Introduction to HCAHPS Survey Training Welcome!
Introduction to HCAHPS Survey Training Welcome!
Introduction to HCAHPS Survey Training Welcome!
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
<strong>Introduction</strong> <strong>to</strong> <strong>HCAHPS</strong> <strong>Survey</strong> <strong>Training</strong><br />
Summary Facts<br />
• Hospitals without surgical or maternity care departments<br />
may participate<br />
• Missing MS-DRG does not exclude patient from being<br />
sampled<br />
• If patient deemed ineligible prior <strong>to</strong> survey administration<br />
– do not administer survey<br />
• Hospitals not using MS-DRG codes must submit an<br />
Exceptions Request Form<br />
January 2008<br />
79<br />
<strong>Introduction</strong> <strong>to</strong> <strong>HCAHPS</strong> <strong>Survey</strong> <strong>Training</strong><br />
Exclusions (step 3)<br />
Who should be excluded from <strong>HCAHPS</strong>?<br />
• “No Publicity” patients<br />
• Court/Law enforcement<br />
• Foreign home address<br />
• Discharged <strong>to</strong> hospice care<br />
• Excluded as a result of state regulation<br />
• Do not exclude patients if their eligibility is<br />
uncertain (i.e. missing information)<br />
• Hospitals or survey vendors must retain<br />
documentation that verifies all ineligible/excluded<br />
patients<br />
January 2008<br />
80
Change language