ICT Strategy 2013 - Hays

CONTENTS
1 INTRODUCTION ............................................................................................................................... 3
1.1 Business ICT Strategy 2013-2016 ............................................................................................ 3
1.2 ICT Vision ................................................................................................................................. 3
1.3 Objectives of the Business IT Strategy 2013-2016 .................................................................. 4
1.4 ICT Services in South Gloucestershire Council ........................................................................ 4
1.5 Corporate ICT Services ............................................................................................................ 6
2 ON THE ROAD TO 2016: RECENT AND EMERGING BUSINESS AND ICT TRENDS............................. 7
2.1 The role of ICT in supporting the Council’s Vision and Core Values ....................................... 7
2.2 Economic environment ........................................................................................................... 8
2.3 Technology enablers for the Business ICT Strategy ................................................................ 8
2.4 Environmental Sustainability ................................................................................................ 10
2.5 UK Government ICT Standards and Guidance ...................................................................... 10
2.6 Aligning with the Council’s core values ................................................................................ 11
2.7 ICT strategic themes ............................................................................................................. 12
2.8 Delivering the Council’s priorities ......................................................................................... 13
2.9 Optimising ICT service delivery ............................................................................................. 14
3 AN ENTERPRISE ARCHITECTURE BASED APPROACH ..................................................................... 15
3.1 Architectural Principles ......................................................................................................... 16
3.2 Developing the Business ICT Strategy ................................................................................... 18
3.3 Recommended strategic project portfolio............................................................................ 20
4 LEADERSHIP AND GOVERNANCE .................................................................................................. 23
4.1 Strategic alignment ............................................................................................................... 23
4.2 ICT Target Operating Model (TOM) ...................................................................................... 23
4.3 ICT skills and staff development ........................................................................................... 23
4.4 Service management framework .......................................................................................... 24
4.5 Information and security management ................................................................................ 25
4.6 Vendor management ............................................................................................................ 25
4.7 Business ICT Strategy governance ........................................................................................ 26
4.8 Transparent cost of technology services .............................................................................. 27
5 STRATEGY INTO ACTION 2013-2014 ............................................................................................. 28
6 SUMMARY AND CONCLUSION ...................................................................................................... 30
South Gloucestershire Council Business ICT Strategy 2013-2016 Page 2 of 30