Introduction to HCAHPS Survey Training Welcome!

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Introduction to HCAHPS Survey Training Exceptions Request Discrepancy Report • Exceptions Request – Request alternative methodologies • Discrepancy Report – Notification of variation from protocols during survey administration January 2008 63 Introduction to HCAHPS Survey Training Exceptions Request • Allowable exceptions to standard protocols – Disproportionate stratified random sampling – Service line determination – Other exceptions • Exception request proposal demonstrates that approach will result in a minimum of 300 completes in reporting period • Exceptions not allowed for modes of survey administration January 2008 64
Introduction to HCAHPS Survey Training Exceptions Request (cont’d) • Request for exceptions – Submit Exceptions Request Form(s) • Justification for exception • Submit Exceptions Request Form through www.hcahpsonline.org – Submit an exception request before planning to implement – Exceptions may be submitted by hospitals or survey vendors on their behalf – Survey vendors may submit one Exceptions Request form on behalf of multiple hospitals as long as the hospitals are listed on the form January 2008 65 Introduction to HCAHPS Survey Training Exceptions Request (cont’d) • Appeals process for unapproved exception – Written notification with explanation provided by HCAHPS Project Team – Hospital/Survey vendor has five business days to appeal an unapproved exception – Use Exceptions Request Form January 2008 66
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Introduction to HCAHPS Survey Training Welcome!

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