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REFERENCE GUIDE - Hitachi Kokusai Electric America, Ltd.

REFERENCE GUIDE - Hitachi Kokusai Electric America, Ltd.

REFERENCE GUIDE - Hitachi Kokusai Electric America, Ltd.

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Chapter 1: Introduction<br />

Contact Information<br />

BMS Customer Services<br />

Support Services<br />

Warranty<br />

Our primary objective is to provide first class customer care that is tailored<br />

to your specific business and operational requirements. All levels are supported<br />

by one or more service performance reviews to ensure the perfect<br />

partnership between Broadcast Microwave Services and your business.<br />

All BMS Products and Systems are designed and built to the highest standards<br />

and are covered under a comprehensive 12 month warranty.<br />

Levels of Continuing BMS Service Support<br />

For stand-alone equipment, then Broadcast Microwave Services BASIC<br />

Advantage is the value for money choice for you. BASIC provides you<br />

with year-by-year Service long after the warranty has expired.<br />

For systems support you can choose either GOLD or SILVER Advantage.<br />

These packages are designed to save you costs and protect your income<br />

through enlisting the help of BMS support specialists.<br />

VOYAGER Advantage is the truly mobile service solution. This provides a<br />

package specifically designed to keep you mobile and operational.<br />

Call BMS Sales for more details.<br />

Where to Find Us<br />

Europe: Tel: + 49-6124-7239-0<br />

Fax: + 49-6124-7239-29<br />

saleseurope@bms-inc.com<br />

<strong>America</strong>s: Tel: +1-858-391-3050<br />

Fax: +1-858-391-3049<br />

sales@bms-inc.com<br />

Internet Address:<br />

http://www.bms-inc.com<br />

Reference Guide: HITACHI Wireless Camera (HITACHI OEM Version) Page 1<br />

March 2010

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