Introduction to HCAHPS Survey Training Welcome!
Introduction to HCAHPS Survey Training Welcome!
Introduction to HCAHPS Survey Training Welcome!
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
<strong>Introduction</strong> <strong>to</strong> <strong>HCAHPS</strong> <strong>Survey</strong> <strong>Training</strong><br />
<strong>HCAHPS</strong> Individual Items<br />
What patients/consumers want <strong>to</strong> know:<br />
1. Cleanliness of hospital environment<br />
2. Quietness of hospital environment<br />
January 2008<br />
23<br />
<strong>Introduction</strong> <strong>to</strong> <strong>HCAHPS</strong> <strong>Survey</strong> <strong>Training</strong><br />
<strong>HCAHPS</strong> Global Ratings<br />
• ‘Overall rating of hospital’<br />
• 0 <strong>to</strong> 10 scale<br />
• ‘Recommend this hospital’<br />
• Four point scale<br />
January 2008<br />
24
Change language