Primary Health Branch policy and funding guidelines

40 Primary Health Branch policy and funding guidelines––2006–07 to 2008–09 (2008–09 update)
Acronym/term
Client
Clinical governance
COAG
Co-located
Communities
Community action
(for social and
environmental change)
Community development
worker
Community participation
Consumers
Contact
COPD
Counselling
(and psychotherapy)
CRM
CVD
DALY
D&R
Description
A client is an individual, organisation or group that receives a service from a provider. For the
purposes of recording data, clients are considered to be either individuals (including individuals, and
family units) or organisations (business, social, community, government or education body).
The framework through which health organisations are accountable for continuously improving the
quality of their services. Clinical governance entails safeguarding high standards of care by creating
an environment in which excellence in clinical care will flourish.
Council of Australian Governments
Health services sharing geographic facilities.
Defined as groups of people who have interests in the development of an accessible, effective and
efficient health and aged care service that best meets their needs.
Community action aims to encourage and empower communities (both geographic areas and
communities of interest) to build their capacity to develop and sustain improvements in their
social and physical environments.
Community development workers encourage and assist community groups to identify their needs.
participate in decision making and develop appropriate services and facilities to meet those needs.
Membership of the Australian Institute of Welfare and Community Workers––completion of a degree
or diploma in welfare work or community services, or another qualification plus three years
of experience.
Processes that enable individuals and groups in the community to contribute to debate and
decision making about a particular activity. This means opportunities for community members to
participate in planning, managing and evaluating services, and in identifying issues and ways of
addressing them.
People who are current or past users of health services. This includes children, women and men,
people living with a disability, people from diverse cultural and religious experiences,
socioeconomic status and social circumstances, sexual orientations, health and illness conditions.
One-to-one consultations with individual clients, includes case conferencing, secondary
consultation and advocacy (excludes groups).
Chronic Obstructive Pulmonary Disease.
Both counselling and psychotherapy utilise the personal relationship to enable clients to develop
an understanding about themselves and to make changes in their lives. Counselling and
psychotherapy must work within a principled relationship that enables clients to explore and resolve
interpersonal issues. Such processes are based on an ethos of respect for clients, their values,
beliefs and uniqueness, and right to self-determination. Counselling usually focuses on specific
problems or adjusting to life’s changes. Psychotherapy is more concerned with the restructuring of
the personality or the self. Psychotherapy tends to be more intensive, more frequent and for longer
periods of time than counselling. (Psychotherapy and Counselling Federation, 2004)
Clinical Risk Management
Cardiovascular disease
Disability Adjusted Life Years
Development and Resourcing