ICT Strategy 2013 - Hays
ICT Strategy 2013 - Hays
ICT Strategy 2013 - Hays
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An industry-recognised skills framework such as SFIA (Skills for the Information Age) will be<br />
introduced to develop staff, with stronger performance management practices underpinned by a<br />
performance framework. We will continue to invest in developing the service oriented culture that<br />
recognises the customer at the core of the strategy and invest in our people to deliver the culture<br />
change required.<br />
We will explore opportunities to enhance further the <strong>ICT</strong> delivery model through a review of <strong>ICT</strong><br />
resources across the Council in partnership with service departments. We will seek to engender a<br />
customer centric culture in the delivery of South Gloucestershire Council <strong>ICT</strong> and encourage teams<br />
to pursue industry awards and professional development.<br />
More widely the Council will broaden its <strong>ICT</strong> skills base across all of its employees. Significant<br />
investment is made in technology and we must ensure our staffs have the capability to make the<br />
best use of it. We will work with our Human Resources to establish core competencies around <strong>ICT</strong><br />
and develop a corporate training programme to ensure staffs are skilled up to use business and<br />
corporate technology platforms. This will improve productivity, drive up the return on investment in<br />
business systems and encourage <strong>ICT</strong> enabled change to take place, improving the customer<br />
experience and service delivery.<br />
4.4 Service management framework<br />
During 2012 a new <strong>ICT</strong> service management framework was implemented to ensure performance<br />
and strategic alignment for all future <strong>ICT</strong> projects, systems and services. Based on the industrystandard<br />
“ITIL v3” service lifecycle it incorporates quality gates to ensure alignment with core<br />
principals of ownership, contract/procurement, lifecycle costing and recharges, resilience and<br />
configuration management<br />
We will introduce key performance indicators for the <strong>ICT</strong> service, based on ITIL best practice, and<br />
embed these in the delivery of operational and project services as part of our performance<br />
management framework. Such a framework will assure and enable high quality delivery standards<br />
for software upgrades, a comprehensive hardware maintenance programme and effective service<br />
desk operations.<br />
South Gloucestershire Council Business <strong>ICT</strong> <strong>Strategy</strong> <strong>2013</strong>-2016 Page 24 of 30
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