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3. Store Attributes. These may range from physical store<br />

attributes like size and presence of specific departments<br />

to proximities to high traffic intersections or landmarks<br />

like beaches or universities.<br />

4. Performance Attributes. These can range from basic<br />

sales rates to promotion response to consumer-driven<br />

category opportunity gaps.<br />

Dynamic clustering brings criteria together into a cohesive<br />

framework that leverages critical differences within the store<br />

segments. Some companies may be able to execute effectively<br />

using just two clusters; others may require 200; but clustering<br />

is a necessary prerequisite for integrating action to “crack<br />

the retail C.O.D.E.”<br />

Step 4: Executing for the consumer<br />

The final step in the C.O.D.E. approach takes us full circle,<br />

back to the consumer and how best to shape and direct<br />

activities to each store or cluster’s shoppers. Merchandising<br />

strategies based on item roles, promotional and sampling<br />

programs, space and facing allocations—all tailored to<br />

defined dynamic clusters—can now be managed by following<br />

the four-step C.O.D.E.<br />

The C.O.D.E. approach makes high definition marketing<br />

possible, allowing marketers and retailers to zero in at the<br />

most granular level possible—the store. Working from a<br />

shared viewpoint, with shared definitions for target clusters<br />

or stores, manufacturers and retailers can collaborate on<br />

promotional and assortment strategies with optimal appeal<br />

to the right set of consumers, and operational strategies that<br />

take cost out of the system by reducing inefficiencies such as<br />

out-of-stocks and distribution voids.<br />

The C.O.D.E. holds the secret to finding opportunity gaps,<br />

making the most of consumer profile information, and<br />

improving logistical execution to squeeze more bottom-line<br />

profit out of even more top-line sales.<br />

See pages 48 and 49 for a case study that illustrates the<br />

C.O.D.E. process in action. C i<br />

46 Fall/Winter 2006

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