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Goals & Objectives Past and Present Issues of Infection Control ...

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Name: ______________________________Department/Institution:____________________________<br />

Becoming An Effective Change Agent<br />

Contact hours – 1.0<br />

<strong>Goals</strong> & <strong>Objectives</strong><br />

Goal<br />

To develop a deeper underst<strong>and</strong>ing <strong>of</strong> facilitating change to occur against all forces to resist<br />

change.<br />

<strong>Objectives</strong><br />

• Become aware <strong>of</strong> the expected transitions you <strong>and</strong> others will experience.<br />

• Discover what you will need to be successful in initiating change.<br />

Test<br />

1. During a transition to send all dirty instruments to a central reprocessing area in the<br />

institution, the <strong>Infection</strong> <strong>Control</strong> Pr<strong>of</strong>essional (ICP) can expect all <strong>of</strong> the following<br />

response from the clinic staff except one.<br />

a. ‘CS will never be able to do this <strong>and</strong> the doctors will never tolerate their<br />

instruments leaving their department’<br />

b. ‘I am so happy this change is occurring because now I will be able to spend more<br />

time on patient teaching’<br />

c. ‘They are taking my job away’<br />

d. ‘It will never work.’<br />

2. Managing resistance to the above change by the clinic nursing staff could include<br />

a. Reducing the number <strong>of</strong> nurses in the department <strong>and</strong> hiring more technicians in<br />

Central Service.<br />

b. Purchasing additional bargain instruments to facilitate turn around time.<br />

c. Having a party to celebrate the decision <strong>and</strong> before the conversion is made in case<br />

it does not work out.<br />

d. Identifying key stake holders in each department that can assist in the conversion.<br />

3. Effective change agents in infection control <strong>and</strong> prevention typically<br />

a. Are limited to the chairperson <strong>of</strong> the <strong>Infection</strong> <strong>Control</strong> Committee<br />

b. Are respected by their pears<br />

c. Are in a position <strong>of</strong> authority to force the change to occur<br />

d. Are from the <strong>Infection</strong> <strong>Control</strong> department.<br />

4. Assertive communication is best illustrated by this statement.<br />

a. ‘I think this change will result in an increased turn around time for instrument<br />

processing <strong>and</strong> the need for additional instruments in inventory.’<br />

b. ‘You make me so mad when you change things on me.’<br />

c. ‘Whatever you say.’<br />

d. ‘It is your fault this is not working.’<br />

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