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Children’s Services Scrutiny Forum – 31 January 2011<br />

(h) Care co-ordination;<br />

7.3 (b)<br />

(i)<br />

(j)<br />

(k)<br />

(l)<br />

(m)<br />

(n)<br />

(o)<br />

(p)<br />

(q)<br />

(r)<br />

More volunteers needed;<br />

Key worker system;<br />

The individual as the expert;<br />

Need to change culture – start doing with parents;<br />

Improve links between <strong>services</strong>;<br />

Not hard to reach families but hard to reach <strong>services</strong>;<br />

Poor experiences of statutory <strong>services</strong> – ineffective provision;<br />

School website / parent groups – texts for information;<br />

Raising awareness of the self-referral process is an issue and needs<br />

further development / advertising;<br />

School assemblies for information on <strong>services</strong> to explain to young<br />

people<br />

(3) In what ways can the Council / partner organisations maintain contact<br />

with families who have accessed Think Family <strong>services</strong> and may need to<br />

access them again in the future?<br />

(a)<br />

(b)<br />

(c)<br />

(d)<br />

(e)<br />

(f)<br />

(g)<br />

(h)<br />

(i)<br />

(j)<br />

Introduce a help-line number, drop in sessions, catch up meetings and/<br />

or text messages to keep in touch with families who access Think<br />

Family <strong>services</strong>;<br />

emails / telephone calls / texts / social networks / person to check;<br />

Three month review post closure;<br />

More awareness of the Common Assessment Framework;<br />

Need to know someone is there should you need support in the future;<br />

What are Think Family <strong>services</strong>? Is it an ethos or <strong>services</strong>?;<br />

News letters for families that have had previous contact;<br />

Feed back forms to gather views to inform future work;<br />

Covering letters could help with follow on support;<br />

Parents who have received support through Team around the Schools<br />

– contact, speak to parents that may require this service;<br />

11. 01. 31 - 7.3 (b)- CSSF - Feedbac k from Think F amil y Wor kshop<br />

3 HARTLEPOOL BOROUGH COUNCIL

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