University of Greenwich Strategic Plan 2012-17, 'Making

Case study
Excellent student experience and
national and international partnerships
The University of Greenwich provides student-centred
experiences that are interactive and inspirational. This is
refl ected in Greenwich’s excellent scores in the National
Student Survey, which include the highest levels of student
satisfaction in many subjects, including mathematics and
statistics.
The ‘Greenwich Graduate’ initiative raises students’
expectations and helps develop workplace skills that
employers value, thus enhancing students’ employment
prospects. Our business plan competition, where students
develop a viable business plan with mentoring support,
enables them to move into the world of work and be selfstarters
after graduation.
The university values partnerships with other national and
international institutions. For example, we have had active
engagements in more than 100 countries in the past three
years across our range of disciplines. Locally, we have
partnered with Medway Council to launch the Innovation
Centre Medway. This promotes the development and
commercialisation of innovation in Kent and has gained
the European Community Business and Innovation Quality
Mark.
Meeting the community and experiences strategic objective
1. Working with the Students’ Union to develop
4. Creating a comprehensive staff development
good sporting, social and support programmes that
programme that focuses on nurturing and enhancing the
maximise student participation and provide highquality
student experiences.
of continuous improvement.
competences and capabilities of staff through a culture
2. Introducing curriculum content that enables a
5. Encouraging employee engagement by listening to
common experience for all students studying at the
employees. We will establish the baseline for employee
university.
engagement in 2012 using a survey methodology and
aim to improve by 10% over the planning period.
3. Adopting a student-centric view of the university
in strategic and operational planning and service
6. Using technology creatively to support our student
delivery. This will require us to develop partnerships
and staff ‘virtual’ communities.
with students that give voice to students and
7. Engaging collaboratively with local groups to enhance
enable the co-creation of services, processes and
community linkages.
programmes.
Key performance indicators
13
14
15
16
17
Indicator
Students participating in SU and other social, sporting and support programmes
Staff participating in a development programme
Score in National Student Survey (Question 22 – Overall Satisfaction)
Employee engagement rate (1–5)
Attendees at external events
2012
20%
33%
84%
3.2
Baseline
2017
50%
66%
86%
3.5
Baseline + 30%
18
Engagement of staff and students with external community activities
Baseline
Baseline + 100%
16