction since their customers presently
praise their performances, such as the quickened
issue of documents.
There was a special attention for the communication
during this reorganization. The staff members
could express their opinions and the Heads
of Department tried to gather the most reluctants
of them to the new established working methods.
If the youngest see a new challenge, the older
people have sometimes difficulties to adopt the
new processes. ■
Fin Shop Brussels
Certain offices of the Public Property of the
Patrimonial Documentation are exclusively
competent for the sale of seized movable property
and for the sale, the loan, the destruction, or the
recycling of movable property which belongs
to the various public authorities and which is
not used anymore. It is the case of the office of
Public Property III in Brussels. Its infrastructure
was very insufficient and its computerization
limited. Its office moved to a new building in the
rue Biplan, No. 126 in Haren, from now on it is
known under the name ”Fin Shop Brussels”.
The new location consists of big warehouses, a
large salesroom, a shop for the retail trade and is
fully under camera surveillance. The offices offer
a pleasant work environment and allow a better
reception of the customers. The shop is open
every Wednesday from 8.30 a.m. until 5.30 p.m.,
without any interruption. You can find all the
information you need to know about the public
sales or about the subscriptions organized by this
office on the site www.finshop.belgium.be.
In the future, the management of the stock will
totally be computerized and every month a sale
will be organized as far as the vehicles are concerned
and three times a year for the work of art,
the jewellery and the watches. It depends on the
success of the Fin Shop Brussels, if other sales
centres will be created in Wallonia and in Flanders.
■
Aalst

The service of maintenance claims
Brussels - FINTO
Introduction
The service of maintenance claims (SECAL) was
created within the Patrimonial Documentation in
order to assure the recovery of unpaid maintenance
payments and, later on, in order to grant
advances on the alimony. It acts immediately in
favour of the citizens because the money is recuperated
or advanced for the benefit of the unpaid
creditor and not for the Tax Administration. ■
Expert in... psychology
The citizens who, presently, are better informed
and who expect the maximum availability of a
public service, particularly when there is question
of receiving money, more and more frequently
appeal to the staff members with SE-
CAL. When they are confronted with plaintiffs
who are in a very delicate material and emotional
situation, they must listen in order to advise appropriately
and to target at best the actions which
can be started; they must reassure their interlocutors,
or sometimes on the contrary, dare to refuse
their requests. Besides, towards a maintenance
debtor, they have to sift through the justifiable
or non justifiable reasons and through the arguments
mixed with distress and anger put forward
by the person concerned.
The staff members with SECAL must apply law
decisions, decisions which always must be legally
valid and enforceable. They themselves appoint
the bailiffs for the recovery of the debts and
practise the appropriate seizures with respect to
the amounts and to the natures of the distrainable
basis and to the privilege granted with respect to
their claims.
Five years after the start, SECAL is proud
of having fine negotiators, a solid basis of
knowledge and efficient know-how. The computer
progresses certainly are commendable,
but are still too rigid when the staff members
must carry out frequent changes in the family
situation and take successive judgments into
account. ■

Data Quality center
Introduction
The Patrimonial Documentation opted for a partnership
system to carry out its various tasks. It
implies that external partners provide and use
patrimonial information in a win-win situation
and that the collected and exchanged information
correspond to certain quality standards.
A cell ”Data Quality Center” was created to prepare
the transfer of the existing data to the new
system of integrated data processing STIPAD
and to guarantee the maintenance of the quality
of these data. ■
Transfer to STIPAD
The transfer to STIPAD requires the improvement
of the quality of the existing data in the
signposting of the Patrimonial Documentation
to facilitate first the transfer to the cross-disciplinary
signposting of the FPS Finance. In order
to do that, the national number of natural persons,
the company number of legal entities and
the number of the register Bis of non-residents
need to be integrated into that signposting. For
certain persons, the existing documentation
does not contain the necessary information
allowing to identify them via the national
register of Individuals, the register Bis or the
Crossroads Bank for Enterprises. They are all
mentioned in the register Ter which is also
managed within the cross-disciplinary signposting
of the FPS Finance. Then, corrections
concerning the different law types and indications
which appear in the applications will
have to be carried out.
Besides, the validation rules, called business
rules, were defined in order to guarantee the
maintenance of the quality of the data. They
will be integrated into STIPAD on the basis of
the analysis of the mistakes, which are most
frequently noticed in the databases, in order to
avoid the repetition of the same mistakes. These
business-rules constitute an additional control for
the internal data as well as for the data provided
by the partners. This control is carried out during
the acceptance tests by means of documents of
analysis. ■
A cell and processes
The examination of the quality of the data is
not limited to the transfer towards STIPAD but
will be effective during all the future transfers
of applications to a new environment. Besides,
this quality must be controlled and improved
permanently. The cell ”Data Quality Center”
created within the Administration Collection &
Exchange of Information intervenes during that
stage. Its implementation will happen through
the four following steps:
1. to describe and to implement the processes
and procedures;
2. to define the needs in human resources and to
implement the structure of the organization;
3. to define the logistic and ICT needs;
4. to plan the formation, the communication,
the management of the change and the performance
indicators.
As from August 2010, the cell will start its main
activities, especially the following processes:
- the detection and localization of the mistakes;
- the correction of the mistakes;
- the adjustment of the quality of the data by
means of target actions on the basis of the
analysis of the previous processes.
Other processes will follow, such as the sense
of accountability of the external services for the
quality of the data and the determination of the
business rules for the information provided by
the external partners. ■

The IAM Cell (Identity and Access Management)
Introduction
The management of access to an application
is a very complicated but crucial question.
The legislation concerning the right to privacy
requires that such accesses are created in a very
precise and well-considered way. Besides, their
display must be carried out in the appropriate
time in order to not slow down the development
of the application. The IAM cell PatDoc (CEI)
of the Patrimonial Documentation was created
in 2009 within the Administration Collection &
Exchange of Information under the supervision of
the IAM service at the level of the FPS Finance,
to face this issue in a structured way. ■
The IAM cell
The IAM cell is specialized in the organization
of the access rights for the Patrimonial Documentation.
It examines the IAM business needs
and works in close collaboration with the crossdisciplinary
ICT service which intervenes in the
application in order to manage the accesses.
The two main objectives of the IAM cell are:
- a personalized and secured access to the application
information that each user needs to
carry out his daily tasks;
- the supervision and the coordination of the
applications to realize the IAM strategy and to
integrate it to the end users. ■
Achievements and objectives
The IAM cell started with the display of the unit
of the surveyor plans in the STIPAD application.
It also collaborated on the STIMER application
(System of Integrated Data Processing relating
to the Multientities of the Recovery) for the part
”criminal fines”. A civil servant gets access to
an application on the basis of a profile that was
granted to him and taking into account the tasks
he actually carries out in the field. For 2010 the
following objectives are mentioned:
- the development of a central methodology, the
planning of the activities, the optimization of
all processes;
- the strengthening of the coherence between the
applications and the guarantee of consistency
within the Patrimonial Documentation;
- the operationalization of the IAM cell;
- the awareness raising to the IAM issue, for example
by the development of an IAM network,
the communication and the formation;
- the enlargement to other applications. ■
La Louvière

10 Our collaborations
International Federation of
Surveyors
From 3 until 8 May 2009 the Working Week 2009
of the International Federation of Surveyors (FIG)
and its XXXII th General Assembly took place
in Eilat in Israel. More than 700 participants of
which 500 delegates from more than 65 countries
and 60 students took part in the Working Week.
60 technical sessions and workshops, in total
more than 250 communications, were presented
over there. The Patrimonial Documentation
has, as for itself, communicated on the theme
”Management Programmes and Projects of
the General Administration of the Patrimonial
Documentation”. Many professionals of the
real estate sector, who wished to be informed
about the progresses of the Administration, were
attracted.
The Annual Meeting 2009 of the ”Land
Register’s Commission and the Improvement
of Land” of the FIG, was held from 12 until 16
October 2009 in Kuala Lumpur in Malaysia. A
symposium ”One Day Open Symposium” about
the theme ”Progressing Towards Ubiquitous
Cadastre” was organized at the same time as this
meeting. The concept ”ubiquitous Cadastre”, a
Land register which is present in several places
at the same time, is particularly topical within the
Patrimonial Documentation. So naturally, it is
within this framework that the delegates reported
on the situation and the developments of the
activities of the Administration to the members
of the Commission. ■
Czech and Swedish presidencies of
the PCC
The second and third parts of the publication
”Cadastral Information System – A Resource
for the European Policies” were respectively
published under the Czech and Swedish presidencies
of the Permanent Committee on Cadastre
(PCC) of which the Patrimonial Documentation
is a member.
Prior to the Swedish session, a questionnaire
was sent to the members of the PCC, EuroGeographics
and ELRA in order to determine the
will of these European organizations to work
together with a view to considering a common
structure. It is shown from the answers that there
is no wish to change anything but a clearer distinction
between the tasks of the organizations
should be made in order to avoid competition
and overlaps with respect to the examined matters.
However, the importance of cooperation
between the PCC and EuroGeographics within
the working groups and the common projects is
recognized by everybody. ■
trans-border cooperation with
France
The Direction of the Tax Services of North-Lille
and the Patrimonial Documentation have planned
the appointment of a temporary commission for
the restoration of a part of the border between
France and Belgium, further to the Belgian reparcelling
work along the TGV line.
The study, the measurements and the drawing
up of the report of findings were entrusted to the
”Direction des Grands Levers et Plans Généraux
du Cadastre belge”. The suggested restoration of
the border was accepted by the partners of the
Land Register of Lille, after observation on the
field of the elements which were described in the
report of findings. Then, these two services proceeded
to the survey of a reference point and of
certain border marks with their respective GPS.
Although the GPS networks are different, the
measurements gave the same results with respect
to European co-ordinates ETRS 89 which could
be defined again on site, in Lambert Nord 1G for
France and in Lambert 72 for Belgium. These
very conclusive results served as experimental
field for the project State Boundaries of Europe.
The Patrimonial Documentation will present
this work to the Belgian Regions, the provinces
and the municipalities involved with the reparcelling
as well as to the Administration of the
French Land Register which will do the same to
the French prefectures and town houses involved
with the line. ■

Our collaborations (continuation)
11
Geoexpo to Liège
On 29 October 2009, the Patrimonial Documentation
participated in the third edition of
the GeoExpo exhibition in Liège. This essential
event for the surveyor-experts gathered almost
600 participants together.
The Administration Surveys & Valuations participated
in large numbers with the support of the
logistic and communication cells, but also with
the close collaboration of the Geomatics cell, in
order to present its missions and services and to
inform the visitors.
The synergy between the surveyor experts and
the Patrimonial Documentation is effective and
is reinforced with the passing years through the
collaboration convention and by putting at the
disposal the database of the survey plans of STI-
PAD.
The interest of the professional world in the cadastral
documentation is effective, both on the
level of the numerical cadastral map and on the
level of the land taxation documentation. This interest
shows that the cadastral documentation is
an essential tool for surveyor experts because of
its quality and richness. ■
The GIS of the town of Hanoi
The Belgian Cooperation finances the preliminary
study of UrbIS Hanoi, the future Geographic
Information System (GIS) of the city
of Hanoi within the framework of the bilateral
cooperation Vietnam - Belgium.
The UrbIS Hanoi project is a project based on
the many years’ experiences of the Patrimonial
Documentation with its Vietnamese homologue.
At the beginning the projects were financed by
Europe.
The putting out to tender for the appointment of
experts took place in 2009. The study will be carried
out during the first six months of 2010. The
planning of the implementation projects depends
on the results of the preliminary study.
The Vietnamese authorities have also answered
the call for projects of Wallonia-Brussels International
(WBI), the public Administration entrusted
with the international relationships of the
French-speaking federal entities. In fact, they
have asked its intervention for the organization
of the communication on the Old Districts of Hanoi.
This project was selected and will be carried
out from 2010 till 2012. It concerns the Patrimonial
Documentation since it is partly based on the
GIS, which was already established, and on the
results expected from UrbIS Hanoi, as the Old
Districts are part of the pilot zones which will be
treated first. ■
Sankt Vith

12
The performance management
To measure the performance
Already since 2006 the service of the Performance
Management ensures the quality of the
services offered by the Patrimonial Documentation.
In this case it uses an operating tool, a
”cockpit”, which analyses various performance
indicators. This cockpit (balanced scorecard)
allows the managers of the organisation to take
good decisions in order to reach the pursued objectives
and to make adjustments if necessary. In
2009, this computer tool was transferred to the
new platform Cognos chosen for its capacities
for analysis and reporting. It temporarily has 43
indicators which supervise the carrying out of
the essential activities of the Patrimonial Documentation.
Efforts were mainly put in with the
managers, in order to encourage a correct use of
this cockpit and of the scorecards. ■
Comments
The value indicated in the table is the average
ratio of performance out of ten during the twelve
months of the year 2009. The values higher than
9 are considered excellent, these between 7 and
9 are acceptable. The results are critical when the
indicator shows a value lower than 7. As far as
the Patrimonial Departments are concerned the
average ratio refers to seven months.
The alarming values showed by two of the indicators
are essentially due to a lack of staff. ■
Dendermonde

The performance Management (continuation)
13
Task 2009 Indicators
Mortgage formalities
Cadastral documentation and registered acts
Mortgage certificates
Cadastral extracts
Notification of the cadastral income
Line Withholding tax on real estate income
Inheritance declarations
Expropriations and sales of properties
by the Patrimonial Departments
Expropriations and sales of properties
by the Patrimonial Departments
performance indicators
9,76 ■ Quality of the mortgage formalities according to the % of formalities which are dealt with on time
in the mortgage documentation and according to the % of corrections which are still made to the
mortgage documentation after definitive approval by the recorder of mortgages.
3,40 ■ Quality of the cadastral documentation and of the Registration offices according to the following
measuring point:
- % of the execution of the mutations (Land Register) within the time limit as regards the changes
to real property
- % of the execution of the mutations (Land Register) within the time limit which have a legal cause;
- % of the authentication of transactional decisions within the time limit after registration.
6,13 ■ % of the certificates delivered within the time limit.
9,36 ■ Quality of the cadastral extracts according to the following indicators:
- % of the requests for cadastral extracts carried out within the time limit;
- % of the cadastral extracts delivered correctly.
10,00 ■ Quality of the cadastral incomes notified according to the % of the legally lodged objections.
9,18 ■ Information passed on for the collection of the withholding tax on real estate income according to
the following indicators:
- % of the declarations 43 which are dealt within the time limit for a collection of the withholding
tax on real estate income in the prescribed tax year;
- % of the declarations 43 received within the time limit and which are dealt within the time limit
for a collection of the withholding tax on real estate income in the prescribed tax year.
7,07 ■ % of the declarations whose deduction is established within the allotted time.
2,77 ■ % of the expropriation tasks or alienations of real estate carried out within the time agreed with the
transferor.
10,00 ■ % of the acts which are established correctly.

14 The Prices of Apartments and houses
Introduction
The prices of houses on the secondary market
(which does not take into account the new
buildings) finally stabilized in 2009 after a
small fall at the end of 2008 and despite a
hesitation during the second quarter. During
the third and fourth quarters, the prices picked
up again and end up higher than ones of all
the previous years.
With the financial and economic crisis, the collapse
of the real estate market in the other European
countries and of the non-residential market
in Belgium, with a growing employment insecurity
and a weak inflation, it is good news for all
the owners whose immovable property keeps its
value. And in Belgium, almost three-quarter of
the residents have their own house! ■
Evolution of the market
In comparison with the average of the years 2005
until 2007, the number of sales decreased by 5%
in 2008 and by 13 % in 2009. The buyers have
imposed their will upon the market and stabilized
the prices which brings about a reduction of activity
for the professionals of property market.
During the last quarter of 2008, the price of
houses decreased by 2% in comparison with the
previous quarter the price of apartments only decreased
by 0,5%.
In 2009, the prices of apartments increased
constantly, while those of the houses fluctuated
upwards and downwards during the first half
of the year to recover slightly at the end of the
year. ■
Asset 2009 2008 2007 2006 2005
Apartments 1.90 1.79 1.76 1.65 1.53
Houses (villas + houses 2/3 frontages) 1.93 1.88 1.83 1.68 1.53
Evolution of the prices index
[index 1.00 of reference: 1 st quarter of 2003]
The attentive reader will notice a difference between the actual numbers and those
published in the previous activities report.
This can be explained by a modification of the method: previously the extremely high and extremely
low selling prices were eliminated before the calculation; now all the selling prices
are taken into consideration.

The prices of Apartments and houses (continuation)
15
Mechelen
Differences according to the type
of property and Region
The average prices and the prices of reference are
significant but they dissimulate the differences
according to the type of the property, irrespective
of the age, the quality of the construction and the
state of maintenance.
In 2009, 16,000 apartments and houses two
frontages were sold for less than 100,000 euros
whereas the average price amounts respectively
to 168,000 and to 170,000 euros. ■
1.000.000
800.000
600.000
400.000
200.000
0
170.000
125.000
185.000
Apartments
Houses
2/3 frontages
Villas
4 frontages
Average selling prices by type of property and Region
186.000
127.000
332.000
297.000
218.000
965.000
■ Flemish Region
■ Walloon Region
■ Brussels-Capital Region
■ ■ ■

16 The prices of Apartments and houses (continuation)
Comments
In Flanders, the highest sales figures, all properties
taken into account, stand in the 150,000 to
200,000 euros price bracket.
In Wallonia where there are more houses with
two or three frontages, the ”few” apartments
are sold at the price of a normal house: less than
150,000 euros.
In Brussels, more apartments are sold than
houses. More than half of the apartments are
sold between 100,000 and 200,000 euros while
the price of houses varies from 150,000 to more
than 500,000 euros. ■
Namur
Flanders Brussels-Capital Wallonia
Bracket Apartments Houses Villas Apartments Houses Villas Apartments Houses Villas
= 500.000 283 305 954 152 247 84 13 59 221
AMOUNT OF SOLD PROPERTIES PER TYPE AND PER PRICE BRACKET [in euros]

The prices of Apartments and houses (continuation)
17
25.000
20.000
15.000
10.000
5.000
0
24.872
24.155
21.826
22.470
21.273
2005 2006 2007 2008 2009
Evolution of sold apartments (*)
25.000
20.000
15.000
10.000
5.000
0
22.488
22.113 22.403
22.066
2005 2006 2007 2008
21.355
2009
Evolution of sold villas (*)
60.000
50.000
40.000
30.000
20.000
10.000
0
55.308
2005
54.092
54.699
2006 2007
54.212
2008
51.964
2009
Evolution of sold houses 2/3 frontages (*)
Namur
(*) for all the country

18 Owners and cadastral income
Introduction
The Patrimonial Documentation ensures the
permanent updating of the Land Register (database
of the owners and the real estate) as well
as of the cadastral parcel plan. Consequently,
the Patrimonial Documentation is the authentic
source to make statistics concerning the evolution
of the housing stock.
The cadastral income (CI) represents the normal
average net rental value of a building, during one
year, at a specific reference period. Currently, the
reference period is the 1 st January 1975. In other
words, even for a new building, the cadastral income
will have to represent its normal net rental
value during the year 1975.
Therefore, the unindexed cadastral income is
”frozen” and does not take into account the evolution
of rents and the increase of the sale price
of real estate. ■
Type of income 2009 2008 2007
Global 7.810 7.739 7.596
Taxable CI 6.849 6.812 6.709
Ordinary developed site CI 5.697 5.652 5.549
Amount of cadastral income (Ci) [in million euros]
Type of parcels 2009 2008 2007
Ordinary developed site 5.170.715 5.084.791 5.003.378
Industrial developed site 141.114 140.408 140.178
Material developed site and equipments 61.184 60.016 59.954
Ordinary undeveloped site 4.363.379 4.379.535 4.396.106
Industrial undeveloped site 18.430 18.472 18.516
Material undeveloped site and equipments 288 278 267
Amount of Cadastral income of developed and undeveloped parcels
7.000
6.750
6.500
6.250
6.974.316
6.871.322
6.767.648
6.000
2007 2008 2009
Amount of owners
167.183
200
163.566
150 158.686
100
50
0
2007 2008 2009
Amount of computarized
Notifications of ci

Owners and cadastral income (continuation)
19
The objections
Detail 2009 2008 2007
Notified CI 179.076 186.566 183.701
Objections against CI 3.716 3.187 3.212
Objections dealt with 3.602 3.558 3.486
Arbitration 34 16 17
Objections raised against the cadastral
income (CI)
In 2009, 3,716 objections against the cadastral
income were validly lodged for a total amount
of 179,076 incomes notified to the taxable persons
(manual and automatized notifications).
Besides the dealing with these objections, the
local services of the Patrimonial Documentation
deliver an opinion concerning the objections
against the withholding tax on real estate
income lodged with the tax services. The decrease
of objections against the withholding tax
on real estate income is caused by the interruption
of the sending of the files from the Flemish
Region during a few months. ■
Detail 2009 2008 2007
Objections pending on 1 st January 24.162 21.156 19.521
New objections + 14.674 25.891 22.459
Notices rendered - 15.529 22.885 20.824
Objections pending on 31 December = 23.307 24.162 21.156
COMPLAINTS AGAINST THE WITHHOLDING TAX ON REAL ESTATE
INCOME
Detail 2009 2008 2007
Objections pending on 1 st January 5.807 5.853 5.416
New objections + 13.192 15.332 15.140
Notices rendered - 12.426 15.378 14.703
Objections pending on 31 December = 6.573 5.807 5.853
Other complaints

20
The Extracts and the Consultations of the Cadastral Documentation
Context and comments
In exchange for payment and on strict conditions,
the Patrimonial Documentation issues information
and extracts from its cadastral documentation.
Thanks to the protocol, signed in 2002 with the
Patrimonial Documentation, the Royal Federation
of the Belgian Notaries has an online access
to the cadastral data bank.
In 2009, the number of online consultations
is stabilized after years of sharp increase. The
downward trend explains the decrease of the
usual issued cadastral extracts as well as the
slowing down of the online consultations. The
overcautiousness as regards property transactions
causes, therefore, a less important request
for extracts. ■
Service 2009 2008 2007
Extracts 926.868 995.021 1.020.340
Consultations 388.503 388.597 347.030
Number of issued Extracts and online
consultations of the cadastral documentation
Service 2009 2008 2007
Extracts 9.052.953 10.028.056 10.278.922
Consultations 1.223.784 1.224.081 1.093.145
Total 10.276.737 11.252.137 11.372.067
Receipts according delivery of the cadastral
documentation [in euros]
Mons

Our staff members
21
The staff’s situation
On 31 December 2009, the Patrimonial Documentation
employed 4,718 civil servants, a
constantly decreasing number since 5,243 civil
servants were registered on 31 December 2002,
that is to say a reduction by almost 10% in seven
years. The statutory and the open-ended contracted
civil servants are taken into account, the
civil servants of the Mortgage Registry office are
counted separately.
95 fixed-term contracted civil servants within the
status of ”Rosetta” (86 on 31 December 2008)
must be added to the staff. The number of fulltime
workers drops from 4,337 in 2008 to 4,268
in 2009.
The Service of maintenance claims (SECAL) includes
102 civil servants among which 70 come
from other Administrations of the department.
The staff of the Mortgage Registry office adds up
to 1,232 civil servants on 31 December 2009, that
is to say 1,088 full-time workers. The number of
civil servants is also decreasing here because the
staff of the Mortgage Registry office included
respectively 1,243 and 1,249 employees at the
end of 2008 and at the end of 2007.
The Administration manages the files of the retired
civil servants of the mortgage registry office
namely, for the year 2009, 272 files ”additional
retirement pension” (254 in 2008, 263 in 2007)
and 59 files ”additional survivor’s pension” (59
in 2008 and 58 in 2007). ■
A 24,46%
■ Patrimonial Documentation
■ Notaries
6.000
2.000
0
B 31,39%
Staff’s distribution [levels]
5.711
C+D 44,15%
6.673
5.162 4.984
4.000 4.718
6.644
2003 2006 2009
Staff’s situation
More than fifty-years old people
There are two causes for the concern within the
Patrimonial Documentation: the number of civil
servants not only decreases but the percentage
of people older than 50 years also increases:
54.77 % in 2009, 53.23 % in 2008, 51.48 % in
2007. And in this group, people older than 55
years old represented 32.49 % in 2009 in comparison
with 30.80 % in 2008 and 27.82 % in
2007. ■
+60 7,84%
50-59 46,93%
40-49 26,30%
30-39 13,33%
Staff’s distribution [age group]
-30 5,60%

22 Contacts and editorial information
Address, Channels and sites
North Galaxy B8
Boulevard du Roi Albert II 33 b.50
1030 BRUSSELS
Tel.: 0257 658 53
Fax : 0257 617 52
comcel.patdoc@minfin.fed.be
Editorial Information
The activities report 2009 in its integral version can be
consulted:
in French on the following address:
http://fiscus.fgov.be/interfakredfr/Publicaties/RAV09.htm
in Dutch on the following address:
http://fiscus.fgov.be/interfakrednl/Publicaties/RAV09.htm
It can be also obtained in paper version or on cd-rom.
www.myminfin.be
www.fiscus.fgov.be
www.minfin.fgov.be
www.servicespatrimoniaux.be
Responsible publisher:
Daniel De Brone, General Administrator
Legal deposit D/2010/8901/3

Foreword. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
The General Administration of the Patrimonial Documentation . . . . . . . . . . . . . . . .4
The branches, new administrative districts . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Improving the performances of the services: two examples. . . . . . . . . . . . . . . . . . 6
The service of maintenance claims . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Data Quality Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
The IAM Cell (Identity and Access Management) . . . . . . . . . . . . . . . . . . . . . . .9
Our collaborations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
The performance management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
The prices of apartments and houses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Owners and cadastral income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
The extracts and the consultations of the cadastral documentation . . . . . . . . . . . . . . 20
Our staff members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Contacts and editorial information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
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