"Yard Stick" for Monitoring Toll Road Operators By
"Yard Stick" for Monitoring Toll Road Operators By
"Yard Stick" for Monitoring Toll Road Operators By
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Attica <strong>Toll</strong>way- KPI <strong>Monitoring</strong> Results (continued)<br />
2008 Users satisfaction level from the Attica <strong>Toll</strong>way Safety: 94,9%<br />
80<br />
94,9%<br />
70<br />
60<br />
50<br />
40<br />
54,3<br />
48,547,5<br />
40,9<br />
54,0<br />
48,9<br />
45,6<br />
39,1<br />
June 05<br />
Apr 06<br />
Mar 07<br />
Mar 08<br />
30<br />
20<br />
10<br />
0<br />
5,6 5,2<br />
3,1 3,9<br />
0,8 0,6 0,5 1,2 0,1 0,2 0,1 0,1<br />
Very safe Rather safe Not so safe Not safe at all Do not know/Do not<br />
have any opinion<br />
Slide: 21<br />
Attica <strong>Toll</strong>way KPI Implementation Scheme<br />
In conclusion an integrated and sensible KPI system is the best<br />
“yard stick”<br />
<strong>for</strong> monitoring the toll road operations.<br />
Slide: 22<br />
11
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