ICT Strategy 2013 - Hays

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3.3.3 Corporate and departmental opportunities Thirteen strategic projects in total were identified in the Organisation-wide category. These are the high priority recommendations. Project Primary theme Status Recommendation High business priority Child social care and education (CYP) Includes: technology procurement in the context of Capita ONE contract expiry and CCH/CYP department merger. Efficiency and effectiveness Potential Proceed to business case for analysis project Children’s preventative services (CYP) Includes: Review of technology supporting processes in Youth Offending service and other areas. Adult social care financial assessment/invoicing (CCH) * Includes: Review of technology supporting these business processes. ECS core systems (ECS) Includes: General review of functional overlap between Uniform, Flare, Mayrise, Kirona Job Manager and Bartec solutions. Online provision for Building Control. Data structures and interoperability. Ability to integrate with Northgate FrontOffice technology in support of the Customer First programme. Support for mobile staff. Housing accommodation procurement (CCH) Includes: Rent accounting process and technology requirements. Data duplication between HomeChoice and Flare. Current effort associated with housing benefit payments (Flare and Civica). Efficiency and effectiveness Efficiency and effectiveness Efficiency and effectiveness Efficiency and effectiveness Potential Potential Potential Potential Proceed to business case for analysis project Proceed to business case for analysis project Proceed to business case for analysis project Proceed to business case for analysis project Table 6 – High priority strategic corporate and departmental recommendations South Gloucestershire Council Business ICT Strategy 2013-2016 Page 22 of 30
4 4.1 Strategic alignment The Business ICT Strategy 2013-2016, the strategic project recommendations, and the supporting analysis provides stakeholders across the council with greater transparency over the provision and delivery of ICT services, enabling the closer collaboration required to embed the Business ICT Strategy within the Council’s overall planning processes. A Business ICT Strategy team will be drawn from across the business and aligned with departmental priorities utilising business partners and enhanced ICT governance arrangements. Updates to the Business ICT Strategy 2013-2016 will be approved annually at the Business ICT Strategy board, with a full strategy being submitted to committee on a rolling three year basis. 4.2 ICT Target Operating Model (TOM) Delivering the vision of a high quality ICT service demands a new ICT delivery model (structure, processes, tools, governance and contractual arrangements). The current ICT operating model will be further enhanced to support the delivery of the Business ICT Strategy. Particular focus will be given to: Delivering service excellence across ICT services with high levels of customer satisfaction; Closely aligning IT decision-making, business objectives and customer needs; Delivering transparent and demonstrable value for money; and Underpinning ICT services with a clear set of ICT policies and processes. We will deliver an annual ICT Operations plan that will underpin the delivery of the Business ICT Strategy and will be reviewed annually in line with the strategy. This process will include measurement and reporting of what has been achieved against the plan. 4.3 ICT skills and staff development During 2012, a major reorganisation of ICT was undertaken to provide the Council with clearer ICT accountability and access to the analytical, strategy and service delivery skills required to develop and deliver the Business ICT Strategy. The new ICT organisation includes three senior IT business partner roles to act as the liaison between ICT and Council departments and they will form part of the Business ICT Strategy team going forward. South Gloucestershire Council Business ICT Strategy 2013-2016 Page 23 of 30
Page 1 and 2: Business ICT Strategy 2013-2016 Ver
Page 3 and 4: 1 1.1 Business ICT Strategy 2013-20
Page 5 and 6: 1.4.2 Provision of Council Services
Page 7 and 8: 2 In developing the Business ICT St
Page 9 and 10: Consumerisation of ICT, or “Bring
Page 11 and 12: 2.6 Aligning with the Council’s c
Page 13 and 14: 2.8 Delivering the Council’s prio
Page 15 and 16: 3 The Council has adopted an Enterp
Page 17 and 18: 8 Ensure value for money Through ef
Page 19 and 20: The following table quantifies proj
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Page 25 and 26: 4.5 Information and security manage
Page 27 and 28: 4.8 Transparent cost of technology
Page 29 and 30: Deliver IT support to core organisa

ICT Strategy 2013 - Hays

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